Travelocity FRAUD against customers
Complaint
Jonathan
Country: United States
"We used Travelocity to book our trip to Mexico. The trip details claimed that transportation from the airport was complimentary by the hotel. We discovered as the trip got closer that the hotel only provides comp transportation from Cancun airport when you book directly through them NOT through Travelocity. We called Travelocity a total of 24 times to try to get this resolved, each time waiting on hold longer than 30 minutes only to have someone who barely can speak English answer the phone. We had paid Travelocity for an ocean view room. When we checked in, we only had a standard room with no ocean view. Travelocity told us on the phone that for our trouble there would be a complimentary bottle of wine in our room upon check-in....another Travelocity falsification! Travelocity took no our money, but took NO RESPONSIBILITY for resolving the situation or helping us. When we got to the hotel, we had paid Travelocity for an ocean view room and we had no ocean view at all, just a standard room. I've used Expedia, Orbitz and Hotwire and had great experiences so far, this was my first trip booked with Travelocity and it will be my last. Travelocity customer service is a joke."
Comments
A month later I called Travelocity to claim my credit and was told by an agent in order to use my credit I would be charged $150.00 for changing the original travel date, plus a Travelocity "over the phone" booking fee of $30.00. It was complete nonsense to me so I hung up and called back. Another agent told me that I didn't have to pay a $30 Travelocity booking fee because I was not a new client booking a new reservation, I was an existing customer with a credit who "has" to call in to claim a credit. So within a 4 minute time span I had two different agents tell me two different things. I was then transferred so many times I lost count ( a 4 hour ordeal). I've spoke to rude Supervisors and powerless Supervisors, none in which listened to my situation, but rather very dryly recited "company policies" like a robot warn down with repetition.
I demanded that my original January call recording be reviewed and investigated ASAP to bring this matter to and end (note: Not one agent made this suggestion). I provided the agent's name, the date and time of which I called. Travelocity said they would investigate that recorded call, and if the agent was in deed distributing incorrect information, then Travelocity would take care of the situation.
24 hours later Travelocity contacts me to inform me that my January conversation was "unfortunately" not recorded, and to email Travelocity "compliant dep." if I'm not satisfied.
In the end, Travelocity denied my issue, and kept my money/ credit that I can only use by paying them more money.
NEVER USE TRAVELOCITY!!!!!!!!
I am connecting with you to get my money reimbursed in the amount of $1202.80.
I personally found & booked on-line round trip tickets with jetblue to go from Oakland CA to Washington DC/Dulles (see itinerary below)
My wife had another emergency spinal surgery and we could not make this flight.
My original request was to change the dates for another time.
My first point of contact was to connect with jetblue directly.
Jetblue informed me they could not help me because the tickets were purchased from a third party vender.
I then followed up with calls into Bestfares, when I was ask questions to identify myself.
I was told they could not verify that I was not giving the correct information....over and over.
The questions were what is your emails address? (the same email you are reading this complaint)
I was told my email was not correct. (over and over)
The other question is what is your credit card number?
I was told repeatedly, the credit card numbers I offered were not correct. (I only have two credit cards and gave both cards numbers)
I sent emails below to the return emails below to cancel my flight.
I felt I used all my options were not being guiven proper customer service or responded to properly.
I contact American Express to explain what I had done to stop payment.
I was cocerned of being conned by an internet site.
Now, I am being charged again....
It is a matter of principle: This is wrong to expect anyone to pay for a flight NOT used when the attempts and efforts were made to ask for a date change.
I seriously doubt the jetblue had an empty seat on this flight during the Christmas Holidays.
It is my opinion: Your Representative refused to work with me, she kept telling me I did not have the correct information over and over.
REPLAY THE TAPES FROM MY CALL.
These are difficult economic times and I do not have money to waste.
Forwarding address for the check:
Greg Seago
These people are scan artists and you only get a person in India I'm sure to reduce their liability of people getting their money back!!!
And by god, it's the last time I EVER use this crap.
I made my booking on a Saturday morning. Everything went smoothly, I even got an itinerary and I thought everything was perfect.
Then, about an hour later, I got an email saying "unable to ticket reservation", which explained that they needed to obtain some additional information from me. They gave me a number to call.
I called and they said that my reservation had been cancelled by their revenue protection department. I was quite surprised, and they transferred me to them.
I was greeted by a man with a very thick indian accent who didn't really seem to understand my questions. He said that the reservation was cancelled because they tried calling the bank to verify some information, but they couldn't get in touch with it. You know. Cause it's Saturday and that bank is closed. Then they said they would refund the money in 48 HOURS.
So, not only did these idiots cancel my reservation because, apparently, their website should only be used on weekdays and during bank hours, but they also took my money for 48 hours, meaning I can't book on one of the other, much better websites, since I don't have that money in my account right now.
I just hope that sharing my experience with you will stop you from using this piece of *** website. Pretty much every other website is better, and believe me, nowadays most websites have almost the same fees, so it's not like travelocity was the cheapest in the first place.
Go to ***, travelocity.
I am also a seasoned traveller. I will be fling a complaint with my credit card company. Travelocity is the worst online booking I have experienced: ever. And, I have used almost aloof them.
I called and they said that my reservation had been cancelled by their revenue protection department. He gave me the information that bank information which I gave is not correct. But as I spoke to Bank, amount has been processed.
I asked him "if my bank information is not correct how the amount has been processed" Then he asked us to contact support. She asked us to contact Supervisor. The supervisor was keep on saying that "Your ticket has been cancelled...." He did not want to listen anything....
It is too strange. I will never suggest travelocity to anyone....Very bad experience...
There is absolutely no concern for the customer. Travelocity will run you around and around. There should be laws against this and probably there are. I will investigate but one thing is certain, I will never book with them again --