SIM/Dongle not activated

ComplaintsInternet ProvidersAirtel 4G Dongle

Complaint

0
Eswar Rajan S
Country: India
HI,

My issue is related to the above one...
https://complaintwire.org/complaint/mFIfx49wK ... 953990376317887

I too face the same issue here. I am very much unpleased with your service. I tried to call the customer care for this and i don't have a better response/support. The executive who handed over the dongle never gave me the sim number. And when i tried to recover the same from your customer service, they're not properly answering. I have been diverted to atleast 5 departments and still i have no solution for the issue.

Please do not provide promises that you can't keep.

This is the third day and you promised the connection to be available in just 2 days

Comments

  • 0
    airtelpresence
    | 1 reply
    Dear Mr. Rajan,

    This is with reference to your post dated 19 February 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
    Look forward to receiving the required details at airtel.presence@in.airtel.com

    Regards,
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtel.presence@in.airtel.com  

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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    • 0
      Eswar Rajan replies to airtelpresence
      Dear Saurav,

      I am happy that i got a response from you.
      I've listed below all the details i have with me here.

      Dongle Details :
      IMEI Number : 359049020808287
      Serial # : 323340042928
      Model MF825A

      SIM Details :
      Number on SIM :
      89914509009300523290 H3OT1312

      Looking forward for a better result and help from you.

      Thanks and regards,
      Eswar Rajan Subramanian
  • 0
    Airtel Presence
    Dear Mr. Rajan,

    Thank you for sharing your contact details with us. We will contact you soon to resolve your concern/query.

    Regards,
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtel.presence@in.airtel.com  

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence 
    Facebook - www.facebook.com/bhartiairtelltd 
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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