Complaint

0
Matt
Country: United States
This is the EXACT same thing that's happened to me. When I signed up for the service on the phone, the rep "took care" of filing for the rebate for me. I was told that my second bill would reflect the promotional rate (34.99). When I got my second bill and it was still $60+, I called "customer service" and they told me that they had no record of my having applied for the rebate. When I asked what I need to do to get the rate, they once again told me that they'd "take care" of it for me. When I asked how long it would take to get the promo rate, they said it would take ANOTHER 6-8 WEEKS!!! I asked to speak to a supervisor, but was told there weren't any available. When I asked why it was going to take 6-8 weeks, I was told that it was the "corporate office" that handled that, and that the Customer Service area had no control over it. So, I asked for the phone number for the corporate office. Guess what.....they didn't have a record of it at the Customer Service center?!?!?!?!

Comments

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  • 0
    tj
    File a written complaint with your state AG for deceptive advertising and consumer fraud.  Document in that complaint your contacts with the company, what they promised each time, that they have not delivered on their promised rebate, and that although they have repeatedly told you they would "take care of it", they have then repeatedly claimed they "have no record of it".

    Then send a letter to their corporate offices demanding that they pay off on their promised rebate, CC your Attorney General.
  • 0
    Eloise
    | 1 reply
    This happen to me also, the csr claimed that they have no record of me calling to get rebate. I canceled my service and they are trying to make me pay 2 years of service.
    • 0
      Deborah replies to Eloise
      They will also charge you for any boxes you have
  • 0
    Carol B
    | 1 reply
    Somebody PLEASE tell me the address to the Corporate Office of Direct TV. It's as if they do not exist.

    I've written to the Office of the President of Direct TV in Colorado twice, spoke to the fraud department twice and called the billing office three times about Direct TV installing service in a mobile home that I haven't lived in for over a year.

    They steadfastly claim that I am legally stuck in a one year contract based solely on my name coming up on their caller I.D when service was ordered by phone from that address. The ONLY way to get out of the "contract" is if the person who ordered service passes a credit check and agrees to take over the account.

    Is this still America or did something drastically change when Direct TV came into being?
    • 0
      Cheryl Dezego replies to Carol B
      Direct tv INC p o box 6550 collection dept Greenwood village co 801556550 I have had DirecTV for almost 20 years and 3 years ago I called up and complained about all the new customer discounts and never offering their loyal customers anything and so they gave me a genie too many genies and Starz and encore for two years at like 120 a month then after the two years was over because it was automatically coming out of my bank account it went to 185 so on January 20th I called them and told them that I needed them to reduce my bill by eliminating whatever they had to to get it back down to 120 or I was going to cancel the girl told me that she would have someone call me back within 3 to 5 business days from their sales department 5 days later I stop the payment for my Hundred $85 automatic withdrawal from my bank which would have paid for February payment call them back on February 8th to try to get them to adjust my account to a better price again and I was told that my account wasn't set to disrupt my TV until March 2nd and that they would have somebody contact me about a better plan well the following Monday everything was cut off except for infomercials and Home Shopping Network channels I called them back again and was told that I had to pay $358 for the 185 January Bill and then I had to pay an additional monthly bill for The infomercials because my count was not closed it was just disrupted for premium channels so in order to close my account I had to pay $358 which I did do well the rep closed my account before she process the payment so she had to reopen the account to process the payment and the next thing I know I get a bill for $40 for reinstating my account which was closed so when I called up to dispute the amount and explain that I had asked for my account to be closed she should have taken the payment and then close the account and said she opened the account she closed the account then opened it back up to take the payment and when I got a call from there survey thanking me for opening my account with DirecTV. The survey was automated and so I called back to DirecTV and ask them why I had a call thanking me for becoming a customer when I had called up to cancel my account not reinstated and so they said my account have been reinstated and that's why I was charged a $40 I told them I never asked for it to be reinstated I just wanted to clear off the bill and get it closed so I called them today because I'm still getting the bill for the $40 activation fee and I asked to speak to a supervisor right off the bat she informed me that she has no record of me calling on January 20th or February 8th that the only record she has is on March the 25th I called and paid my bill and ask to have my account reactivated and then I called back 5 minutes later and ask them to cancel it and so I did oh the $40 she told me that she could not help me that I could write to the corporate office or I could go to directv.com dispute billing department and then said have a nice day and hung up on me this was after I had told her that I was thinking about switching from Sprint to AT&T and going back to DirecTV problem is I love DirecTV and I hate the customer service does anyone have a number for the corporate office in Colorado
  • 0
    Cheryl
    | 2 replies
    I am having similar problems with Directv. I was given an address to their corporate office:

    Directv, Inc.
    Atten: Billing Disputes
    PO Box 6550
    Greenwood Village, CO 80155-6550

    I hope this helps.
    • 0
      OSCAR.. replies to Cheryl
      KEEP US POSTED PLEASE..
    • 0
      Mary replies to Cheryl
      I found out after a many calls and excuses from A t &t and direct tv if you call comcast, or xfinity and tell them the problems you are having they will match the bundle price. They even gave me a better deal then any of  ATT/Direct TV prices. Call and check and maybe you can save money to and be treated with respect and like a person instead of the poor service I was given signing up at the ATT store.
  • 0
    Cheryl
    I am interested in knowing how this has turned out for you. I am in a similar situation with them.
  • 0
    judy mulhern
    I JUDY MULERN I GOT  IWAS TO GET DRECT ON JULY 26 I PAY THEM 221DOLLAS THEY SAID HAVE SEND I CODY OF DOVRCE    PAPAERS AND DID  ITHAT WAS CHARLESTON SC BUT I LIVE IN GREENVILL SC I DID DO THAT AND MY MARIED PAPAE OF MY NEW HUSBAN SINE2008  THE OTHE MAN I WAS  MARRIEDD WE GOR OUR DIVOR IN OCT 29 2004 S0 THEY WON  GIVE MONEY AT ALL SO WHT IS THE WORLD COME TO  WHEN BRON IN USA  AND YOU SENT THE RIGHT PAPER  THEY SAY YOU A LIER  IN OUR MEN WOMEN GO WAR  TO FIGHT FOR US  COMPAINES LIKE DRICTTV TAKE  WHAT WE HAVE  AWAY WHEN USA PEOPLE IS OUT WORK THEY   IT LIKE RICH GET RICHER ANDTHE POOR GETTING POOR SO IM 54  IM SEE LOT HARD TIME BUT THE YOU SAY YOU HAVE WORKING FOR ARE GOOD AND AND GOOD PAY JOB LET YOU ONE  I WORK FOR MY MONEY  AT 1.65   TO 7 HR PRE TO I IGET WORK ANT ANY MOOR SO YOU THINK WHEN YOU TO BEN AT NIGHT HOWN MUCH MONEY YOU MAKE AND MO0R THING AND I HAVE SEEN EVER THING ONE LIFE IF YOU FATHER OR MORHER OR SISTER OR BOTHER  I  HAVE SIT WHACT MY DAUGTER GET COLEN CANCER AT 21  AND DIED 30 AMD MY MOTHER AGE 48 AND BOTER AGE 20  AND GET BETTEN MY DAD RISE MY TO KIDS MY SLEF SO YOU SIT THERE YOU WHEN TKEN OUR MONEY WHAT KINE OF LIVE WE LIVE BECAUSE  I HAVE NEVER  I HAD NOGHIGH GAVE TO ME I ORK HAR TEL I GO SICK IT CAN HAPPE N TO YOU JUDY MULHERN ONE MORE THING I WILL NOT STOP TO I GET MY MONEY BACK THE HOLD USA WILL KNOW IF YOU NO BAY BACK MONEY MY I CANT  CALL EVER TV STATIONS THEY ARE AND WIRE THE THEM POST ON EVERIT LINE IT WORTH 221DOLLARS TO YOU
  • 0
    JUDY MULERN
    JULY 26 2010 JUDY MULHERNI PAY 211 DOLLARS                                                                                                                            JUDY MULHERN
  • 0
    sherry mcabee
    | 2 replies
    I got directv for 10 days and I was not happy with the service and called to cancel it and they told me that i would be charge a early termnation and they want to charge me 460 dollar. They told me when I cancel the service that i only had 24 hr to cancel. after the fact.  I asked for a corp office number and guess what they dont have one. they provide me with a address.
    • 0
      Mary replies to sherry mcabee
      | 1 reply
      I went into ATT store and ordered a bundle of phone, net and tv. I did not know they were part of direct tv and was not told. They made an appt for tv and said day or two for phone and net. I waited for two weeks and then cancelled as every day they said tomorrow but never came to install. When I told them to send someone to start the service or stop it they sent me boxes and I sent the equipment back. I then received a 420 bill for cancelling early like it was my fault I cancelled. I cancelled because I went without phone and internet and have 3 kids in Navy one of who was deployed at the time. I had to buy a cell phone waiting for ATT tomorrow that never came. They did not honor the bundle they sold me so that should be the end of it. They are the rudest most useless customer service department I have seen in my 65 years I feel like it was a scam, they approve you for the bundle in the store and then won't give it to you knowing you will have to pay this overpriced cancellation fee. Had they delivered the product I would still be a customer so I should not be charged for their scam. They hide their phone number so that all of us are just stuck to make them answer for their gimmicks. I called comcast, told them what ATT did to me and they gave me discounted service which is less than any ATT package and xfinity is just as good , they are there for you 24 hours a day for internet and will answer questions and concerns immediately on the phone not make you wait to send letters and play games with them. All my kids and grandkids have switched to Apple TV and Roku etc and I see the future is going to stop people like this from robbing us old people because the new generation is smarter and can get around it with their own products. I will be happy the day the last ATT locks their door from being greedy and heartless.
      • 0
        Mary replies to Mary
        Also what kind of company hides their phone number from their customers?
        One's you can't trust.
  • 0
    Deborah
    | 5 replies
    Upon installation I was told that I would receive 3 free months of Showtime. Looking at my bill I noticed that I was being billed 12.99 per month after my free time was up. I called Direct and they stated that the person who installed my svc is required to tell new customers that they have to call after 3 months is up to cancel. I called to cancel at 3 months and Direct is stating I never called in to cancel and there were no notes in my file stating that I called but were willing to credit my acct for one month and the more I complained the csr stated that she would credit my acct for 2.5 or 3 months and I told her that I wanted my Showtime Cancelled. Another few months went by and they are still billing me an additional 12.99 per month. I called them back this afternoon and asked for a refund and was denied.Once again I was told that I never called in to cancel and that there were no notes in my file at all about my previous cancellation. What is so sad about this is they were charging me for something that I didn't have in the first place. I've never been able to watch showtime after my 3 free months were up.  Every showtime channel that I have I was denied access. The little box pops us stating that This Channel has not been purchased so that tells me that I did call at three months to cancel. It seems that they have trouble taking notes.  They cut it off today and told me there is nothing they can do about my money they took from me.I am done with Direct TV. I had some issues with my previous Satellite company but at least they weren't stealing from me.I also intend to write the President of Direct TV, Mr. White
    • 0
      oscar replies to Deborah
      | 3 replies
      we all need to file a class action lawsuit against DIRECT TV. I signed a two year contract with DIRECT TV because the rep on the phone said my bill would be cheaper and i got a free upgrade. She said my bill would be cheaper then what i am paying now and i get to keep everthing i had currently. SHE LIED!!!!! My bill was HELLA high. We tried calling them and gess what they said???  They could not do any thing for us. These Reps need to be more accountable for their actions... LAWSUIT!!!!
      • 0
        debbie replies to oscar
        Yes how do we do this
      • 0
        debbie replies to oscar
        Yes how do we do this
      • 0
        Cindy replies to oscar
        March 11, 2015: The Federal Trade Commission has charged DIRECTV, the country's largest provider of satellite television services, with allegedly deceptively advertising a discounted 12-month programming package because it fails to clearly disclose that the package requires a two-year contract. In addition, DIRECTV does not clearly disclose that the cost of the package will increase by up to $45 more per month in the second year, and that early cancellation fees of up to $480 apply if consumers cancel the package before the end of the two-year period.

        DIRECTV also fails to disclose that its offer of free premium channels for three months is in fact a negative option continuity plan that requires consumers to proactively cancel to avoid automatic charges on their credit or debit cards, the FTC alleges.

        DIRECTV is a national provider of direct-to-home satellite television services, based in El Segundo, California. With more than 20 million subscribers across the United States, the company is the largest provider of such multi-channel video programming distribution in the nation. The company offers its services to consumers through subscriptions, and typically requires users to agree to a 24-month contract that includes a programming package, satellite dish, other necessary equipment, and installation and support services.

        According to the FTC's complaint, in many instances since 2007, DIRECTV has violated the FTC Act by making allegedly deceptive claims or omissions of material facts in advertisements and on its website for its satellite television subscription service. Specifically, the FTC charges that:

        DIRECTV promotes its television service and programming package prices "for 12 months," without clearly and prominently disclosing that these deals require consumers to sign a two-year contract (with a substantial early cancellation fee) and that the cost of the programming packages jumps $25 to $45 a month in the second year of the contract; and
        DIRECTV represents that consumers will receive premium channels, such as HBO and Showtime, "free for 3 months," without adequately disclosing that: 1) consumers will be enrolled in a negative option continuity plan that charges for the premium channels after the trial period; 2) consumers must contact DIRECTV to cancel the plan before the trial period ends to avoid incurring the charges; 3) DIRECTV will use consumers' credit or debit card information to charge them after the trial period ends; and 4) there are specific costs associated with the negative option continuity plan.
        In addition to the agency's charges that DIRECTV violated the FTC Act, the FTC also alleges the company violated the Restore Online Shoppers' Confidence Act (ROSCA) by failing to clearly and conspicuously disclose on its website all of the material terms of offers with a negative option component.

        - See more at: http://www.bbb.org/losangelessiliconvalley/bu ... h.e6naRqUE.dpuf
    • 0
      Cheryl Dezego replies to Deborah
      That seems to be a thing with DirecTV that if the rep doesn't want to write the notes down they call you a liar that you didn't make the phone calls they're telling me that I didn't call on January 20th that I didn't call on February the 8th and I even told the supervisor that I was talking to that I could provide her with cell phone bills that showed that I had called them and that wasn't my fault that their representative didn't take the notes down and she said that their representative put down that I call to reinstate my phone on March 25th not phone my TV but I didn't call on March 25th to reinstate anything I called to find out why was being built $358 when I hadn't had TV service since January
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