claims rip off
Complaint
Jeffrey
Country: United States
So I had purchased the 3 year warranty for my car a few months ago. My ABS lights on the dash came on. Took the car to a mechanic and parts and labor around $700.00. Send a claim into DBW 2 days later after being on hold for over 25 minutes they denied my claim. They stated wear and tear and my negligence caused the problem. My mechanic called DBW and explained not the drivers fault and the part wore out. DBW refused to pay the amount and never paid for my rental car. THIS COMPANY IS A SCAM. BUYER BEWARE. They will take your money but will come up with a lousy excuse to avoid paying the bill.
Comments
I even called to ask one of their reps if an alignment was covered if needed as the result of a repair and they said "YES".....they never paid for it.
And get this, turns out the rack needed fixed as well. It was causing a bad noise every time a bump was hit and according to a certified mechanic "needs to be replaced". Guess what...not covered. According to their agent they only cover parts that have completely failed and as long as the car is driveable they won't cover it. Here I thought I was being responsible and taking care of an issue before it escalated but no, flat out denied.
ON TOP OF THAT they told me that since I'm now aware of the problem they won't cover it when it does completely fail! What kind of BS is that? Am I supposed to play ignorant? I can just see this hypothetical scenario happening:
Me: "Yea my motor blew. I have all maintenance records, service, etc., all up to date and the car was pampered. Even sung a song to it every night so it felt like part of the family."
DB: "Are you aware the motor blew?"
Me: "Um yea, it exploded into a million pieces on the highway just driving normal and I have shrapnel wounds to prove it."
DB: "Well we don't cover issues you're aware of so claim denied."
Me: "Da Fuq?"
Seriously to anyone considering a Direct Buy warranty under no circumstances purchase one. Even on high end, documented, religiously serviced luxury car they will not cover you!
I was able to cancel and get most of my money back, but they still made a couple hundred off me. To any Direct Buy goons out there, don't belive it? VSC#958XXX and look up the car model.
There customer service people change their names all the time when its a tiny little company in a tiny little office. They make up bold lies that are laughable. I will never give up on this issue, I was scammed for a lot of money and don't deserve it. Google cease and desist direct buy warranty. they are banned from doing business in Washington...I wonder why....
John.
Direct Buy Auto Warranty
33 Wood Ave South
Suite 600
Iselin, NJ 08830
this company is "White collar crime". little 5 man operation saying they have been around 25+ years. They are in a office sharing facility in a Regus office sharing group. Dig around and see for yourself. They have every sales tactic in the book to get you to sign for a contract and I was fooled. Several reputable car dealerships have told me that they have never seen anything like this in all of their time. That I was scammed and to stay away. Dealers know who is good and who is bad....
share your story with me: directbuywarrantySCAM@gmail.com
John
robert33431@yahoo.com
SO VERY SORRY THAT ALL OF YOU HERE HAD SOME KIND OF TROUBLE WITH THEM!! BUT THIS REALLY OPENED OUR EYES, I'M SO GLAD THAT WE CANCELLED WITH THEM!!!!!!!
SO WE WILL NOT BE ONE OF THOSE THEY CATCH!!!!!!
But I did call Better Business Bureau they said that they had a D rating last time they were with them, in 2009 but they are not accredited with them anymore I guess not I wouldn't pay for my credit rating with D EITHER!!!!! cause they know that no one will go with them....................
THANK YOU GUYS FOR WAKING US UP!!!! AND I'M SORRY YOU ALL HAD THAT EXPERIENCE JUST KNOW GOD SEES ALL...............KARMA WILL COME TO THEM!!!!!
On 5/13/13 I took my car a 2004 Porche Cuyan to get repaired at AMMCO in Inglewood to check on a few problems. Initially I took the car in for air conditioning problems but after further inspection by the technician it was discovered that I had a transmission problem. AMMCO called and talk with someone from Direct Buy, which is who I have my warranty through. A representative from Direct Buy contacted AMMCO’s front desk and inquired about their process for doing oil changes on Porche Cuyans. The front desk gave a general answer in which Direct Buy took, without speaking to an actual technician and called the Porche dealer to find out their procedure, because both the AMMCO and the Porche dealer gave two different answers Direct Buy decided not to pay my claim.
My complaint is that the Direct Buy representative never spoke with an actual technician to find out how they fixed my car, the receptionist gave a general answer of how he thought the oil change was done. I had an oil change done in March from this Inglewood AMMCO, this is why I felt comfortable taking the car back there once Direct Buy recommended the place for me to get the problem fixed. Once it was determined that major work was needed, Direct Buy then began questioning the very place they sent me to, in an attempt ( in my opinion ) not to pay my claim. It would seem to me that the Direct Buy rep. should have made more of an effort to find out how my car was done before deciding not to pay my claim.
I would like for this problem to be resolved as soon as possible resulting in Direct Buy paying for my vehicle to be repaired. If this is not possible I would like for my money to be returned on my warranty and I will be escalating this matter further.
I look forward to your reply and a resolution to my problem. I will wait 10 business days before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at 310-780-6515
Sincerely,
Angel Campbell
To find out they'll only refund 500 of my 2400, after just a year and a half of my 5 yr 75k mile warranty. I purchased the platinum elite package also. Covers pretty much everything. I would be interested in filing with anyone else a lawsuit against this company.
Email: zantoy1@aol.com please subject line DBW FRAUD thanks!