non response to requests for refund on faulty items

ComplaintsOnline StoresEbellking.com

Complaint

0
j watts
Country: United Kingdom
I  bought 2 android tablets as christmas presents.  One stopped working after 2 weeks and the other after 3 weeks.   I notified Ebellking via email and they said return items to China at my cost.  I read their returns policy because I wasn't happy to spend any more money with them.  The returns policy mentioned that repairs should be paid for by me, plus the cost to ship back to UK.  The policy also said that they only refund on goods that are resaleable.  This opened up a few questions and concerns which I emailed to them 3 times and they just didn't respond.  They don't answer the phone number in Surrey which I think has now been removed and I have wasted 140 pounds on rubbish that's fit for the bin.     My advice would be DON'T BUY FROM THIS COMPANY.

Comments

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  • 0
    john
    i have the same trouble think this is a crap company
  • 0
    Cameo
    | 1 reply
    And I received a perfectly good Android 4.0 ICS tablet, which they sent using DHL Express service at no extra cost. I've been using it for a month now and it's still working properly. I have also received timely response to my questions being sent by email.

    Just sharing my experience for the balance ...
    • 0
      Ripped off by Ebelking replies to Cameo
      Really???????????????????????
      You must work for them.
  • 0
    Dave
    i bought a Android Tablet on 18th Dec 2011, I received item a few days later broken. I sent the item back to them in china as they requested. I have not received a replacement, Refund, Email not a single thing.

    They have stole my money and in the process ruined a Christmas present.
  • 0
    Richard Allen
    | 3 replies
    I bought a Zenithink C91 upgrade tablet form them which worked for one hour. I have rejected the goods since after doing a bit a research on the internet it clearly isn't fit for purpose. They expect me to pay postage costs to return a faulty product! There is no phone number for them and although they have replied to my Paypal dispute it is far from an easy way to resolve a complaint since they just dismiss it out of hand. I will be contacting trading standards in 7 days if I have not had the machine collected and received a full refund. I won't buy from Ebellking again.
    • 0
      Lola replies to Richard Allen
      Do not buy anything from these people.I bought 7 flytouch 8 superpads after reading brilliant comments pity I didn't see this site! I have 7 grandchildren and thought this would make a wonderful gift for them all as  the cost was very reasonable.6 worked,the other is rubbish not working at all.They say return to have mended at my postage expense.I don't want it repaired or a new one after reading the same problem many times.The guarantee is useless if you have to pay postage,as it is so expensive to return.Also 3 of the keyboards were perfect the othe 4 were completely different and do not fit or hold safely.  I guess it's pot luck which model you get .wont be caught again going to buy locally in future .
    • 0
      Lola replies to Richard Allen
      Do not buy anything from these people.I bought 7 flytouch 8 superpads after reading brilliant comments pity I didn't see this site! I have 7 grandchildren and thought this would make a wonderful gift for them all as  the cost was very reasonable.6 worked,the other is rubbish not working at all.They say return to have mended at my postage expense.I don't want it repaired or a new one after reading the same problem many times.The guarantee is useless if you have to pay postage,as it is so expensive to return.Also 3 of the keyboards were perfect the othe 4 were completely different and do not fit or hold safely.  I guess it's pot luck which model you get .wont be caught again going to buy locally in future .
    • 0
      Lola replies to Richard Allen
      Do not buy anything from these people.I bought 7 flytouch 8 superpads after reading brilliant comments pity I didn't see this site! I have 7 grandchildren and thought this would make a wonderful gift for them all as  the cost was very reasonable.6 worked,the other is rubbish not working at all.They say return to have mended at my postage expense.I don't want it repaired or a new one after reading the same problem many times.The guarantee is useless if you have to pay postage,as it is so expensive to return.Also 3 of the keyboards were perfect the othe 4 were completely different and do not fit or hold safely.  I guess it's pot luck which model you get .wont be caught again going to buy locally in future .
  • 0
    luke
    The EXACT same thing happened to me as Dave above.
    i ordered a Tablet from them - it was delivered 3 weeks later but the unit couldn't charge at all (it also looked like the one they had given me first belonged to someone else [had a few documents bearing someone else's name}) promptly returned the unit and have waited 3 months. i spoke to the post office in my home town and they assured me the package arrived at its destination 2 and a half months ago. the complaints department for ebellking has subsequently stopped replying to my mails since i notified them of this.
    DO NOT BUY FROM EBELLKING!
  • 0
    Steve - Glasgow
    | 1 reply
    I HAVE ALSO HAD NO RESPONSE TO COMPLAINTS ABOUT A FAULTY TABLET.  IT HAS STOPPED CHARGING AND I HAVE EMAILED THEM 6 TIMES WITHOUT THEM REPLYING.  DON'T WASTE YOUR MONEY WITH THESE CON-MEN. TRIED A DISPUTE THROUGH PAY PAL BUT THEY WONT HELP IF OVER 45 DAYS SINCE PURCHASE. TYPICAL TABLET IS 7 WEEKS OLD.  ********AVOID AT ALL COSTS********
    • 0
      david replies to Steve - Glasgow
      I have the same problem with this company and found that their cpmpany in surrey is a mailbox add and the phone num for mr x zhang is 01784390387. I have contacted traiding standards. He also trades as huge deal ltd. The add for them is 406 montrose av slough traiding estate slough sl1 4tj
  • 0
    Alex
    | 2 replies
    I ordered a natpc M009S tablet from them, it arrived late and the tablet itself was full of flaws, crashing, and jumpiness. As i was within the 7 days of recieving it I asked for a refund , I have since sent 6 more emails to find out the address to return it to but they won't disclose it to me.
    I Am REALLY ANNOYED as they won't give me an address and the tablet was awful
    • 0
      Gary replies to Alex
      | 1 reply
      Just came across this info that might help.
      UK Office

      Phone: +44 2920471060 (Cardiff)
      Email: ebellking@gmail.com

      Our office hours: 8:30am-6:30pm (London Time) - Monday to Friday
      • 0
        david replies to Gary
        The phone number you have given does not exsit
  • 0
    Lou
    Same as above.... Tablet stopped working after 2 weeks and a wast of time trying to communicate with ebellking.......do NOT buy from this company!!!! Only wish that I had found theses reviews before I bought mine.  :(
  • 0
    norton ninja
    | 1 reply
    Bought tablet from these people about 2 month ago. it stopped working after 1 week. sent 36 emails since then, sent tablet back at my expence (£10) and only received refund  last week.
    They are terrible communicators and never answer your questions.
    Not convinced tablets are genuine, maybe some sort of copies. I could not find barcode of my unit on Zenithinks web site.

    Suggest you buy from reputable company
    • 0
      Lola replies to norton ninja
      Which company did you use. To send back to china.can anyone else also recommend a cheap way to post as I will not post mine if I have to pay a lot as it isn't worth it?
  • 0
    terry cooke
    I bought a Tablet from them recently. It arrived completely damaged. I contacted them and was advised to contact DHL myself to get certificate. DHL said they could only deal with the sender. 16 emails later I started a claim via PatPal (what a waste of time) they want me to send the product back at my expense. Looks like all of you above I have wasted my money. I wish there was a way we could ensure everyone buying from these people were first ablyto see their service levels. It hopefully would put them out of business!!!

    Never buy from these people.
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