SCAM!!!
Complaint
Meibo
Country: Canada
I purchased two flight ticket online through a website: Cheapoair.ca on Oct 29, 2012. I received a confirmation email from cheapoair.ca after I have purchased the flight tickets, and the two travelers' name on the email were both correct, it is because the travel date is Dec 14, 2012, so did not click the "print" link since it is still far away from my travel date.
However, I was trying to click into the "print" link from my confirmation email On Nov 9, I found out that the second traveler's name "Li Kawing" changed to be "Li Kawing Mei Meibo Au"(Which is some parts of the first traveler's name), the name does not match the confirmation email that I have received, so I called cheapoair.ca to have the name change, but they said it was me typed the middle name to be "Mei Meibo Au", it is just the confirmation email did not show the middle name, it does not make sense to me because I believe a confirmation email is what I have confirmed and everything should be correctly show as I typed, even it is a middle name, it should be showed since the name on the flight ticket is very sensitive.
I called 3 times to cheapoair.ca to correct this error that they have made, however, they refused to do it and asked me to pay $400CAD to cancel the ticket and re-purchase one which is going to be $2500CAD (The one I previously purchased was only $1250CAD), they said they have called the airline (Japan airline) and asked if the name can be changed, but I have also called Japan airline my own to see if I can change the name directly from Japan airline, Japan airline told me that my agent, which is cheapoair,ca have never called them to ask or to have name change request (Japan airline has saved all record if someone have made a call), Japan airline also said, it is the agent, cheapoair.ca to have the name change done, Japan airline does not have access to have information change in the ticket since the ticket is not directly issued from Japan airline. Japan airline have said, if the full name is correct but some words are extra at the end, the name can be changed for sure through the company who issued the flight ticket, but you guys are asking me to pay more which is unnecessary and name change should be done easily.
As I said, the name on the confirmation email that I have received was all correct, I believe cheapoair.ca have added/changed my informations that I have confirmed after I have confirmed the booking, they are refused to have the name changed for me and tried to make me pay more and re-purchase a more expensive flight ticket.
I am still dealing with this issue with cheapoair, hopefully everything works out.
However, I was trying to click into the "print" link from my confirmation email On Nov 9, I found out that the second traveler's name "Li Kawing" changed to be "Li Kawing Mei Meibo Au"(Which is some parts of the first traveler's name), the name does not match the confirmation email that I have received, so I called cheapoair.ca to have the name change, but they said it was me typed the middle name to be "Mei Meibo Au", it is just the confirmation email did not show the middle name, it does not make sense to me because I believe a confirmation email is what I have confirmed and everything should be correctly show as I typed, even it is a middle name, it should be showed since the name on the flight ticket is very sensitive.
I called 3 times to cheapoair.ca to correct this error that they have made, however, they refused to do it and asked me to pay $400CAD to cancel the ticket and re-purchase one which is going to be $2500CAD (The one I previously purchased was only $1250CAD), they said they have called the airline (Japan airline) and asked if the name can be changed, but I have also called Japan airline my own to see if I can change the name directly from Japan airline, Japan airline told me that my agent, which is cheapoair,ca have never called them to ask or to have name change request (Japan airline has saved all record if someone have made a call), Japan airline also said, it is the agent, cheapoair.ca to have the name change done, Japan airline does not have access to have information change in the ticket since the ticket is not directly issued from Japan airline. Japan airline have said, if the full name is correct but some words are extra at the end, the name can be changed for sure through the company who issued the flight ticket, but you guys are asking me to pay more which is unnecessary and name change should be done easily.
As I said, the name on the confirmation email that I have received was all correct, I believe cheapoair.ca have added/changed my informations that I have confirmed after I have confirmed the booking, they are refused to have the name changed for me and tried to make me pay more and re-purchase a more expensive flight ticket.
I am still dealing with this issue with cheapoair, hopefully everything works out.
Comments
Regards,
Cheapoair.ca
Advertise in Aussie dollars
Charge in us dollar30 percent more
Well done
There is no option to pay in Aussie
Good bye 1300 bucks
They did refund me $300 (cancelation fee from Cheapoair), stating the outstanding $600 was up to the airline. In the meanwhile I also decided to contact the airline (Air Canada). They informed me that Air Canada does not charge to make a name correction and CheapoAir handled it wrong. They also had no notes on my file regarding any agents contacting them.
I received a second email from CheapoAir saying they were looking into these fees, giving excuses that they were waiting for the airlines and blaming Hurricane Sandy for refund delays. I decided to check with Air Canada again and they said they were having no such issues, and again that no refund request had been received. Since this was my second time contacting Air Canada, the Air Canada agent also confirmed that what the CheapoAir agent did was wrong and there were no need for any kind of fees or cancelling and rebooking of the ticket in the first place. It was a simple name correction.
I contacted Cheapoair and shared the information Air Canada shared with me. When I asked for proof that the waiver had been submitted to the airline, they responded with "the airlines had declined the refund", and suggested I take care of it myself.
I am not sure if I was being pulled into a scam, as Meibo believes, but I will never buy tickets from this company again nor do advise others to do so.
你怎么可以这样做业务。我姓黄，和我的家人给的名字是馨瑢。它们有什么错。如果你都没有座位，那为什么还要我订位子，应该第一时间通知我。您的客服人员表示，他们将不会发出另一个电子机票通知我，他们改了我的座位。只叫我自己写下来。相反，你们应该赔偿我的损失，在没有事先通知我的情况，改变了我的座位。如果我不打电话给你的服务线，你要等到我要登上飞机，才通知我。
I dont know in what kind of world you are living in. Try to understand it doesnt happen with everybody. I have faced two problems with them. Name change, they were overcharging me just to change the name, while airline does not charge any money to do that. Secondly, for my cancellation of ticket they did not refund any money, however, Airlines charges only $200 for cancellation, which means these are bunch of crooks.
And as the identity issue is concerned to you, why would people reveal their identity. And even if they put their names or booking numbers, are you going to check it?
Thanks
Swapnil
Booking No. 30403172
It was fishi because the agent with heavy accent had static line, and rushed me saying he only had 3 seats left that I should book it now