TWX AOL Service

ComplaintsInternet Providersunauthourized bank withdrawals

Complaint

0
Laurel
Country: United States
There was an automatic bank withdrawal to this company that I did not authorize. I do not know how they know my banking acct. BUT I want my money reimbursed and this to stop immediately or I will sue this company for theft. I was a member of AOL over a year ago it took me forever to take me off their accts. and stop withdrawals. Now I have to call the bank. This is not right. This is THEFT.

Comments

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  • 0
    tj
    Many people have had problems cancelling AOL accounts.  It is a bit surprising that having successfully cancelled, their charges start again after a year.  

    The New York Attorney General reached a settlement with them:
    http://news.zdnet.com/2100-9588_22-5842727.html

    A number of other state Attorneys General also reached a settlement recently with them:
    www.michigan.gov/documents/ag/AOL_Settlement_ ... 07_202094_7.pdf



    Dispute the unauthorized charge thru your bank, in writing, within 60 days of the date of the bank statement showing the charge.  Also, contact your state Attorney General, or one in one of the states that reached a settlement with AOL, to find out if there is a specific point of contact that AOL is required to provide to resolve unauthorized charges for cancelled accounts.

    When you were an AOL member, did you pay them thru charges to your bank account to which this charge was made, or by some other means such as another account or a credit card?  

    If this is the same account that you once used for their payments when you were a member, you may need to close this account to prevent future unauthorized charges.
  • 0
    dwain a. smith
    what can i do to have this stop? i have not auth. these withdraws.
  • 0
    tj
    If you never had an AOL account and never authorized their charges, dispute unauthorized charges through your bank (under Reg. E) or CC company (under FCBA) in writing.  Make sure they get your dispute within 60 days of the date on the statement showing the unauthorized charges.  Send it certified, return receipt requested for proof of timely receipt.

    Also notify them immediately by phone, close that account, and get a new account number, to prevent further unauthorized charges.  If requested, send them a fraud affidavit.

    You might also notify AOL that they have been making unauthorized charges to your account, that you have filed a fraud dispute thru your bank or CC company, and that they must cease and desist.

    Send it certified, return receipt requested:

    AOL
    Legal Department
    22000 AOL Way
    Dulles, VA, 20166

    Keep copies of everything you send, including "green cards", as AOL has a reputation both for resuming charging after termination, and sending alleged "accounts" to collections even when they should have been terminated earlier with no balance due.  You may have to obtain help from your state AG, and your documentation should assist you in getting the matter resolved.
  • 0
    John
    I had this happen to me this morning /428/08. I have never had an AOL account. I did notice a TWX AOL Service authorization for a dollar on my account this morning. I contacted my bank and notified them immediately but there is nothing they can do as it is only a 1 dollar hold and cannot dispute until the charge goes thru. What I do not understand I have had Cox internet broadband for the last 11 years and when I spoke with the rep at AOL he checked my card and states no account associated with it. I do not know how they were able to obtain my bank card info to begin with. Why should I have to change or close my account because you have obtain my bank information illegally? It makes no sense. If I am charge I will see a lawyer.
  • 0
    aaron
    I just found that aol has been taking money out of 2 of my accounts for over 3 years.Over 1500 bucks gone and I have never had an aol account of any kind.
  • 0
    Debbie from Texas
    I cancelled AOL over one year ago & they are suddenly taking monthly auto withdrawal from my bank account again! I called the bank 2 months ago, but they continue to do it. I notified AOL with no action on their part, so how do I stop the debit? should I close my account?
  • 0
    Brad from KY    OCT.20 2008
    I am having a problem with TWX AOL services taking unauthorized  monthly withdrawals from my credit card. I don't have an account with them or even phone service for a hook up with AOL. Nor will I ever want one if they find it so easy to steal from me.
  • 0
    Wayne Bakker
    I have been haveing a problem now for 2 years trying to get this to stop. TWX AOL keeps takeing monthly unathorized withdrawls from my bank account.I have not been a customer of AOL for more than 10 years. How do I get them to stop and I fear that they have been doing this for the past 10 years.
  • 0
    John J Pratt
    I was charged a $25.00 fee that i didnt make.
    Knowing that the card was almost to the limit,That was another $30.00.
    Soim gettin ripped off twice--$55.00
  • 0
    John J Pratt
    I was charged a $25.00 fee that i didnt make.
    Knowing that the card was almost to the limit,That was another $30.00.
    Soim gettin ripped off twice--$55.00
  • 0
    rick from minnesota
    this is flat out robbery some big wig that authorized this sneaky theft scam should be prosecuted and serv time in prison, because its 100% theft, and if any person or persons did this you could bet them or they would be prosecuted to the fullest and found guilty and thrown in jail or prision. so why isnt someone from aol serving time and fined and or have aol service banned from the net forever or a long period of time. they are crooks.
  • 0
    Fm
    I am in a state of shock, AOL service has charge me for a year of their service and I didn't autorized them to do so. I called them and a man name Alvaro told me that they charge when it is due. I don,t remember autorizing this and I told him that I was canceling the account because I wasn't going to use AOL anymore. So he told me that he could cancel it but he couldn't reembbolse the money That they wouldn't charge me for 11 months, Could you beleave this, I would cancel my account and no money back. Any one can help me
  • 0
    ettm
    TWX AOL Services has been taking $11.99 out of my bank for several months. I do not know what it is for and did not autorize this.
  • 0
    SLFJM
    Does anyone have a phone number to contact these people?
  • 0
    John FL
    Had similar problem; but it occurred within 1 day of 3 other fraudulent charges to 3 other companies.  I think my debit card account number was stolen by a clerk at either a movie theater or a restaurant.  Problem is caused by persons stealing credit card and using it to pay for their AOL account?   Maybe.
  • 0
    tee
    i for got my password
  • 0
    AH
    I was also fraudulently charged by AOL for many months.  I called the number on my credit card bill (800.827.6364).  It's difficult to get a live person on the phone but after a couple of frustrating phone calls I was able to reach a consultant.  I was asked four times if I was sure these charges were not due to someone else breaking into my account.  I assured him that it was AOL's error and I cited the many, many complaints I found online.  

    The consultant at AOL told me that they will close the fraudulent account within 24 hours.  They are mailing me an affidavit and a refund request.  I must sign the affidavit and return it along with the refund request and a billing statement within 30 days.  The request will then be reviewed and supposedly a credit will be issued at that time.  Only time will tell.
  • 0
    MJ
    AH---I was told the same thing this morning.  When I asked to know the name on the account, I was refused.  I was told that there is a name associated with the account, but I am not privy to know that name is until the affidavit is sent.  After questioned about how accounts are set up, Stephanie, at AOL, explained that they require a name and billing information.  I tried to reason with her by explaining that common sense would dictate that if they have my card number I should be privy to the rest of the information.  If they refused to provide that information then AOL is nothing more than a common thief.  

    Poor girl was young and I didn't make her day.
    By the way, I've never had an account with AOL.
  • 0
    Ellen G
    I have not even figured out yet how long they have been burning me. I have had never had a direct debit AOL account.  I noticed the charges in May, but so far have been able to trace back at least to January '09. My bank blocked any further withdrawals and recovered $33 which they are now sending me to collection for. I'm in IL and am contacting atty gen and BBB about this as well as the fraud dept of my bank.  They told me I've had an account with them for seven years! LIARS!
  • 0
    Sonia F. Gonzalez
    Don't have service with aol, before 3 years, Twx*aol has been taking $ 16.99 out of my Bank, I do not Know for what.
    I do not know a phone number to contact these people for resolve the problem.
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