denial of claim
Complaint
William Steele
Country: United States
It would appear after speaking with my transmission mechanic that the Claims Services part of my Drivers Choice warranty, arbitrarilay denies all claims submitted. My wife recently encountered problems with our 1999 Honda CRV transmission when it began slipping out of 4th gear... (she is a 58 year old grandmother and has never been off roading) When the vehicle was taken to the shop and transmission evaluated, it appeared that a shaft, inside the transmission had shattered causing a crack in the casing and breaking other internal parts of the transmission. The people at checkaclaim.com for the warranty serice denied the claim as, "case (as point of failure) incidental and consequential damange is not covered."
Obvious to myself, the person dening the claim either has no knowledge of a working transmission or is instructed to deney all claims, as they assumed that the transmission failure was due to case failure. Once again, the failure as reported by the mechanic was a shaft shattering internal to the transmission causing crack in casing and damage to internal gears.
I will appeal this again until they get someone who knows what they are doing. Additionally I will ask for a refund of monies paid in full up front for the warranty and will be turning the matter over to the California Consumer Affairs Department, the California State Insurance Commissioner, and any other government bodies that handle purchase and license of vehicles.
I guess one should say buyer beware. When offered a warranty when purchasing a vehicle new or used.... just say no... especially if it's "Drivers Choice."
Bill Steele
Obvious to myself, the person dening the claim either has no knowledge of a working transmission or is instructed to deney all claims, as they assumed that the transmission failure was due to case failure. Once again, the failure as reported by the mechanic was a shaft shattering internal to the transmission causing crack in casing and damage to internal gears.
I will appeal this again until they get someone who knows what they are doing. Additionally I will ask for a refund of monies paid in full up front for the warranty and will be turning the matter over to the California Consumer Affairs Department, the California State Insurance Commissioner, and any other government bodies that handle purchase and license of vehicles.
I guess one should say buyer beware. When offered a warranty when purchasing a vehicle new or used.... just say no... especially if it's "Drivers Choice."
Bill Steele
Comments
email me diamondrings11_989@hotmail.com
Please consumers, research your aftermarket Warranty companies before purchaise.
I even reinstated my warranty because my service station was not keeping accurate milage when servicing the car. Guess what...now we keep accurate milage records and new claim is still denied.
I want to take this to the media. This company is a scam!!!
I encountered the same problems with Driver's Choice/Warranty Administration Services. Repeated denials even though the diagnosis was failed synchronizers in my VW transmission which is listed as covered in the contract. Can anyone tell me how to include my name on the list on the class action suit if there is one?
My diagnosis is also failed synchronizers on VW transmission.
Id like to be included on the list aw well.