Rogers duplicitous customer service
Complaint
Mavis
Country: United States
About three months ago, I called Rogers customer service to cancel my cellular services. I was transfered to the customer relations department where I was offered as incentive to stay with Rogers three months unlimited calling. They didn't mention anything else besides that. Sounded good so I went for it. Little did I know that Rogers had cunningly signed me up on a three year contract!!!!!
You can't imagine how enraged I was when I found out. The conniving, scheming and duplicitousness of it all just convinced me I had to get out....I was done with Rogers and no amount of incentives was going to change my mind. I was in for a mega-ton shock when I called to cancel my services. Apparently I would have to pay 400 dollars to cancel...and you know why....because I was on that three year contract.
Let me clarify a few things. About a year and a half ago, I bought my nokia 6682 smartphone full price on no contract. I payed my bills faithfully every single month. I was a free woman, with no contracts. So why in the world would I want to shackle myself to Rogers on a three year contract!!!! Why didn't customer relations mention that the three months unlimited calling entailled a three year contract? Do you see the utter deceptiveness of this all?
About three days ago I called Rogers to sort this all out and thankfully my calling plan was reverted back to what it used to be. But to be honest with you, I'm so angry and tired, that as soon as my account is officially back to a month to month plan, I'm going to get the hell out of Rogers.
Rogers needs to change their policies. Become transparent will all their customers.
You can't imagine how enraged I was when I found out. The conniving, scheming and duplicitousness of it all just convinced me I had to get out....I was done with Rogers and no amount of incentives was going to change my mind. I was in for a mega-ton shock when I called to cancel my services. Apparently I would have to pay 400 dollars to cancel...and you know why....because I was on that three year contract.
Let me clarify a few things. About a year and a half ago, I bought my nokia 6682 smartphone full price on no contract. I payed my bills faithfully every single month. I was a free woman, with no contracts. So why in the world would I want to shackle myself to Rogers on a three year contract!!!! Why didn't customer relations mention that the three months unlimited calling entailled a three year contract? Do you see the utter deceptiveness of this all?
About three days ago I called Rogers to sort this all out and thankfully my calling plan was reverted back to what it used to be. But to be honest with you, I'm so angry and tired, that as soon as my account is officially back to a month to month plan, I'm going to get the hell out of Rogers.
Rogers needs to change their policies. Become transparent will all their customers.
Comments
thanks
As a consumer we should take a action to this Rogers or switched all to different company or perhaps to prove it that we are not locked out our freedom of consumer rights them.
I hope the big man Mr. Ted Rogers will find out the truth and resolve this problem.
I should have cancelled the stolen one then but figured I'd get a used one but never did. I'm going to call rogers and pay the $200 cancellation for the stolen but ask them to reverse any charges between when I reported it to them and now. Who know's? Maybe I'll come out ahead.
As for the other one, my wife can keep using it for now. The plan's only $20/month. Although they'll probably jack that up too once I cancel the other one.
Seems like a lose lose situation with Rogers.
Rogers Sucks
I am going through the exact same thing...contract was up in June 2008 and they will not let me cancel. They say my ex has to call even though my name is also on the account and he told them I have full access to the account...apparantly to Rogers that just means I can order extras and change phone numbers (anything that is more money in there pocket) but I cannot cancel. I am going to try again today and threaten them that I will be contacting a lawyer and ask to speak to a manager and if that does not work I will be taking them to court. Last time I tried cancelling they also said I have to give them 30 days notice...funny how they can mail you a phone and it is there the next day but when you want to cancel something it takes them a month (or more cause by the sound of it they just dont do it). I know the 30 days thing will never stand up in court because they never pointed that part of the contract out to me and never mentioned it. (I am currently going through to become a law clerk and just learned all about contract law which I found very interesting because of Rogers). And not to mention also once I called to change my phone number because I moved and they renewed me on a 3 year term...I really gave it to the first girl I called and she said I still had 3 years left on my contract when it was due to be up...I asked her why and she said on whatever day it was I called to change the phone number and that renewed my contract...I told her I did not agree to that and there was never a mention of that and she took the extra 3 years off and put back my original contract end date.