Unauthorized charges to bank account

ComplaintsHealth & BeautyMomentum Direct

Complaint

0
Jasmine
Country: United States
I tried a free trial of Perma Slim from Momentum Direct. I paid about $9 dollars in shipping and 2 weeks later I received the pills.

The instructions that came with the pills stated that I have 14 day trial and if I wasn't satisfied to return the bottles and my account would not be charge $49.95. I called them a week of trying the pills they did not work. I went to the bank the following day to go pay some bills and found that they charged me $49.95. I called to Momentum Direct and spoke to a foreign guy who hardly spoke any english and told him a was canceling my free trial. He also promised to refund me my money.

Long story short, I never received my refund. When I called my bank, they told me that they can't do anything. Momentum Direct does not respond to my calls to 281-356-9939 and my emails all go unanswered.

Comments

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  • 0
    Madusanka
    Is Snapdollar a scam ?
  • 0
    Tom Zheng
    I did this offer for a website to get credit for a free iPod touch, and I did the 20 minute facelift offer. They charged via paypal FIRST before the trial even ended. Good thing it was through paypal. Listen on. I paid using my mom's credit card VIA paypal. I tried to cancel trial and get my money back, but I didn't receive a confirmation email from them so I didn't have the order number. It just had the paypal confirmation email. I called them mutiple times, with no results. When I filed a dispute via paypal that I didn't receive item, the company paid me back the full price including S&H. They also said that they've sent me the product as an apoligy. So I got my money back into my mom's credit card, and I'll be waiting to receive my free facelift product in the mail for my mom. She doesn't even know yet haha.

    Basically, don't do this if you're not gonna pay through paypal. There have been complaints that this company charges your credit/debit card for no reason at all. If you are going to try out the trial, the make sure you pay by paypal! You can use your credit card to pay paypal, and then they pay the company. 100% safe. Just don't do business with this company...
  • 0
    Leah
    My hubby was trying to get an phone...I called like 3 times and today I recieved a check in the mail for the money they took out of his account...however I am afraid to try to deposit it in his account(not sure if the account is valid)...has anyone else recieved a refund check?
  • 0
    larry
    I discovered this company was taking money out of an account I share with my 72-year-old mother. A few withdrawals caused overdrafts and fees. My mother said she never ordered anything from Momentum, and she has never received anything from it. The company WAS NOT authorized to debit our account. I called the bank and it reversed the charges and will credit the us with the amount Momentum got its hands on. But this was a one-time fix because the bank could not continue to address the problem. We closed the account to avoid further withdrawals by Momentum. Now that I finished dealing with the time-consuming process. I will file complaints with every agency I can. Isn't there a hungry lawyer out there who might want to file a class-action suit?
  • 0
    wigginout
    I too am a victim of this ruthless fraud.The first was $7.95 for s/h and I sent the product back as my daughter found the stuff to give her the hives. To my dismay I got my bank statement today and found out they had charged $49.95 and less than a week later ,they had taken out $58.93 all without my authorization. Ihave tried to contact them but so far no luck. What else can I do? I can't afford to just let $116.83 go down the drain. Any ideas?
  • 0
    Matilda Laryea
    I am a victom as well. I contract them and they were suppose to send me am refund. and have as yet.
  • 0
    Estella Zambrao
    Please tell everyone you know that might be interested in buying any type of fast diet item not to buy anything from Momentum Direct. We need to spread the word. They are nothing but scammers, making unauthorized charges to people's bank accounts.

    I called Momentum Direct and asked to speak to a supervisor regarding an unauthorized charge to my account. The person who answered the phone hardly spoke english and refused to transfer me to a supervisor. He also refused to give me his supervisor's name. He stated that he is not allowed to give out the supervisor's name.

    Is this a crock of sh*t or what??
  • 0
    jeanjlj
    Be aware that this is still happening.  

    I noticed the first charge from Momentum Direct and I just thought that I had not gotten to them to cancel any shipments.  This was on 3/5.  But then on 3/13 I noticed they charged me another 58.63.  I talked to my bank aht the last one they could refuse because it had been within 24 hours.  So watch your accounts closely and if it has been within 24 hours, you can have the check returned.  They didn't even use the correct check number.  That is how I caught it so quickly.  I had 2 checks of the same number that went thru and then checked into it.  I don't write so many check so it will be easy to spot.

    I would agree that you need to use a credit card or debit card for on-line purchases.  Otherwise you may have to close your account and open a new one.  

    Thanks for all the posts so I was able to catch this so quickly.
  • 0
    holly9
    I am also a victim.  They have been taking out of my account since Oct.2007 and I have not received any merchandise up until Mar 11, 2008 and on Mar 13, 2008.  I have notiffied my banks fraud division.  They credited me for 3 payments and will send me a affadavit and will try to collect on those other charge.  They closed my account and issued me a new account and debit card.  I tried calling and no response.  My merchadise came out of St. Louis MO.  I sent back thru the UPS store with a note with it.  It cost me about $11 to send it back, I have a tracking number and will get a notifcation and who signed for it.  I sent it to the address on the box.  Good Luck to all who have been scammed.
  • 0
    Jo Anne in Texas
    They did the same thing to us.  Because of illness, I am just getting January's bank statement reconciled.  Then.....what do I find.  There are 3 drafts from our account and are made out to Momentum Direct.  They used three check numbers that had all ready been used and were shown on the bank statement the month before.  Can't something be done to stop them?  They took from our account two checks for $58.93 each and one check for $49.95.  That is $167 we lost.............. I didn't have a clue who or what they were until I found this comment board.     There seems to be a lot of us writing in this column........ no telling how many more there zre out there!
  • 0
    Jo Anne in Texas
    Larry.......... sounds like a lot of us have been had by these scammers.  If you do find a hungry lawyer out there who wants to file ANYTHING to stop them..... be sure and let us  all know.  This seems to be a  good place to see what happens with all us complaining and trying to notify banks and fraud depts.       Good luck !
  • 0
    Dawn Schenk
    I also was a victim of this corporation the lies and unlawfully deducted money from my account causing overdrafts. I called and was promised a refund. Feb 11,2008 I kept calling once a week they say checks in the mail now it March 21,2008 still waiting. Now my card is cancelled for any further withdrawls. Last time I called they told me to call their acount department at 1-281-356-9939. Is there any help out there or justice. They charged me $7.97 shipping ,recieved and empty container the day they withdrew $58.93 from my account with no trial period. I called and raised a little H-LL..
    I WANT MY REFUND
  • 0
    Norma
    I have been contacting them for 3 months now to try and get a refund back on a product I never received I had never heard of this company until I checked my bank statement and noticed a draft from this company, I contacted my bank and they began to look into it we closed out that account but only to find out that they had withdrawn $334. from it.  The bank started a fraud investigation and advised me to contact them directly. I have done so since January 19,2007 and have been told a refund check is being processed to call back in 2 weeks then I call back and they can't refund because I have not returned the merchandise back, I reply I never received anything so I can I return it for a refund and ask to speak to a supervisor.  They advise a supervisor will call within 24/48 hours, here it is almost April and no call and I have emailed and called numerous time.  After all this I receive 2 small boxes while on vacation (which remain unopened), I called the company back and they advise me to return them for a credit, I tell them I need to speak to a supervisor because if I return these 2 I will only get credit if that for these 2 and nothing more, and of course we start again a supervisor will call within 24/46 hours.   I just came across this complain site and I am going to contact all that are listed here to report including once again the BBB.
  • 0
    Sada
    I am in the same boat as you are, I ordered something for 6.00 and know I've had 3 withdraws of 59.99 to my account. I cannot get ahold of them at all!!!
  • 0
    Dee
    Same thing is happening to my daughter.  Close or freeze your account immediately.  She is currently in Europe and is running out of money because they keep charging her account.  Beware of giving out your account number to any company.
  • 0
    ACole
    The same thing happened to me.

    File a complaint through the BBB (Better Business Bureau) with the State of Texas (where Momentum Direct is based). The BBB will contact Momentum and give them 25 days to resolve the problem before being officially investigated. Because Momentum OBVIOUSLY does not want to be under legal scrutiny- they'll mail your refund check immediately. I just received my FULL refund ($168) today. Thank GOD.

    The BBB allows online complaint filling- go here:
    https://odr.bbb.org/odrweb/public/GetStarted.aspx
  • 0
    Crystal
    Yes, I received a free product as well, and only was charged shipping. They waited to charge me a month and a half later a total of 58.95 as well. My product was free and I was never to be charged after that. It caused me to have an over draft in my account this past week, and I want my money back. I cannot contact these people.
  • 0
    Dee Dee
    They're a Fradulent company. I got scammed as well. They should be closed down.
  • 0
    kathy
    I agree the same thing happened to me but they said that my check is in the mail.
  • 0
    LAUREN
    I THOUGHT I WAS RECIEVING A FREE SAMPLE SO I PAID THE $7 S$H FEE AND NEVER RECIEVED ANYTHIN!! THEN A FEW WEEKD AFTER ORDERING THE FREE PRODUCT, MY BANK ACCOUNT WAS CHERGED $58.93 ON 3 DIFFRENT OCCASIONS TO TOTAL $176.79!! THIS WAS CHARGED IN A MATTER OF 3 DAYS BY USING UNAUTHORIZED CHECKS AND CHECK NUMBERS!! ITS A TOTAL SCAM- I CALLED 2 MONTHS AGO AND THEY SAID I WOULD BE REIMBURSED THROUGH A CHECK IN THE MAIL AND I HAVE RECIEVED NOTHING!!!!!!!!!!!
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