Shoddy Constuction

ComplaintsHome & GardenHusky Power Washer

Complaint

0
Donald Maynard
Country: United States
After owning a 2000S since November 2008 but not using it until April, I found that after about 10 uses the Click-N-Clean wand broke. With a three year warranty I was about to accept that as a fluke. After trying to contact the company for over two weeks I finally got someone in support. She informed me that the wand was only guaranteed for 90 days and that if I wanted a replacement I would have to order it at a cost of $25.55 plus shipping. Why would anyone want to pay $30 bucks for a piece of crap that will only last for a very limited number of uses? After checking out this site, among others, I realized I wasn't the only one with complaints and that they indeed manufacture crap, and I for one, would not buy another Husky product, nor would I recommend it. With the economy the way it is you'd think that they would to keep customers instead of pushing them away. I hope these comments, along with everyone else s will prevent anyone else from getting screwed.

Comments

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  • 0
    jim h
    Purchased Husky Powerwasher 1800psi 3 years ago.  1st year worked great. (only used it twice)2nd year after storing in heated garage for winter lost pressure every 3-5 minutes. 3rd year did not have any pressure.  Called Hotline for help, suggested I order $30 rebuild kit, Wrong kit sent, disassembled anyway before I threw this piece of junk away and found a HUGE spring inside that blew out of pump when bolts were removed. Very disappointed in this product.  Better off to rent one for the day.
  • 0
    Customer Service Representative
    I am Customer Service Representative at the husky Power Washer Compagny. Please accept my apology for the issue you experienced with your 1650 presssure washer.
    Please contact us at 888 550 1606 or cservice@fna-group.com.
    Reference this posting when you make contact and we will resolve this issue to your full satisfaction.
    Thank you,
  • 0
    husky team
    Greetings,
    I am a customer Service Representative at the Husky Power Washer Company.
    Please accept my apology for the issue you experrienced with yor 2000 s power washer.
    Please contact us at 888 550 1606 or cservice@fna-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.
    Thank you,
    Husky customer Sservice Team.
  • 0
    Husky Customer Service Team
    I am a Customer Service Representative at Husky Power Washer Company.
    Please accept my apology for the issue you experrienced with your 1800s power washer.
    Please contact us at 888 5501606 or cservice@fna-group.com .Reference this posting when you make contact and we will resolve this issue to your full satifaction.
    Thank you,
    Husky Customer Service Team
  • 0
    homedepot_michael
    | 2 replies
    Hi,
    My name is Michael from Home Depot Customer Care, I work very closely with the manufacturer of Husky Powerwashers. I am in a position to help, please send an email with product details to michael_care@homedepot.com

    Michael
    The Home Depot
    Atlanta, GA 30339
    • 0
      gerry sokolik replies to homedepot_michael
      Michael, How do I get a new CFI plug for my 1550 Husky washer? Tried calling Husky 888-550-1606 no joy. Can't find it on web site.

      gsokolik@comcast.net
    • 0
      Jim replies to homedepot_michael
      I have Husky 1600 Power Washer.  It acts and sounds like it is running on one cylinder so to speak.  The pressure from the nozzle is ok, but the machine is laboring.  Please advise.
  • 0
    marcellus
    I purchased some replacement parts on-line on 3/17/10, expecting a 3-5 day shipping eta as published,by 3/25/10 still nothing, so i contacted the on-line operator,who informed me that do to a change in distrubtion location it would be an additional 7-10 business days before they might!ship out the parts? I continued on with my order only becaue,it would take at least 3-5 business days before i could get a refund anyway.this purchase was for a repair for a customer ,now do to this delay from expected eta, i only hope the'll still be willing to pay for this repair and hopefully still use my services in the future. something as easy as an e-mail(which i had to give when i signed up for on-line service/purchases) would have gone a long way in helping to eleviate this problem! I was hoping to establish a reliable source for parts and information when needed, but it appears i will need to find other alternative resources. I'm not one to normally send out complaints but being in retail and trying to start my own small buisness i must say,especially in this economy,poor customer service will kill a company quick!I and others can only hope,that this isn't the way you would normally conduct your after sales business at husky.

    thank for your time.
    marcellus
    marcsue917@verizon.net
  • 0
    homedepot_michael
    Community,
        This is Michael from Home Depot Customer Care; I just wanted to inform you all that I will be leaving my current position and will no longer be monitoring this site. However, I will be passing the torch to my very qualified colleague and have listed her information below. Please contact her if you have any issues regarding Home Depot stores, products etc. I would like to thank you all for your support, it was my pleasure.

    Stephanie
    The Home Depot
    Atlanta, GA 30339
    Stephanie_care@homedepot.com

    Michael
    The Home Depot
  • 0
    KCK
    I purchased a Husky 2000S on May 25, 2009 and used it about 6 times last season.  I stored it in my garage for the winter and brought it out to pressure wash some patio furniture on March 2, 2010.  After connecting it, I turned on the water only to find water shooting out from underneath the unit.  I immediately turned off the power and water to it but the water that was still under pressure in the unit and in the garden hose was still streaming out.  I noticed where the water on the unit was coming out from (the inlet tube) and disconnected the water hose from unit.  I pulled the trigger on the wand and laid out the high pressure hose on the ground to allow all the water to drain out of the machine while the trigger was depressed.  I contacted Husky Pressure Washers (after about 24 minutes on hold) and was told that both the inlet and outlet (manifold) were bad and that I would be shipped new parts within 5-7 working days.  After 3 weeks and numerous phone calls (and waiting on hold no shorter than 17 minutes each time) I found out that the parts were never ordered for me as they were moving their facilities to Arkansas.  I spoke with a supervisor (Zach) who indicated that he would get the parts shipped to me immediately and called me back with a tracking number.  Once the parts arrived, I viewed the repair videos on You Tube and proceeded to replace the parts.  All went smoothly with the exchanging of parts, however, when I connected the water hose and power to the unit, the same thing happened...water gushed out from the bottom of the unit.  I called Husky Power Washers the next day and was told that I would be receiving a pick up tag and to ship the unit back to them for repair.  In my opinion, this is what should have been offered in the first place; or a replacement unit be shipped to me with a return tag for the defective unit. I am still waiting for the pick up tag as of this writing.  This is my second Husky electric Pressure Washer I have purchased over the past two years and it will certainly be my last.  I do not believe that this company that manufactures Husky Pressure Washers for Home Depot makes a quality product based on my experiences and the other postings on this blog. In addition, I also have a gas powered Husky Pressure Washer that is in the shop to replace the detergent valve that shot off when I turned it on to pressure wash my (2 story) home last Saturday.  The unit was purchased November of 2009 and used 2 times before storing it for the winter. Home Depot really needs to crack down on their suppliers/manufacturers and demand they make better quality products since their brand is on these products. Going forward, I won't be buying anything else from Home Depot.
  • 0
    Grant
    I'm  another unhappy customer with a Husky 2000s power washer that was only used a couple of times last fall. We even stored it inside over the winter. I tried to use it for the first time this spring and it leaks all over the place. The water is leaking from the bottom. We bought it from Home Depot.
  • 0
    Customer Service
    | 1 reply
    Dear Grant,
    I am a Customer Service Rep with the Husky Power Washer company. Please accept my sincerest apologies for the issue you experienced with your Husky 2000s presssure washer.
    Please contact us at 888 550 1606 or email me directly at corporate2@fna-group.com.
    Reference this posting when you make contact and we will resolve this issue to your full satisfaction.


    Sincerely,
    Shannon
    Customer Service Rep
    • 0
      ckraller replies to Customer Service
      This is all a scam you call the numbers for shannon and you get a recording saying test complete which means they are taking your number. You email and get same thing.!!!!
  • 0
    Customer Service
    Dear Marcellus,
    I am a Customer Service Rep with the Husky Power washer company. Please accept my sincerest apologies for the problems you have had with your order that you placed on www.huskypowerwasher.com. We are looking to set up a system in the future that will allow for emails to be sent when an order is going to be delayed for any reason.

    Please contact me directly at corporate2@fna-group.com so that I may resolve this to your full satisfaction or if you have any other questions.

    Sincerely,
    Shannon
    FNA Customer Service
  • 0
    Terry Van Scotter
    No dought on the quality from home depot and or there sevice! I purchased three john deer riding tractors before getting a refund cause they all smoked prfussley when started, not to mention they tried to replace the secound mower with the first one they sold me wich I retirned becuase it had a bent mower desck, they put it right back up front ans was going to sell it again! lewiston Idaho store, also got the husky leaking 2000s pressure washer! I am a mechanic and I cant get the dam thing to quit leaking, very poor craftsmanship! bad design, need to keep it simple
  • 0
    California Customer
    I too purchased the 2000s in 2009, only used it a couple times in 09 and a couple in 2010..... went to use it the other day and mine was spraying water all over the place inside the unit, it wouldnt shut off and wouldnt pressure all the way up. After a lenghty search I was able to get the tech dept. and they agreed to send me a ups shipping label to send it in for warranty service. After drying out the circuit board box by using compressed air and rice I watched the youtube videos and opened the unit up to run a bench test with it completely open, the darn thing is leaking from every concievable coupler and hose, even with my background in mechanical repair I was stumped as to where to begin, so with any luck I will get the label, ship it off and be done with it. I too will seriously re-consider any future Husky products if they drop the ball on this...
  • 0
    Fred
    I purchased a Husky Power washer from the Home Depot Model 1750. 4 or 5 years ago.
    It is absolutely ridiculous how many replacement wands I have purchased since then. Husky can check my orders with my address and find out I probably purchased 4 and just placed another order once again.  Usually 6-10 uses then the wand leaks always from the handle.

    Cannot believe Husky isn't aware of this issue.
  • 0
    b wray
    | 1 reply
    I purchased a 26000s power washer last July. I used it one time, before  I stored it for the winter.I went to use it again,it worked for about five minutes, and the cgfi tripped, I reset it six times and it did not work. I called huskey and tried to get it replace under the warranty but the customer service rep. said it was out of warranty,it would cost $18.75 plus shipping.I only used one time,Iwill not buy any husky products again.
    • 0
      Jerry replies to b wray
      I agree completely!  STay away from Husky!  I used my two years ago new ONCE!  I took it out of the garage this year to use it again, and very little pressue and the handle just poured water out.  Next time, i'll do better homework before buying anything.  I also have not had great experiences with Home Depot.  Maybe it's time to go to the competation?
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