Rebates

ComplaintsOtherHeartland America (catalog and on-line store)

Complaint

0
Michael Kemler
Country: United States
I purchased 3 products, each with an advertised "after rebate" cost.  I submitted the rebate form, and was issued a discount on future purchases certificate via e-mail.  My Webster's Dictionary defines rebate as "refund after payment", not a discount on future purchases.  I requested a check by mail, and so far have been ignored.  I will write to them again, perhaps threatening to sue them.

Comments

1234Next
  • 0
    Shocked
    | 3 replies
    Yes..me too. They attempted to "Automatically renew ...$39.99 membership that was not in orginial agreement" They sent what appears to be a mass mailing & hidden in small print about 10 days before attempting to charge my credit card !!!They claimed I had a "recent purchase from them" and in fact it was over 2 years ago.Where are the State Attorney Generals on this company ???
    • 0
      irma heard replies to Shocked
      | 1 reply
      I order a package from them they sent me a letter saying the cataloge I order from was outdated and the 18.98 was not enough to cover what I order I sent a payment for 27.89 this was in march the after waiting so long I cancelled ask for a refund I called I was told it would take 4 t0  6 weeks for a refund and I would receive my refund by the end of march I waited and I called back in march of the end of the month I was told again I should receive it by april 6 or 8 if not call back I did not so I called back now I was told I would get it april 22 or by may 1 I tired of the run around im going to the better business bureau today to see if this company is for real
      • 0
        jean heeard replies to irma heard
        the better business bureau look into it is a warehouse and have so many complaints but I will never order from them again if I don't receive my refund for my check cancelation I will file with the better business bureau  may 1stjean hww
    • 0
      jean heardfinally got my refund after co replies to Shocked
      finally got my refund after contacting the better business bureau
  • 0
    Lynda M - Fishersville, VA
    I agree that most of the items are of low quality and can be found in WalMart for less, but occasionally I have need for something I cannot find elsewhere.  I just mailed in a rebate for a drill and hope that the rebate check will arrive some day.  If not, I too will cancel future catalogs from this company.  I stopped purchasing rebate items at Bed, Bath and Beyond for this reason.  Failure to send me a $10 rebate on a frying pan cost them hundreds of dollars a year.
    I now go there only to look for clearance items or to redeem their $5 mail coupons.  Rebates are offered because most people fail to claim them!
  • 0
    Jim Martin
    I was just checking out this company before making a purchase from their catalog that I received. Wow! Lots of unhappy people. I think I'll look for the items I wanted elsewhere. I'm a little confused though. The Better Business Bureau (BBB) gives them an A+ rating. You people need to be registering complaints with them.
  • 0
    Joyce French
    My problem is the same -- you outlined it so well! I just talked with them on the phone ... I never did understand the "rebate deal."  I was going to write the CEO and that's how I saw so many dissatisfied customers.  Wow!  This is totally deceit (sp?)!
  • 0
    Anonym
    Purchased items one of which was a pair of safety toed boots that were suposed to leather and size 11 Wide.  I called the returns department and literally waited for 48 minutes before talking to the representative.  I explained the problem and told them that I was not going to pay for the shipping to get the wrong product back to them.  I also stated that I wanted a full refund.  I was told that I had to call back during normal business hours to talk to a supervisor because they were the only ones to authorize a return.  WHAT????  It was their mistake and crappy products and they want me to pay the shipping back to them???  Then after waiting almost an hour I have to call back the next day to speak to a supervisor.  I will never do business with them again.  Their customer no-service absolutely stinks.  I say we should put them out of business.  This is what the business intel says about them:

    Heartland America in Chaska, MN is a private company categorized under General Merchandise, Mail Order. Our records show it was established in 1985 and incorporated in Minnesota. Current estimates show this company has an annual revenue of $20 to 50 million and employs a staff of approximately 50 to 99. Companies like Heartland America usually offer: Mail Order Catalog Shopping, Women's Catalog Shopping, Ltd Catalog Shopping, Apparel Catalog Shopping and Catalog Clothing Shopping.

    Here are the so-called executives of this Mickey Mouse Operation:

    Bruce BrekkeChief Executive Officer  
    Sharon Huggett Chief Financial Officer  
    Darcy Jerome Vice President  
    Dave LavioletteVice President

    WARNING!!  WARNING!!  DO NOT BUY FROM THEM!!
  • 0
    Anonym
    The BBB is a toothless Tiger.  They can do nothing and hides behind the business' that pay their fees to belong.  They are not a consumer advocacy agent.  They should no longer be in business.
  • 0
    Anonym
    I love your last comment "ha-emp".  "U dont like us dont order.  That simple!"  YOU ARE ABSOLUTELY RIGHT!!  WARNING!! WARNING!! DO NOT ORDER FROM THIS COMPANY!!
  • 0
    Anonym
    Hey Employee, You are a moron.  Arguing with a customer??  Misrepresenting items and treating customers like dirt??  You and your company are really a CLASS ACT!!  Keep it up and you will be unemployed soon enough!!  HAHAHAHAHA!!
  • 0
    Ray Brumlow
    I was sent an item that I did not order. Heartland offered a rebate on the item.I tried calling but the rebate department kept hanging up on me. I tried the rebate by computer and the rejected it because the claimed I did not have the original invoice which I do. I want order anything else.
  • 0
    Patti
    Why doesn't your phone line work? I had to borrow a computer, as mine is in the shop, to try to get the rebate on line. There is no way I will be getting a cash rebate as I requested. They have made this impossible.
    I will, however be taking this matter to the California consumers protection bureau.
  • 0
    Paul
    I had a problem with Heartland shipping policies to Alaska. I was treated curtly by a service "supervisor." He told me the only person "over his head" was the company president, Richard Winters. I sent this president an email and asked him to call me. He never called me but sent me an excuse letter without even hearing what I had to say. I'll not be made a sucker again and I'll not buy from this company.
  • 0
    Glenn
    For the name and address of the President and CEO of Heartland America, please link to this posted FCC complaint directed at the company: http://transition.fcc.gov/eb/Orders/2008/DA-08-1450A1.html

    As for my complaint, I ordered a pair of shoes on November 19, 2011 from Heartland America, provided both my shipping and billing address, along with credit card information.  Apparently, my credit card information and billing address are valid, because I was charged and the shoes were shipped as per information provided by an email notification.  On November 29, 2011, I called Heartland America and inquired as to a tracking number that was not provided in said email.  The representative (Terrence) claimed that he could not find me in the system, although I had provided my complete name, shipping and billing address, along with date and time of order.  He then asked if I had a customer number which I then said I did not know because it was my first order with them.  I then stated that I would check the email I had received and call back.  During the conversation, Terrence kept criticizing me for saying "Oh my god" when they could not find me in the system, because as he put it, "I am trying to help you."  After opening the email, I did notice a customer number and provided that to the next representative I was connected with.  I then received a tracking number and that night, I went to the U.S. Postal Service website and entered the tracking number.  The website indicated that on November 26, my order had arrived at our local post office.  However, it also indicated that the package was "UNDELIVERABLE AS ADDRESSED" and three hours later that it was "NO SUCH NUMBER."  On November 30, I called Heartland America once again and asked to speak with a supervisor.  I spoke to a person named Dean who I had to ask to speak up because I could not hear him, and throughout the conversation he seemed somewhat disinterested in what I had to say.  He kept blaming the postal service, which I countered, that: (1) we had lived at the same single family residence for over 20 years; (2) we have received packages ordered online and by mail delivered through USPS, UPS, and FedEx without out any problems to date; (3) we have received the packages to our Post Office Box with any problems to date.  I also stated, that if it was not for my experience with Terence the day before, I may be inclined to leave it open to that possibility.  Upon hearing this, Dean became a little hostile in tone and claimed that I was interrupting him when I was trying to confirm that the address they shipped to was the same they had in the system.  I then requested that they just refund the total amount, which he stated he would once the package was returned to them.  Do yourself a big favor,... do not waste your time and hassle yourself with this less than professional company.
  • 0
    non-customer in nc
    I was sent a catalog from this company in the mail and also via email and was actually going to purchase from them. I was doing it online as one item I wanted was $10 cheaper via online and was to receive free shipping. But when I went to checkout I noticed a $6.95 charge for shipping. I was also going to use a coupon code I found at a reputable site for $10 off for first-time customers, but when I tried to use it my price was actually RAISED $10. So I called the 800# listed and spoke when a Kristeen. She informed me that the shipping my be for an oversized item. It was. She also asked for the coupon code and when I gave it to her she said..."Oh, it's not one of ours as they start with a W1". I told her that I also had several more, some of which were the W1's she mentioned but that they also raised the price by $10. Her answer was that I was ordering from the email which already had the $10 removed. Upon looking over the order form I noticed the "membership" of $19.95 added to the order. I immediately checked the box to remove it. Then my little voice told me to check the internet for complaints....and behold the information I found!! After a few minutes of reading several different sites I am NOT ordering from this company and am so thankful I had not entered any of my CC info onto their site. I have been told that there are programs that companies use that capture every keystroke placed on their order sites so that they can see what customer were going to order but maybe changed their minds so that these companies can gear further mailings to "push" those items. Thanks for the forewarnings!!
  • 0
    C. A. Suit
    My uncle tried to purchase a guitar from these people, and it has been two months and he still hasn't seen it. He asked me to look into this because he is 76 years old, retired, and knows that I'm a bit sharper than he would be when dealing with these crooks. I called them and they gave me the same nonsense that they gave him, which was "they didn't have the guitar he initially order, and have passed the order on to some factory for the completion of the order." I haven't received the name of this "factory" yet. So, immediately after getting off the phone with these idiots, I hit the internet, and pulled up New York's Attorney General's office, Minnesota's equivalent, and a host of other agencies to complain to. No, we probably won't get a refund, but at least I will have done my part to get the ball rolling, and hopefully will be a part of shutting this place down. No, it probably won't happen tomorrow, but as long as people just sit around and complain, "nothing" will ever happen. This is going to take a concerted effort on the parts of the hundreds of thousands of people they are defrauding before anything will be done about it. One or two people making formal complaints isn't going to do it. Keep records, record telephone conversations by writing down who you spoke to, when you spoke to them, and what was said. Then do a little research and complain, with all the pertinent information, to the different agencies. Be cordial, yet persistent. If these people have stolen from you and insulted your intelligence when you call to find out why, don't take it lying down. DO SOMETHING!! I have.
  • 0
    Phil T  Alabama
    I ordered a product from your company 13th Jan. 2012.. Received it  Jan 20th 2012 ..It was defective. Returned it 2nd Feb 2012, as instructed by Jasmine.....Waited until 17th FEB 2012. Still did not have a replacement... So I called and cancelled the order, and requested a refund on 17th Feb 2012..with Scott.. Now on 24th Feb 2012 I get this email::


    We are writing to inform you that we shipped your Heartland America order.

    Customer Information:
    Shipment: 240.........Customer: 868.....
    Customer Name:

    Thanks For Your Order !

    Item(s) In This Shipment:
    Line# Item# Order Ship Description Status
    1 62133  1 1 HAND-HELD TENSION RELIEVER  


    Package Information:
    Line# TrackID Shipped Via:
    1 Tracking # Not Available Postal - 7-10 Days for Delivery

    THIS IS UNACCEPTABLE............................


    I called today, got and spoke to April, who said she could not help me without me waiting for the unwanted item  to arrive and then I returned it AGAIN...And wait for a refund...I ask for a manager several times, finally I got Melissa, claiming to be a supervisor, claiming she has no other manager or boss above her...After her being rude, and blaming Scott for improperly doing his job,  and giving me much argument,  I  was finally given your name and email, she refused to supply any other contact information.... Claiming you are the owner, and that she reports only to you,  which I sincerely doubt both statements..

    When I tried to have her remove me from your mailing list she simply hung up on me......THIS TOO IS UNACCEPTABLE BUSINESS PRACTICE..

    Since you have no employees capable of doing their job PROPERLY, and/or managers willing to work out problems THAT ARE YOUR FAULT, to a satisfactory end with customers,  I plan to help you business, by telling everyone, just how bad of an experience dealing with your company will be..... I come in contact with 10-20 new people in my job weekly and will definitely be warning them about your company and non-existent customer service......This is not about the money..it is about principle, and bad customer service..

    ... GET ME OFF YOUR MAILING LIST NOW!!!! I will never spend another dollar at your store...And do not want to see another catalog in my mail box...
  • 0
    Bert
    I am waiting for my order. On March 28th it said it would be back ordered until April 3rd, and today is april 3rd, I check the website and it says backordered unil april 16th! What happened? Now its going to be a months time, and I hope they dont update the backorder date to an even later one...wtf
  • 0
    joe d
    sent back piece of junk coil electric heater  cost $11.00 to ship back no refund yet sent razor electric back cost $26.99  got refund of $15.04 what happened to the other$11.95! 2checks cashed 12/9/14 &12/11/14  &56xx & $99xx  just rec"d 1 item worth $26.99boy what a lousy co. to deal with ,please no more catalogs
1234Next

Post a new comment