SIM/Dongle not activated
Complaint
Eswar Rajan S
Country: India
HI,
My issue is related to the above one...
https://complaintwire.org/complaint/mFIfx49wK ... 953990376317887
I too face the same issue here. I am very much unpleased with your service. I tried to call the customer care for this and i don't have a better response/support. The executive who handed over the dongle never gave me the sim number. And when i tried to recover the same from your customer service, they're not properly answering. I have been diverted to atleast 5 departments and still i have no solution for the issue.
Please do not provide promises that you can't keep.
This is the third day and you promised the connection to be available in just 2 days
My issue is related to the above one...
https://complaintwire.org/complaint/mFIfx49wK ... 953990376317887
I too face the same issue here. I am very much unpleased with your service. I tried to call the customer care for this and i don't have a better response/support. The executive who handed over the dongle never gave me the sim number. And when i tried to recover the same from your customer service, they're not properly answering. I have been diverted to atleast 5 departments and still i have no solution for the issue.
Please do not provide promises that you can't keep.
This is the third day and you promised the connection to be available in just 2 days
Comments
This is with reference to your post dated 19 February 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
I am happy that i got a response from you.
I've listed below all the details i have with me here.
Dongle Details :
IMEI Number : 359049020808287
Serial # : 323340042928
Model MF825A
SIM Details :
Number on SIM :
89914509009300523290 H3OT1312
Looking forward for a better result and help from you.
Thanks and regards,
Eswar Rajan Subramanian
Thank you for sharing your contact details with us. We will contact you soon to resolve your concern/query.
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33