royal resorts – goa (karma resorts intl)
Complaint
Arun Gupta
Country: India
From;
Arun Gupta
Baroda, Gujarat
Cell : 9825045237
Sir,
I along with my wife, son & daughter happen to be visiting Goa in May-June2010 where
we came across a person asking us to scratch cards. He was from the marketing team of the Royal resorts, Goa. Innocuously me, my wife and children had to visit the resort at Baga(Monte Rio) and had to go through their marketing presentation / session with their customer executives. Theirs was a timed sharing resort and they were looking for prospective customers.
They started their session and I told them that I didn’t find their product convincing. The session continued and went through many hours. They were trying to sell their product very hard and I was not seeing enough reasons to buy it. After the presentation and a visit round the resort, the customers’ executive now had the company of another manager (accounts manager) who started with quoting the membership cost i.e. more then 5.5lacs, which I found exorbitant. He then started offering discounts for us (special case as he insisted) and came up with a figure which he said that we should not refuse. I still wasn’t sure and said that I needed time but they have a company policy of signing *“TODAY*”. I found this policy very unethical as a customer we needed time to check various aspects but they said that was the company policy. Finally the accounts manager came up with a rate and a policy of alternate year membership for Rs 1,40,000/- and said that I could avail it for a down payment by paying 10% of membership amount i.e. Rs 14,000/- addition to this they insisted me to opt for loan wherein there will be 1% processing fee, and initially for six months there will not be interest charged from you (as a valuable customer). I thought of opting the membership hence I signed the agreement (they have allotted membership number (RIHC2/030610/3791) keeping in view that I will pay rest of the amount in six months time. I made this transaction thru my HDFC Platinum Credit Card. This is all on 3rd of June 2010. On 4th of June while going thru all the documents I found this aspect demeaning as it showed discrimination. In one of the agreement they have agreed for 6months without interest whereas they have calculated 19% interest from the day payable. On 4th June I tried to reach them on given phone numbers (as I was returning back from Goa on 6th early morning) but no one has picked the calls. After regressive attempts (in evening at around 6pm) one of the office representatives pickedup the call and arrogantly said nothing can be happened since I have signed the agreement.
I was totally stun and was not able to understand what to do. Next day on 5th June 2010I thought of calling one of my legal adviser and he asked me to make call to HDFC Credit Card customer care and lodge a complaint not to disbursed the swapped amount and cancel the transaction made on 3rd of June to PRESTIGE HOLIDAY RESORTBARDEZ IND vide complaint number 10156797701 dtd 5th June 2010. The HDFC Credit Card Customer Care representative told me that amount is already disbursed to the merchant hence you should also lodge a complaint by mail to customerservices.cards@hdfcbank.com. As I was suppose to leave GOA on 6th of June 2010 I felt that I have already lodged a complaint once I reach back I will be writing mail on said ID and I wrote mail on7th of June referring lodged complaint number and stated to cancel the said transaction as I have been duped by PRESTIGE HOLIDAY RESORTBARDEZ IND giving all the reason thereof.
On 7th of june I received a welcome mail from Royal Goan Beach Club, At Haathi Mahal, Cavellosim, Mobor, Salcete, Goa – 403 731 ,TEL: (0832) 287 5261/ 2/ 3/ 4/5/6/7/8/9 & 2871661 Fax: 0832 – 2871667 E-mail: collectionsindia@royalperspective.com.
On 10th of June 2010 I received another mail from Ivan Gonsalves, Royal Goan Beach Club –at Haathi Mahal, Goa to pay the EMI Rs. 3269/- from July 2010 onwards by sending 12 – 24 Post Dated Cheques drawn in favour of “Parshuram Finance Pvt. Ltd.”.
In reply, raised again the concerns and asked to cancel the transaction, keeping HDFC Credit Card Customer care in loop. The HDFC Credit Card has informed me once the Merchant “PRESTIGE HOLIDAY RESORTBARDEZ IND” cancel the transaction then we will be crediting the said amount back to your Credit Card.
However, after frequent follow up with PRESTIGE HOLIDAY RESORTBARDEZ IND they called me and informed that money paid was non-refundable. I was really
shocked and again felt completely cheated.
At last On 28th June 2010 I wrote back to them giving week time i.e. 5th of July 2010 if the transaction is not cancelled will forced to take legal action keeping MEDIA informed. Unfortunately, I have not yet received any reply as well as cancellation of the transaction.
Now with no compromise in sight I wish to start proceedings against them as
they have cheated me. It also reflects on our consumers’
misfortune where I feel these people cheat a lot of people like me and get
away with it. In anticipation of suitable action being initiated against the
said company so that they do not continue to swindle people of their hard
earned money, and the public in general at large are made aware of such
restrictive and malpractice being followed by the company.
The details of the company are given below.
The Royal Holiday Club
Royal Goan Beach Club at Haathi Mahal
Cavelossim, Mobor, Salcette
Goa – 403731
Tele No. +91-832-2871661, 2875261 – 64
Fax +91-832-2871667
Email : collectionsindia@royalperspective.com
Arun Gupta
Baroda, Gujarat
Cell : 9825045237
Sir,
I along with my wife, son & daughter happen to be visiting Goa in May-June2010 where
we came across a person asking us to scratch cards. He was from the marketing team of the Royal resorts, Goa. Innocuously me, my wife and children had to visit the resort at Baga(Monte Rio) and had to go through their marketing presentation / session with their customer executives. Theirs was a timed sharing resort and they were looking for prospective customers.
They started their session and I told them that I didn’t find their product convincing. The session continued and went through many hours. They were trying to sell their product very hard and I was not seeing enough reasons to buy it. After the presentation and a visit round the resort, the customers’ executive now had the company of another manager (accounts manager) who started with quoting the membership cost i.e. more then 5.5lacs, which I found exorbitant. He then started offering discounts for us (special case as he insisted) and came up with a figure which he said that we should not refuse. I still wasn’t sure and said that I needed time but they have a company policy of signing *“TODAY*”. I found this policy very unethical as a customer we needed time to check various aspects but they said that was the company policy. Finally the accounts manager came up with a rate and a policy of alternate year membership for Rs 1,40,000/- and said that I could avail it for a down payment by paying 10% of membership amount i.e. Rs 14,000/- addition to this they insisted me to opt for loan wherein there will be 1% processing fee, and initially for six months there will not be interest charged from you (as a valuable customer). I thought of opting the membership hence I signed the agreement (they have allotted membership number (RIHC2/030610/3791) keeping in view that I will pay rest of the amount in six months time. I made this transaction thru my HDFC Platinum Credit Card. This is all on 3rd of June 2010. On 4th of June while going thru all the documents I found this aspect demeaning as it showed discrimination. In one of the agreement they have agreed for 6months without interest whereas they have calculated 19% interest from the day payable. On 4th June I tried to reach them on given phone numbers (as I was returning back from Goa on 6th early morning) but no one has picked the calls. After regressive attempts (in evening at around 6pm) one of the office representatives pickedup the call and arrogantly said nothing can be happened since I have signed the agreement.
I was totally stun and was not able to understand what to do. Next day on 5th June 2010I thought of calling one of my legal adviser and he asked me to make call to HDFC Credit Card customer care and lodge a complaint not to disbursed the swapped amount and cancel the transaction made on 3rd of June to PRESTIGE HOLIDAY RESORTBARDEZ IND vide complaint number 10156797701 dtd 5th June 2010. The HDFC Credit Card Customer Care representative told me that amount is already disbursed to the merchant hence you should also lodge a complaint by mail to customerservices.cards@hdfcbank.com. As I was suppose to leave GOA on 6th of June 2010 I felt that I have already lodged a complaint once I reach back I will be writing mail on said ID and I wrote mail on7th of June referring lodged complaint number and stated to cancel the said transaction as I have been duped by PRESTIGE HOLIDAY RESORTBARDEZ IND giving all the reason thereof.
On 7th of june I received a welcome mail from Royal Goan Beach Club, At Haathi Mahal, Cavellosim, Mobor, Salcete, Goa – 403 731 ,TEL: (0832) 287 5261/ 2/ 3/ 4/5/6/7/8/9 & 2871661 Fax: 0832 – 2871667 E-mail: collectionsindia@royalperspective.com.
On 10th of June 2010 I received another mail from Ivan Gonsalves, Royal Goan Beach Club –at Haathi Mahal, Goa to pay the EMI Rs. 3269/- from July 2010 onwards by sending 12 – 24 Post Dated Cheques drawn in favour of “Parshuram Finance Pvt. Ltd.”.
In reply, raised again the concerns and asked to cancel the transaction, keeping HDFC Credit Card Customer care in loop. The HDFC Credit Card has informed me once the Merchant “PRESTIGE HOLIDAY RESORTBARDEZ IND” cancel the transaction then we will be crediting the said amount back to your Credit Card.
However, after frequent follow up with PRESTIGE HOLIDAY RESORTBARDEZ IND they called me and informed that money paid was non-refundable. I was really
shocked and again felt completely cheated.
At last On 28th June 2010 I wrote back to them giving week time i.e. 5th of July 2010 if the transaction is not cancelled will forced to take legal action keeping MEDIA informed. Unfortunately, I have not yet received any reply as well as cancellation of the transaction.
Now with no compromise in sight I wish to start proceedings against them as
they have cheated me. It also reflects on our consumers’
misfortune where I feel these people cheat a lot of people like me and get
away with it. In anticipation of suitable action being initiated against the
said company so that they do not continue to swindle people of their hard
earned money, and the public in general at large are made aware of such
restrictive and malpractice being followed by the company.
The details of the company are given below.
The Royal Holiday Club
Royal Goan Beach Club at Haathi Mahal
Cavelossim, Mobor, Salcette
Goa – 403731
Tele No. +91-832-2871661, 2875261 – 64
Fax +91-832-2871667
Email : collectionsindia@royalperspective.com
Comments
I am a member of RGBC time sharing product and purchased the membership by paying Rs. 100,000 about ten years back. Since then I visited USA, UK and several countries in Europe at least once every year at a cost of approximately Rs. 35,000 to 40,000 per year (being annual management charges of RGBC and the membership fees of RCI) . That is, at the toatl cost of less than Rs. 40,000 , I along with my family/friends (maximum four people) have stayed in American and European hotels/hotels for one week every year for ten years. I believe that I have recovered my investment twice over in that period. In addition, we used to cook ourselves and have made substantial savings on food and could also have Indian food.
My practical advice to you is to make the payments under protest, enjoy your holidays and at the same time go ahead with the legal case for recovery of interest.
Nunda
The companies involved are
Royal India Holiday Club,
Prestige holiday Private Limited,
Parshuram Finance Pvt Limited
Royal Resorts ,
Techpoint Solutions Private Limited
his whole scam is a run a big network .Possibly with the support of local people , goan politicians people and goan lawyers,local shopkeepres etc .How else can such a scam run for so many years with any action being taken,
I have had a bad expiereince with native goan people/malayalees who are arrogant with tourists who support this scam network .All they want is to extract money .
The whole scam has too many malayalees crooks involved.
The above companies/malayalees involved can resort to begging rather than earning money by cheating .That is more respectable.
they have offered us a plan where will get 135 bonus points for 2,25000 rs for 25 yrs
did they do any documentations
Me and my spouse were conned into buying this Royal Resorts membership from them for Rs 1.5 lacs. There was this guy that tricked us into thinking that we won some lottery and a prize of a free accommodation at some exotic place. We availed of that! BUT even though we have been making our monthly payments, there have been no responses from there end whatsoever about our repeated requests to keep us updated on our International venue choice requests. No one ever responds to our phone calls as the calls keep getting transferred indefinitely from one department to another, promises of return calls from one person to another.
We have already invested around Rs 50,000 and we are really worried that we keep investing for the real policy to kick-start, we are really going to feed a black-hole. I would like to raise the flag and warn everyone out there lest they get duped by these crooks. I am going to take some step against them for sure and would request everyone's advice and help or suggestions on how to go about it to help make this easier and quicker for me.
Thanks in advance
Aggrieved customer
I have had no correspondance from the club . please do let me know
Email..Audreybunyan4@hotmail.com
Kindly guide me.
santoshkulkarni3197@gmail.com
We bloody paid them 2.5lacs and no bugger from Goa picks calls after that...
At first they took us by car n dropped at hotel as well..,,
Bloody cheaters, next time I'll go dere with lawyer n record all their arrogantlet talks n behaviour n put a proceeding in court n Live directly......
Best regards