Rogers duplicitous customer service
Complaint
Mavis
Country: United States
About three months ago, I called Rogers customer service to cancel my cellular services. I was transfered to the customer relations department where I was offered as incentive to stay with Rogers three months unlimited calling. They didn't mention anything else besides that. Sounded good so I went for it. Little did I know that Rogers had cunningly signed me up on a three year contract!!!!!
You can't imagine how enraged I was when I found out. The conniving, scheming and duplicitousness of it all just convinced me I had to get out....I was done with Rogers and no amount of incentives was going to change my mind. I was in for a mega-ton shock when I called to cancel my services. Apparently I would have to pay 400 dollars to cancel...and you know why....because I was on that three year contract.
Let me clarify a few things. About a year and a half ago, I bought my nokia 6682 smartphone full price on no contract. I payed my bills faithfully every single month. I was a free woman, with no contracts. So why in the world would I want to shackle myself to Rogers on a three year contract!!!! Why didn't customer relations mention that the three months unlimited calling entailled a three year contract? Do you see the utter deceptiveness of this all?
About three days ago I called Rogers to sort this all out and thankfully my calling plan was reverted back to what it used to be. But to be honest with you, I'm so angry and tired, that as soon as my account is officially back to a month to month plan, I'm going to get the hell out of Rogers.
Rogers needs to change their policies. Become transparent will all their customers.
You can't imagine how enraged I was when I found out. The conniving, scheming and duplicitousness of it all just convinced me I had to get out....I was done with Rogers and no amount of incentives was going to change my mind. I was in for a mega-ton shock when I called to cancel my services. Apparently I would have to pay 400 dollars to cancel...and you know why....because I was on that three year contract.
Let me clarify a few things. About a year and a half ago, I bought my nokia 6682 smartphone full price on no contract. I payed my bills faithfully every single month. I was a free woman, with no contracts. So why in the world would I want to shackle myself to Rogers on a three year contract!!!! Why didn't customer relations mention that the three months unlimited calling entailled a three year contract? Do you see the utter deceptiveness of this all?
About three days ago I called Rogers to sort this all out and thankfully my calling plan was reverted back to what it used to be. But to be honest with you, I'm so angry and tired, that as soon as my account is officially back to a month to month plan, I'm going to get the hell out of Rogers.
Rogers needs to change their policies. Become transparent will all their customers.
Comments
After waiting out the end of my stupid contract, which screwed me again and again with substandard service, and insane fees, they tacked on a fee for cancelling my wireless account even though my contract was finished. Then, when I tried to deal with it online, of couse, no information on my account is available - for 4 months!!! I HATE ROGERS! Now, $350 in inexplicable bills later, I want to burn their effing corporation down. Who's with me?!
Every time I negotiate a deal with Rogers, they say they will give it too me and then don't. ALLWAYS get the name and employee number of the people you speak to. For example I was offered more minutes on my phone for a 10$ price and then 2 months later my bill shows I didn't get it and the [***] on the phone says that oops they can't do that.
I HATE ROGERS
70$ now its 85$/month and it says on the title 70$/month plan
I've also had the same problems u had.. On my "My10" plan i called someone on the list for over 300mins and they billed me like 10$ extra for it!
They're snakes watch out!
I will not pay the $300.00 and I would advise any Rogers customer who has the MY5/MY10 to seriously consider the ramifications of such plan.
Thanks for the venting.. Daryl Keating.