royal resorts – goa (karma resorts intl)

From;
Arun Gupta
Baroda, Gujarat
Cell : 9825045237

Sir,

I along with my wife, son & daughter happen to be visiting Goa in May-June2010 where
we came across a person asking us to scratch cards. He was from the marketing team of the Royal resorts, Goa. Innocuously me, my wife and children had to visit the resort at Baga(Monte Rio) and had to go through their marketing presentation / session with their customer executives. Theirs was a timed sharing resort and they were looking for prospective customers.

They started their session and I told them that I didn’t find their product convincing. The session continued and went through many hours. They were trying to sell their product very hard and I was not seeing enough reasons to buy it. After the presentation and a visit round the resort, the customers’ executive now had the company of another manager (accounts manager) who started with quoting the membership cost i.e. more then 5.5lacs, which I found exorbitant. He then started offering discounts for us (special case as he insisted) and came up with a figure which he said that we should not refuse. I still wasn’t sure and said that I needed time but they have a company policy of signing *“TODAY*”. I found this policy very unethical as a customer we needed time to check various aspects but they said that was the company policy. Finally the accounts manager came up with a rate and a policy of alternate year membership for Rs 1,40,000/- and said that I could avail it for a down payment by paying 10% of membership amount i.e. Rs 14,000/- addition to this they insisted me to opt for loan wherein there will be 1% processing fee, and initially for six months there will not be interest charged from you (as a valuable customer). I thought of opting the membership hence I signed the agreement (they have allotted membership number (RIHC2/030610/3791) keeping in view that I will pay rest of the amount in six months time. I made this transaction thru my HDFC Platinum Credit Card. This is all on 3rd of June 2010. On 4th of June while going thru all the documents I found this aspect demeaning as it showed discrimination. In one of the agreement they have agreed for 6months without interest whereas they have calculated 19% interest from the day payable. On 4th June I tried to reach them on given phone numbers (as I was returning back from Goa on 6th early morning) but no one has picked the calls. After regressive attempts (in evening at around 6pm) one of the office representatives pickedup the call and arrogantly said nothing can be happened since I have signed the agreement.

I was totally stun and was not able to understand what to do. Next day on 5th June 2010I thought of calling one of my legal adviser and he asked me to make call to HDFC Credit Card customer care and lodge a complaint not to disbursed the swapped amount and cancel the transaction made on 3rd of June to PRESTIGE HOLIDAY RESORTBARDEZ IND vide complaint number 10156797701 dtd 5th June 2010. The HDFC Credit Card Customer Care representative told me that amount is already disbursed to the merchant hence you should also lodge a complaint by mail to customerservices.cards@hdfcbank.com. As I was suppose to leave GOA on 6th of June 2010 I felt that I have already lodged a complaint once I reach back I will be writing mail on said ID and I wrote mail on7th of June referring lodged complaint number and stated to cancel the said transaction as I have been duped by PRESTIGE HOLIDAY RESORTBARDEZ IND giving all the reason thereof.

On 7th of june I received a welcome mail from Royal Goan Beach Club, At Haathi Mahal, Cavellosim, Mobor, Salcete, Goa – 403 731 ,TEL: (0832) 287 5261/ 2/ 3/ 4/5/6/7/8/9 & 2871661 Fax: 0832 – 2871667 E-mail: collectionsindia@royalperspective.com.

On 10th of June 2010 I received another mail from Ivan Gonsalves, Royal Goan Beach Club –at Haathi Mahal, Goa to pay the EMI Rs. 3269/- from July 2010 onwards by sending 12 – 24 Post Dated Cheques drawn in favour of “Parshuram Finance Pvt. Ltd.”.

In reply, raised again the concerns and asked to cancel the transaction, keeping HDFC Credit Card Customer care in loop. The HDFC Credit Card has informed me once the Merchant “PRESTIGE HOLIDAY RESORTBARDEZ IND” cancel the transaction then we will be crediting the said amount back to your Credit Card.

However, after frequent follow up with PRESTIGE HOLIDAY RESORTBARDEZ IND they called me and informed that money paid was non-refundable. I was really
shocked and again felt completely cheated.

At last On 28th June 2010 I wrote back to them giving week time i.e. 5th of July 2010 if the transaction is not cancelled will forced to take legal action keeping MEDIA informed. Unfortunately, I have not yet received any reply as well as cancellation of the transaction.

Now with no compromise in sight I wish to start proceedings against them as
they have cheated me. It also reflects on our consumers’
misfortune where I feel these people cheat a lot of people like me and get
away with it. In anticipation of suitable action being initiated against the
said company so that they do not continue to swindle people of their hard
earned money, and the public in general at large are made aware of such
restrictive and malpractice being followed by the company.


The details of the company are given below.

The Royal Holiday Club
Royal Goan Beach Club at Haathi Mahal
Cavelossim, Mobor, Salcette
Goa – 403731
Tele No. +91-832-2871661, 2875261 – 64
Fax +91-832-2871667
Email : collectionsindia@royalperspective.com