Fraud and misrepresentation - Dish network
Complaint
Mo. Ouijdani
Country: United States
I shopped for a dish network package and I purchased a promotion package that was offered through a Dish network authorized dealer. The package was valued at $22.95 a month. The sales person I spoke to (who refused to give me his full name) assured me there were no more charges except for installation fee which I accepted and was billed to my credit card. When I received my first billing, it showed something completely different; A bill for $107 (2 months worth) but even if you add it up it does not make sense. I contacted the billing department of Dish network to get clarification and they explained to me the package was actually $39.95 a month plus several other charges that were never disclosed to me or made aware of. Bottom line is that Dish Network could not explain what happened and want me to go back to the dealer. The dealer wants me to go back to Dish Network and I am in the middle of a shuffle to dispute charges. What to do? Apparently Dish Network has no control over its distribution or authorized dealers and no one is willing to get a supervisor on the line who can resolve the issue. This is a clear case of a fraudulent operation. Anyway, I do not waht to do; please help. by the way the distributor name is called Pronto Dish who does NOT have an e-mail system to register complaints and who gives imaginary addresses to clients to send complaints in writing. In addition, they do not have supervisors to talk to customers...
Comments
Good By Dish
Contact your state Attorney General.
months at a discount if you agree to to commit to 24 or 36 month of service). After you have fulfilled your agreed commitment, then call up and tell them that you want to close your account. IT WON'T HAPPEN. The Dish company issues bonds based on the amount of subscribers it has and if those numbers fall OR even SLOW in growth, the interest rates of the bonds are (for Dish Network) adversely affected. Hence that person that you talk to on the phone will do just about anything to avoid having to write a closed account notice. They will offer to "suspend" your account (some charges will still occur) or if that fails, just try & make you so frustrated that you hang up. Dish Network, putting the scum back in scumbag.
overseas with a lying number with someone you don't know who is Aisan Indian African or Middle Eastern Indian man asked if he was speaking to me I said yes he pretended to be a dish network service person asked if I had cable or satellite I have cable and how many tvs i owned how many are connected asked what I like to watch on tv I said anything misheard me thought I said news and I told him cartoons who doesn't love cartoons he then ask if I have kids who live in the home I said yes anyway they ask for your address city and zip code and then they tell you to stay on the line and redirect your call to a fake dish network sales supervisor from the information they receive I would like a dish network family package I said ok asked for same info address city zip code and the price would be $60 installation fee on top of that I live in a owned condominium and they don't allow satellite we get cable provided by Mediacom that the home association uses I told him that and he asked to find out from the home association and give them a call back and I didn't want tv service from the first place don't even watch tv and happy with cable and internet anyway I told him they would say no anyway and he told me ok you have a nice day and I said you too call ended and I called the official dish network company and reported to them about the scam and also about a fake ad of misrepresentation of dish network you get in email they sent my report to the dish network corporate office so they can get to the bottom on this scam don't know if they will do anything or not but it is the responsible thing too do to report to the official company about scams using their name