asked for a refund & was refused. Said I was to late to get a refund. I called wiothin 10 days of them taking $198.00 out of my checking account

ComplaintsUnsolicited Phone CallsETT*ETOUR&TRAVEL P

Complaint

0
Cora Fitinger
Country: United States
I live on S.S. and since I am not planing to go to Orlando Or Datona, I would like my money back. I am 73 yrs old and feel like I was pressured into excepting the so called deal. This is a faugulent company, & I do hope I can get my money back. When I asked for a refund I was refused. Said I was to late to get a refund. I called within 10 days of them taking $198.00 out of my checking account.

Comments

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  • 0
    tj
    | 1 reply
    Contact your local District Attorney.
    • 0
      Roberta Rodriguez replies to tj
      I am adding my name to the other complaints against e-tour and travel.They confirmed reservations I made and when I called the resort to confirm them they advised me that I DO NOT have a reservation. This was made way in advance the reservation is not until June 21st 2013. We all planned our family reunion and now they don't want to refund my original $149.00 The will return my upgrade which my credit card would do also. They tell me I can still use those dollars for a different vacation not hearing ,I do not want to do business with a company that has mislead us up to now.I now see that there are other complaints against this company.Can you help me? 954-761-3563 Roberta
  • 0
    tj
    BBB report:
    http://www.orlando.bbb.org/newsearch2.asp?ComID=07330022003661

    E Tour & Travel
    3626 Quadrangle Blvd. Ste 400
    Orlando, FL 32817
    Orange County


    BBB File Opened  November 12, 2002

    Principal Contact  Mr. Lance Croft    (VP/COO)  
    Complaint Contact  Mr. Lance Croft    (VP/COO)  


    BBB Member  This company is not a member
    Type of Business  Vacation Time Share
    Travel Agencies & Bureaus
    Travel Agent Mills
    Vacation Certificates & Vouchers


    The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.  


    Nature of Business
    According to information supplied to the Bureau, this company offers consumers a "promo" vacation consisting of in part, 3 nights in Orlando, 3 nights in Greater Daytona, 3 nights in Key West a one-week rental car from Enterprise and 2 admissions to either Universal Studios, Sea World or Busch Gardens. Consumers must attend a timeshare presentation in each city. The cost of the vacation is $398.00 for a party of 4 persons. This does not include airfare to and from each destination, taxes and gratituties and all other normal costs associates with a vacation. Consumers have 12 months in which to use the certificate and both the husband and wife must attend all presentations in order to receive the hotel vouchers.  
    Customer Experience
    According to the Bureau file, this company has an unsatisfactory business record, specifically, a pattern of consumer complaints relating to misrepresentation or misunderstanding of the offer, high pressure sales, as well as other areas of concern. While the company responds to most complaints and either resolves or offer an explanation of their policy, some complaints remain unanswered in the file.  

    Customer Complaint Data
    The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB.? The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them.? The BBB generally does not pass judgement on the validity of complaints filed.
    Number of complaints processed by the BBB over the last 36 months: 302
    Number of complaints processed by the BBB in the last 12 months: 128
    Complaints Concerned:
       Selling Practices  (93 complaints)
     65 Resolved
     1 Unresolved
     22 Company made every reasonable effort to resolve
     5 Company did not respond

       Advertising Issues  (21 complaints)
     11 Resolved
     8 Company made every reasonable effort to resolve
     2 Company did not respond

       Service Issues  (22 complaints)
     12 Resolved
     1 Unresolved
     8 Company made every reasonable effort to resolve
     1 Company did not respond

       Credit or Billing Disputes  (25 complaints)
     19 Resolved
     1 Unresolved
     4 Company made every reasonable effort to resolve
     1 Company did not respond

       Delivery Issues  (10 complaints)
     4 Resolved
     1 Unresolved
     5 Company made every reasonable effort to resolve

       Refund Practices  (112 complaints)
     93 Resolved
     2 Unresolved
     16 Company made every reasonable effort to resolve
     1 Company did not respond

       Product Quality  (2 complaints)
     1 Resolved
     1 Company made every reasonable effort to resolve

       Contract Disputes  (8 complaints)
     5 Resolved
     3 Company made every reasonable effort to resolve

       Guarantee or Warranty Issues  (4 complaints)
     3 Resolved
     1 Company made every reasonable effort to resolve

       Repair Issues  (1 complaints)
     1 Resolved


    Additional File Information
    Consumers should be aware that the company?s 15 day cancellation policy starts on the day they agree to accept the offer. As stated above, consumers must submit to a timeshare presentation in all the locations they visit in order to qualify for the free hotel and attraction tickets. A husband and wife must both attend the presentation. A company will only honor what?s in their written documents and not verbal promises of the salesperson.  

    Licensing Information
    This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

    Company Management
    This company is owned and controlled by the Kosmas Group and Cape Canaveral Tour & Travel. The Bureau has known both companies from similar operations that have been the subject of consumer complaints.  

    Additional Information

    This Business Operates under the Names  E Tour & Travel
    E Tour and Travel
    ETour
    Etour and Travel
    ETourandTravel

    Addresses  3626 Quadrangle Blvd., Corporate Park, Suite 400, Orlando, FL 32817  
    3626 Quadrangle Blvd. Ste 400, Orlando, FL 32817, Orange County  
    3626 Quadrangle Blvd, Corporate Park Suite 400, Orlando, FL 32817  


    Phones  (407) 658-2145
    (407) 658-8285
    (800) 339-5120
    (800) 339-5120
    (800) 339-5120
    (407) 515-2400
    (407) 515-2400
    "
  • 0
    tj
    Also contact the Florida Attorney General.
  • 0
    John &Nita Ladd
    We purchased a package of 4 days ,didn't recieve anything in the mail
     which they said they sent,had to call to find out where
      the package is , they said they'd send another,didn't see anything
     I called to get a refund, I was told no-way,15 days was the cut off for refunds,How could I decide to cancel if I never saw it, I wish there
     was something I could do to get my $99 back,  the reprisenitive
     wasn't clear on extra taxes.
    If it's necessary , I will contact my attorney to get my Money refunded !
     I expect to hear from you soon regarding this matter..
      John & Nita Ladd
  • 0
    John & Nita Ladd
    We purchased a $99 dollar package of 4 nights from E TOUR&Travel
     and didn't recieve anything in the mail, I asked for a refund
     and was told no-way, that the 15 day refund was past the aloted time
     I also wasn't told about taxes add on's, I called to find out where my
    Info was ,they said it would be sent, NOPE ! never came I called today
     I was told no way I would get the  $99 refund I was stuck ,
     It't ashame this company is allowed to do buissness
    please give me some advise,on getting some satisfaction on this matter
      Thank You

       John & Nita Ladd
  • 0
    Kristy
    Dear John and Nita,

    My suggestion is to call your Credit Card Company.  Also, I remember, that when I talked to them, they told me that they send a copy of the recorded conversation to CC company.

    Kristy
  • 0
    Zeza
    | 1 reply
    The company called me today and asked for all the same information (visa number, address, phone number ect...). They were very pushy and wouldnt even let me speak. I told them to call me back and they did, but i never answered. Good thing i looked all this up before I went ahead and did everything. They were charging me $498 American, I live in Canada. I hope people look this company up before doing anything. The girl Destiny that I talked with kept asking me my VISA number and I kept telling her I dont have any of my info. on me that I was driving, but she kept on asking me. VERY VERY Pushy sales people.
    • 0
      Sea replies to Zeza
      hi
      same happened to me yesterday they called and they said they will charge 198 but they charged me 589 and second 259 now when i called E travel and tour they said they just charged me for 198 us dollars . now i don't know what should i do i called my bank and they said we will dispute charge and i m not sure i will get my money back or not they are fraud and they took money from card . and they also did same with  me kept asking me give us your number give us your number. Zeza did they charge you or did you got refund.
  • 0
    Brandle
    This company keeps calling several times a day and at night. We have requested they stop calling but now they are calling and just holding the line open! How do you get this stopped? Any suggestions"
  • 0
    tmckinney
    I went to my vacation that I bought thru etour and have another to take soon. The first one was wonderful, I hope the second is as great. They are very pushy and my husband put them in their place. Any problems that I had was quickly resolved and I even purchased more vacations from the timeshare that we visited. The timeshare place that I visited said that we were the first people that had everything go right. The reason they are so pushy is because they get $300-$500 for each person that shows up. They acually own timesshares so you pay them plus they pay them. I would suggest to try your best to take the vacations or they told me I could transfer them to someone else for $25.00. If they keep calling you block their number from your phone, or thru your local telephone company by saying they are harrassing you. I hope you all can resolve your issues.
  • 0
    KAREN COOPER
    I booked a vacation to Orlando via E Tour and Travel and as part of the
    package I requested that we pick up our rental car in Ft. Walton Bch. Fl.
    Because we would be visiting family there and we also asked for an upgrade
    from economy class to an SUV or minivan. We were charged extra for the up-
    grade. When we arrived at Ft. Walton Bch and contacted Enterprise and E Tour and Travel, we were informed that E Tour and Travel did not have a
    contract with Ft. Walton Bch Enterprise. No one had told us this previous-
    ly and we ended up very inconvenienced because of this experience. Please
    refund our upgrade price as soon as possible. Our Enterprise confirmation
    number was 51P7VM. Our vacation was from 7/5/09 to 7/9/09. Please contact
    me as soon as possible about when I can expect my refund. Thank you, Karen
    Cooper zip code 77505.
  • 0
    Lynn from PA
    Got a call from Wm McRae from Etour & Travel.com.  He was a real jerk. When my husband told him he wanted to discuss this with me, he called him all kind of names.  Said if a squirrel would go up his pants the squirrel won't have anything to bite!  He called him a "[***]" and said when his wife walks in does he grab his balls to protect them. This is a businessman. This company should be shut down.  Don't do business with them. Of course my husband was smart enough not to give him any info and he kept insisting on a credit card number.  If you get a call from this company.... hung up.
  • 0
    jane
    | 1 reply
    had a phone call from the said company who said i won a holiday for 4 people to orlando, i said was not interested as we did not have passports and have family of 6 not 4, she told me to leave one child at home, as if. have since found out they tried to take from bank account credit card, fortunetly they stopped the transaction i never agreed too, they already had the last four digits of both of my credit cards. they have forced a transaction through my other credit card which went through which i have since found out and reported it as fraud. i would never ever give details of my bank details over the phone to anyone. this company needs to be closed down after special investigations for all the other fraudulant transactions that they do. fortuneate both my cards are fraud protected. hope this never happens to anyone else.
    • 0
      Sea replies to jane
      jane can you please tell me did you got your money back ? actually this happened to me they cut 900 from my card and  i m not sure i will get my money or not please suggest me what should i do
  • 0
    joanne
    They called me asking for the girl who used to have my phone number, said she won a contest and since it was my number now that i qualify for the prize. They were very pushy, i denied it a few times  but he kept on going with the offer of 2 2night stays in FL over a period of 2 years with a rental for only $99. I dont even know how i actually agreed to  give them my card number (even if it was to an account i never use)because im very cautious when it comes to my credit information. By the end of the conversation i ended up saying that i didnt have the money in the account that i didnt want the offer. For the next following three weeks i made sure that the money they wanted was not in the account so they couldnt take it. I thought i was in the clear when i check my account 4 weeks later  and in my account hold they took double the amount even said, and i can not stop the payment or dispute the charges until they process!
  • 0
    karen washburn
    I recieved my bank statement today. Ett-Tour travel pulled $1,500 dollars from my checking account 10/27/009. I was told by the sales person that I could cancell this trip in the next 15 days if I changed my mind trip or the dates.He gave me his phone number and said he was sending me a pdg in the mail so I could deciced if i wanted the pdgs. He said I would be staying at animal kindom and yes their was room for a family of 6 to a nice suite and only one person from the 5 pdgs needed to attend a 90 minute time share meeting.I told him i needed to check with the other families before I could do anything.When I called him back the next day the number is not his number.
  • 0
    Justin
    This company is horrible. They took me for the initial $98 before I saw all the reviews... Ok, lesson learned, I lost $98. Told them that, they agreed and said they'd never call me again. Not the end of the story. That was a year and a half ago. They still call me even after repeatedly assuring me that they would stop and I am on their do-not-call list. Even after repeated complaints to government entities, I still get calls. Read all the reviews you can find before doing business with this company. And beware of positive reviews... several other web sites state that positive reviews can be traced to an IP address originating with the company itself.
  • 0
    Carolyn
    My 86 year old mother received a bill from this fraudulent company today.  When I called to cancel and ask for a refund they told me it was past 15 days and therefore there was nothing they could do.  My mother has been diagnosed with Alzheimer's and does not remember this transaction, let alone tell me about it within their 15 day time frame.  I plan on contacting her credit card company, Florida's BBB and attorney general, as well as the government agency that oversees elder abuse.  If anyone knows how to make these complaints more public please use your expertise.
  • 0
    Ana-Maria
    They did the same thing to me and i live in Canada. I gave them my Visa numebr, dont ask me why, but i did not authorize them to take anything from it.I sayd to cancell everythind and the woman was screaming at me and  charged 499 us. This is a fraud and my visa company doesn't want to do anything.
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