Unauthorized charges to bank account

ComplaintsHealth & BeautyMomentum Direct

Complaint

0
Jasmine
Country: United States
I tried a free trial of Perma Slim from Momentum Direct. I paid about $9 dollars in shipping and 2 weeks later I received the pills.

The instructions that came with the pills stated that I have 14 day trial and if I wasn't satisfied to return the bottles and my account would not be charge $49.95. I called them a week of trying the pills they did not work. I went to the bank the following day to go pay some bills and found that they charged me $49.95. I called to Momentum Direct and spoke to a foreign guy who hardly spoke any english and told him a was canceling my free trial. He also promised to refund me my money.

Long story short, I never received my refund. When I called my bank, they told me that they can't do anything. Momentum Direct does not respond to my calls to 281-356-9939 and my emails all go unanswered.

Comments

123456Next
  • 0
    Debra
    I also noticed two checks come through on my account for $58.93 each in one month so called my bank.  They got ahold of this company and I did speak with a guy who cancelled my account and claims that they will refund me my $294.65 they have debited my account in total over two months.  I can't believe I did not see the other three debits last month!  

    It was recorded with the fraud department of my bank listening so I have hopes to receive my money back.

    They claim to send the refund within 3 weeks!

    Wish me luck!
  • 0
    Liz Larroque
    I received a package of Momentum Direct that I did not order. I was charged on checking account and had to reverse the charges and I had to close my account. I just recently received another package and have returned it and I certainly hope they do not have my new account and charge that too!!! Who are these people! This has got to stop!
  • 0
    sue
    I received an overdraft last week, 4-18-2008, and had no idea why my account should be overdrawn.  When I pulled my account up online, I discovered an electronic check cashed from momemtum direct.  No one in my household ordered anything from this company and have no idea where they got out banking information.  Who's investigating this company and are there any charges pending?
  • 0
    Destiny
    They got me too. Never received any product, never gave them my checking account information and withdrew a total of $500 out of my account. I called and finally got in touch with someone and they said I would receive a check within 2 weeks. A month later I received a check for the amount of $297 which I deposited. Three days later I was informed by my bank that the check was insufficient funds. I have contacted an attorney and we are pressing charges for writing a hot check and for the illegal withdrawal of money for my account. Will keep you posted on the outcome.
  • 0
    Cory Long
    Same thing happened to me, 7.95 shipping for a free sample, and now they charged me 58.95.  Only thing is, They used a check number that I'd already used for something else, so my bank says they can get the money back.
  • 0
    yaya el paso texas
    hello!!
    I didnt even order anyting and they charged me $707.16 in two months.  I talked to those people and they told me they were goinG to send me the money, but guess what.. nothing!!! STAY AWAY FROM THIS COMPANY!!!!
  • 0
    Debbie Dite
    OMG. I did the same as all of you only I got two bottles and paid by check. And  then they took ninty nine dollars out of my account using the next check. I have called them monthly with the check is in the mail and weeks later still no check. How do I file an internet fraud report? I went to my bank and told them what happened and they put a fraud thingy on the company. I am so pi**ed never again.
  • 0
    Larry
    My name is Larry and i also went throught the same insodent as you and they did exactly the same to me as they did to you they took me for 176.79 over a month and a half and i kept noticing my money disappearing in my account and i am also furious about this this is a rip off and i also want this investigated thanks
  • 0
    letty
    It happend to me to.  I was getting overdraft and did'nt know why, come to find out they had been taking 58. and change twice a month for three months.  I called them and asked them who they were because I had not herd of this company and how they got my info.  They said I had placed an order.  I said I didn't and wanted my money back.  They said they would send a refund and I called back later and they said that I did receive the product.  I told them no and wanted my money back, then they said it would take 10 days to resolve and I could go online and get my confirmation # in 24hrs.  No luck, I am calling them back this week again.  I want my money.
  • 0
    rog
    What a skam!!!
  • 0
    Jane Nelson
    I can't believe these people.  They have stolen $412.53 out of my checking account.  As with others, they promised today that my account is closed, as they promised in March/2008 and will mail me a refund check.  I will go after them with full force.  Theft in the biggest way.  I would definitely go for a class action lawsuit, except for the cost in doing it.  What a terrible thing to happen to so many people.  They charged me that amount and never even shipped the product.
  • 0
    kevin
    just so everyone knows i too was a victim of unathorized money being taken from my account.  this happened for a total of 10 times for a total of 589.30.  this happened to me while i was in iraq only because my wife fell for the stupid site and ordered the free trial.  when i finally got home and noticed it i immediatly notified my bank.  at first they were taking the money out as checks and then they changed it to automatic withdrawels for the same ammount but under the companies name Momentum Direct.  i was able to get back the money that came out as automatic withdrawels from my bank but not the money that came out as checks.  of course i wasn't pissed at the bank but needless to say i was pissed at the company and in a way my wife since she was the one that fell for it.  i conducted a lot of searches on the company through the internet and by phone calls to the company.  the number that i have that everyone says they can't get through is the same number that i was always able to contact the company with which is 281-356-1400.  i spoke with a guy by the name of Paul Jones and another lady with the same last name.  the main owners last name is also Jones.  Anyway to make a long story short i drilled the company with questions like tell me when you all took the money from my account to see if they really knew which they did, how much each time which again they knew exactly how much and i asked what banks my money was going into since i got that info from my bank and again they told me all the right answers.  i did end up getting all my money back within 10 days of talking to the company about 5 different times each time making them answer my questions.  well if anyone needs anymore info from me please let me know i will be glad to help with what i all did to get my money back.
  • 0
    Janette Jackson
    I too get charge without authorization to my account. I have been charge 4 times in one month. all of this has taken place in the month of june.
    I have called my bank and they are going to check into this. I too have tried calling the numbers listed as well and same think no answer, disconnect, and sorry number can not be completed as dailed.
  • 0
    Kay Drabik
    We have also been affected by this company. they have been withdrawing 58.32 from our acct. 2 to 3 times a month and using a check number.  These check numbers some of which were written to other places for different amounts.   How do they obtain this information?   I am furious and feel very violated that someone can go into your account and take your money.   What does one do to get their money back??  PLEASE HELP!!!!!!!!!!!!!! THANKS, KAY
  • 0
    Armanda
    Did you ever get your refund?  They charged my account of $707.16 and today I called and asked for Paul after reading some of these ideas and they could not connect me.  I am (they tell me)getting my check within a week....
  • 0
    Marketa
    Hi Kevin,
    I just received my bank statement and was horrified. They took $58.93 every two weeks. I had no idea. I did sign up for a free product but didn't give them any info about my bank account. I have no idea how they found out! Anyway, I am going to my bank tomorrow and let them stop the payments. I just wanted to ask you what exactly you did to get the money back.
    Thanks, I really appreciate it.
  • 0
    mjg
    MOMENTUM DIRECT HAS BEEN ELECTRONICALLY WITHDRAWING FORM OUR ACCOUNT SINCE FEBRUARY,2008. ALL UNAUTHORIZED AND USING A UNAUTHORIZED NAME (WHICH IS A PROBLEM I HAVE WITH BANK OF AMERICA), OUR CORRECT ADDRESS AND ACCOUNT NUMBER. HOW DID THEY OBTAIN OUR ADDRESS AND ACCOUNT #? BETTER BE AWARE BECAUSE THIS COMPANY IS A SERIOUS COMPANY WHO IS SEEKING YOUR BANK INFO.
    I AM NO MUCH MORE DILLEGENT ON WATCHING EVERY TRANSACTION ON OUR ACCOUNTS.
    we finally had to close the account.
  • 0
    Kelly
    I can't beleive I could of been so stupid.  But the same thing has happened to me!  I hava had a total of about $240.00 taken out of may account and have only received 1 bottle of the slim down. (Which was back in Febuary).  $58.93 is coming out of my account every 2 weeks.  I have been trying call the 281-356-1400 number and no answer.  I guess I'll keeping trying.  But I nmay need some HELP!
  • 0
    deharrah
    YOU SAID THAT YOU CALLED THEM. COULD YOU PLEASE TELL ME HOW HOW FOUND THEIR NUMBER CUZ I CANT GET A HOLD OF THEM. AND I TRIED THAT STUPID SUPPORT TICKET AND EITHER IM DOIN IT WRONG OR THEIR BLOWIN ME OFF. IM REALLY SORRY ABOUT YOUR EXPERIENCE W/THEM. I THINK IT REALY IS A SHAME THAT PEOPLE CANT EVEN MAKE A FEW BUCKS TO MAKE ENDS MEET W/OUT GETTIN RIPED OFF. I HOPE YOU GET THEM.
  • 0
    DeHarrah
    IT ME AGIAN. IF YOU HAVE ANY INFO THAT COULD HELP PLEASE E-MAIL ME AT deharrah1@hotmail.com.
                           THANKS,
                              DeHarrah
123456Next

Post a new comment