Rear Bumper loose
Complaint
Rick Brooks
Country: United States
I Rented a car for 30 days from Enterprise and when I returned it the girl called me out side and said the bumper was loose and the car had been hit. You could clearly see there were no marks on the bumper and I told her it was loose and needed tightened up. You could barely move the bumper. It was a large bumper on a 200 Chrysler. I took picture of every angle and asked her if this was some kind of joke or what, you could see the car had not been hit. I called her today and she said she just got the report and they have to replace the bumper and some other things. I couldn't believe it, this is as scam by Enterprise just to get money to repair normal wear and tear on their cars.
At this point I don't really know where to turn or what to do. Can anyone help me I have pictures for everything.
At this point I don't really know where to turn or what to do. Can anyone help me I have pictures for everything.
Comments
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please contact us at care@enterprise.com with the complete details. Include the exact rental location, your contact information, rental agreement or reservation number and any further information regarding your experience with us.
When emailing, please place reference number 141112-001924 in the subject line. We look forward to hearing from you.
Regards,
Carol H.
Social Monitoring Coordinator
Enterprise Rent A Car
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