Ultimate Warranty will not pay claims they scamed me out of almost $2000.

ComplaintsAutomotiveUltimate Warranty

Complaint

0
john
Country: United States
Ultimate Warranty Corporation Scam

Do not buy a After Market Auto Warranty from Ultimate Warranty Corporation.

I purchased a After Market Auto Warranty from Ultimate Warranty Corporation and I have had nothing but problems. Ultimate warranty was supposed to give me an auto warranty with no deductible .This was in my contract, No deductible. They made a mistake on their end as a result they charged me an extra $50 for any claim. They did not honor their contract and continued to charge me a deductible until I threatened lawsuit and contacted the regional sale rep for Ultimate Warranty Corporation.

The second experience I had with them was worse. Ultimate warranty only replaces your parts with parts from a JUNK YARD. They do not use automotive parts form dealers or ever after market retailers. Only Auto Parts form the JUNK YARD. Read the words carefully. Under the parts section of the contract, it reads they will use recycled parts!
It also stats that they use parts that are of equal kind and quality to those used by most automotive repair shops! What repair shop suggests using junk yard parts? My mechanic was outraged.

Filling claims with this company takes days and getting ones Car repaired takes weeks. Their contract implies that you will get a rental if your car is in the shop for more than 8 hours. They will not honor this. They have worded the contract carefully in order to never have to provide you with a rental car. They do this by wording the contract to read the repair hours must add up to be 8 hours. Most repairs do not take this long, but given that it takes Ultimate Warranty Corporation 3 days to approve a claim and another week to ship your auto part from a junk yard you will be out of a car for a week.

If they feel the need they will send out an inspector to second guess your mechanics work. The do this to try and get out of paying any claim.

Their customer car sucks. You sit on hold for hours. If you try to make a complaint they will send you to a manager. One manager just hung upon me! If you get the claims department on the phone do not let them “call you back” they will not!

Over all Ultimate Warranty Corporation is a huge Scam. Do not purchase any of their automotive warranty products. If they offer any other products, Home Warranties, Product Warranties, Road Side Assistance Programs not do business with Ultimate Warranty Company. I filled a complaint with the Better Business Bureau.

Comments

12
  • 0
    Why bother
    What is the point of paying for these extended warranties? They just take your money. You save nothing!!! You were all scammed and deserved it for being so stupid.
  • 0
    Serene
    A lot of the execs have run for the hills since I've heard they're going out of business, but here are some cell phone numbers that might help you get a hold of someone, or at least let you leave really long annoying complaints on their cell phones!!!!!
    Ultimate Warranty President   Edwardo Jordan   440-343-0488
    Senior VP  Eric Doak   440-343-3544
    Chief Operating Officer  Michael Clark  440-343-3318
  • 0
    Wayne
    There needs to be further investigation into this company and their management team. From what I have heard from a dealership is Capital Assurance RRG is actually owned by UWC and that it was created in order for them to be able to sell their contracts in particular states. If you can get copies of their older contracts there was a phone number with a 570 area code,this area code is located in PA, yet Capital Assurance is located in SC. The number then changed to an 843 area code, then to a toll free number. They needed someone that is a licensed insurance agent in the state of SC to run the company for them. There were other compaines that Capital Assurance (UWC in disguise) were writing contracts for and having UWC administer the claims, one of these compaines is/was Warranty America (http://www.warrantyamerica.net/) and if you go to their home page it states the following:

    " Because Capital Assurance Risk Retention Group (CARRG) has asked us and all of their other clients to stop writing new contracts with them, WA has secured a new carrier for our products. We have decided to use an insurance company with substantially greater surplus than CARRG as this will provide greater carrier stability"

    I was also told that UWC was not legal to sell their contracts in particular states, and this is where they have other compaines selling their contracts and they administer the claims. What I suggest is that everyone with complaints should contact the South Carolina Insurance Commission and the Attourney General for the State of South Carolina, since this is where there "insurance" office is located. from what I've beed told it appears that they are doing run-off business. They've appeared to have made several changes to their webiste and no longer show who their management staff-employees are.

    Here are the websites for the South Carolina Department of Insurance and Attourney General of South Carolina.
    https://www.doi.sc.gov/Index.aspx
    http://www.scattorneygeneral.org/

    Also here is an address and phone number for Anthony R. Scatena who was listed on their site as a VP before it was changed.

    Anthony R Scatena Insurance
    (570) 288-6644
    44 Pierce St
    Kingston, PA
  • 0
    Bill
    CARRG has been placed in receivership by the South Carolina Dept of Insurance.  Here is the link to their website with detailed information about this situation.  BTW, I have a contract with Ultimate Warranty here in SC and have an outstanding claim but I am not holding my breath on ever being paid.    My guess is that they will go into liquidation once the audit is complete.

    https://www.doi.sc.gov/Eng/Public/Legal/carrg.aspx
  • 0
    Casey
    Update.  UWC is in receivership.  The state of SC is investigating and auditing UWC.  It could take a minimum of 4 months before anything can be released if anything.  Info:  www.doi.sc.gov
  • 0
    W
    Casey

    Didn't you read the last message to the board??  This has already been posted.

    W
  • 0
    marc
    they are in recievership (bankruptcy as of 4-23-08 in the state of south carolina)  we should all get a class action against the executives as they mishandled the $44million  they had now they have $15,000!  They simply stole the money!!!!!
  • 0
    CLEO FLOWERS
    I JUST WANT TO KNOW HOW I CAN GET MY $1,745.00 BACK FROM NAWS (NATIONAL AUTO WARRANTY SERVICES).  I RECENTLY PUT IN A CLAIM AND FOUND OUT THEY ARE IN BANKRUPTCY PROCEEDINGS.  I WILL FILE WITH THE LOCAL LEGAL FACILITIES.
  • 0
    Randy w
    I also have the same problem   have you had any success with your claim?
  • 0
    BEVERLY  SALIMI
    Well  , I had to paid 3459.00  to fix my car ,  I paid about 3000.00 for the warranty   ,  what should i do now to get my money back ?
12

Post a new comment