non response to requests for refund on faulty items

ComplaintsOnline StoresEbellking.com

Complaint

0
j watts
Country: United Kingdom
I  bought 2 android tablets as christmas presents.  One stopped working after 2 weeks and the other after 3 weeks.   I notified Ebellking via email and they said return items to China at my cost.  I read their returns policy because I wasn't happy to spend any more money with them.  The returns policy mentioned that repairs should be paid for by me, plus the cost to ship back to UK.  The policy also said that they only refund on goods that are resaleable.  This opened up a few questions and concerns which I emailed to them 3 times and they just didn't respond.  They don't answer the phone number in Surrey which I think has now been removed and I have wasted 140 pounds on rubbish that's fit for the bin.     My advice would be DON'T BUY FROM THIS COMPANY.

Comments

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  • 0
    kim
    does anyone know where i return my tablet too. I wish i had read all the above before i ordered this tablet. I have just received it and it is not what i ordered
  • 0
    helen 1264
    I bought a tablet from this company a few months ago and returned it as it was not working properly. I have had several emails from them, very polite and responsive, but I had to pay tot return the tablet and I am now waiting for them to send me a new one.
    I have heard nothing since I returned the tablet and all I get is that it is waiting repair. I have complained about this as the tablet was faulty when I recieved it, I also pointed out to them about non compliance with the trading standards and have threatened to report them. They don't seem to care one bit. I am out of pocket by a considerable amount (inc. P&P) and still need to find something else as this was meant as an 18th Birthday present for my son.
    I feel really frustrated that I have become a victim of one of these rougue trading companies and would strongly advise anyone to avoid buying anything from them EVER.
  • 0
    cc
    just purchased 2 tablets from these idiots been trying to cancel the order and all I am getting is we are dealing with your request ,cathy,seriously £107 out of pocket bcuase of these [***] really pissed off, kids will be the ones who miss out bcause of these scamming idiots
  • 0
    worried
    I wish i had seen this before purchasing! having the same crashing problems! and they are wanting me to pay for the return
    it was not stated that the product came from direct from cheina either. Feel worried that i have lost my money!
  • 0
    he will pay
    | 1 reply
    I am going to find Mr ZHang, cut his balls off and feed them to him............
    • 0
      Lolawebb replies to he will pay
      When u find him let me know I will be happy to join u! When I first wrote on this forum I had one faulty tablet,now all 7 packed up! So much for wonderful Xmas gifts for grandkids.will keep trying to find a way to stop them trading to England.dont  .expect to get same answers no help from us!
  • 0
    julie dobson
    I bought Ployer Momo8 for my son for xmas. It worked for 4 days!! I have been emailing them to return it now for 7 days and after 18 emails to Ebellking all I get in replies is to try various different ways to make it work. I have tried everything it just will not turn on or work. What don't they understand. I too have been given an address in China to return a faulty product at my own expense and to also pay for a repair or exchange. I have now opened a dispute with Paypal, but so far Ebellking have not replied. DO NOT USE EBELLKING EVER FOR ANYTHING!!!. They should be charged with fraud.
  • 0
    SuperMum
    DO NOT BUY FROM EBELLKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    I bought two Flytouch 8 Android Tablets at the end of November 2012, one for me and one for my 78 year old mother. First of all I was very annoyed when DHL charged me over £8 to deliver the items as Ebellking state "free delivery" on their website. Alarm bells started ringing when the pro-forma invoice included with the delivery said "Sample of no commercial value". Both tablets worked fine initially but mine stopped working after a few weeks - the screen stopped responding to touch, icons moved about and apps opened randomly. I got in touch with the Customer Service team who told me to reset the tablet which I did but this did not fix the problem. Then they told me to reset the tablet back to the factory settings (i.e. wiping all my data/apps/settings). I did this and now the tablet won't start up. I had a Skype call with Catherine99266 (she did not have video link) and showed her the problem. She sent me some "firmware" files which I have downloaded to my computer but they won't open. Now she has stopped responding to my e-mails. After reading the many negative posts about this company I don't hold out much hope of a happy ending. I didn't expect a top of the range Android device for the money I paid but I did expect the product to work for more than  few weeks.
  • 0
    Colin
    Same as other customers I bought the 2 for my grandchildren for Christmas both lasted about 2weeks. When they where originally delivered the courier wanted £8.50 important tax before I could have the delivery, when I complained they said it was because I ordered 2 as there is no important duty on 1 computer said " Cathy ".  I have complained about them not working they said at first it was the chargers so when I pointed out they sent them could they send replacements after a few more expensive mails I was given a address in China to send back at my cost but there is no way I am throwing any more money away to these Chinese rogues.
  • 0
    Colin
    Sorry for the predictive text it was import tax and e mails. Above but please don't be fooled like the rest of us by the excellent right up's on Ebellking's Web site. Do not buy anything.
  • 0
    traskix
    Hi guys, I've been there before. My PIPO S1 worked for exactly 12 min!!!!!!!!! That's it!!!!!!!!! I was fighting with ebellking for over 4 months. Many many emails sent (lost the count). Never any proper solution. Eventually opened case with paypal - they asked me to send it back to china with tracking (that's 57 GBP). I didn't, i sent it via royal mail recorded delivery. Paypal had to close the case because i didn't submit the tracking number. Opened case with VISA, and then received a full refund !!!!!!!!! So don't be fooled by the good reviews on the website because they don't allow the negative ones. I tried. The worst transaction i've ever made, but got my money back so [***] them.
  • 0
    andrea
    I bought a tablet with an extra two year guarantee, it never picked up the internet unless i was sat on the box.  So basically I have been using it as a kindle but it has now stop functioning.  I have sent at least 15 emails to the company NO REPLY!
  • 0
    shrifajibliya
    omg I wish I'd seen this forum before I made that mistake and purchased something from the dreaded ebellking. I received a faulty tablet and like many of you on here I've been messed around and told to send it back to China which I have to bare the cost for. Im full of regret. I'm out of pocket, this should not be allowed.
  • 0
    jos
    same happened to me-worked for 1 week
    they told me to return to china for refund or cardiff for exchange
    sent it to the address they gave me
    the gate business centre
    keppel st
    roath
    cardiff
    cf24 3jw
    they returned it unopened!!say they never received it and now want me to sent it to china for repair
    they are just giving me the run around untill i give up!!
    what a rip off company -stay clear!!
    surely there is some way to stop them ? rogue traders??
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