Complaint

0
Carmen Donelson
Country: United States
I ordered a product called face lift complex from a companylisted as www.rejouvance.com.  I authorized $4.95 to be deducted from my account.  I was mailed the product and the $4.95 was subtracted from my account.  The next month I was charged $89.92 as a recurring debit card payment from this company.  When I tried to contact them by callng the 800-879-4828 which was listed on my bank statement, the number was out of service

Comments

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  • 0
    tj
    | 2 replies
    Cramming scams are set up to create a pretense for supposedly "authorized charges", when there was never any intent that the consumer would realize the crammed "orders" would be charged.

    They typically show up claiming the "trial offer" can be cancelled, yet when consumers try to actually cancel, phone calls go to call tree hell or the call is "accidentally" dropped, the caller gets another sales pitch, the "cancellation" is "lost", the phone simply isn't answered, or as you've found, it's "out of service".

    All are tactics designed to keep the charges going as long as possible regardless of the consumer's intent to cancel, which is the goal

    Contact your bank immediately to dispute the charges as fraudulent, and block the card number to prevent further fraud.
    • 0
      Kristan MacKay replies to tj
      I sent for the trail offer  and I got my product but after that they sent me more and cant top them so they charged me $94.91 on my card for a scrub. You can't stop these guys. I will tell my bank to not allow charges anymore from this company I will call the FBI BBB.
    • 0
      Charlene replies to tj
      I had to do that today.
  • 0
    Jenny Dominguez
    | 3 replies
    I've the same problem with this REJOUVANCE company. My credit card was charged $4.99 for trial offer. The product came. Two weeks later my credit card was charged $89.92 again. I tried to contact their phone number as shown on credit card 800-879-4828 and this number has been disconnected. I've filed the dispute with my credit card company. STAY AWAY with this company!
    • 0
      margie replies to Jenny Dominguez
      | 2 replies
      Ialso tried a 4.95  offer for Rejovance and two weeks later my card was billed 89.95 plus a 35.00 overdrsft charge. I too cannot get a hold of thids company to get my moneys back. Please stay away from this company, it is a scam.
      • 0
        Michelle replies to margie
        | 1 reply
        I too was scammed by this company but did get a hold of them using 888 899 1545. we'll see what happens
        • 0
          Debbie Vincent replies to Michelle
          I too ordered the rejouvance for $4.99- trial offer- I called yesterday to cancel and was told that I would have to pay a $29.95 fee. I explained that I called prior to the 14 day grace period.  Of course, that didn't matter. Today I have called my  bank and the $29.95 was taken out of my bank. The bank operator stated the best thing to do was to cancel my bank card immediately. I did and feel so much better. They won't get another dime from me and I have learned a valuable lesson.  Please cancel your card as I did.
  • 0
    should'veknownbetter
    Like Carmen, I also ordered a $14.95 trial and was charged $89 and sent more product.  I called to cancel and was then charged $94 dollars.  I called again and they said it will take 5-10 days to credit back.  Should've know better.  Keep me updated on the class action law suit.
  • 0
    sandy
    I was also charged $4.95 for a trial size of this product and then a charge for $89 and change showed up on my statement.  After calling these fraudulent people and getting nowhere, I canceled my credit card and ordered a new one.  Hopefully, there won't be any more charges from these people.
  • 0
    Tina
    I'm a 74 yr. old US senior citizen. who ordered rejouvance with  the understanding that only $ 4.95 would be charged. Found out later that an $ 89,00 was deducted from our credit card. Please let the US legal team take over this scam!! This company is destroying the economy and decieving old US senior cotizen. US Marshalls please act and pu to court this scam.
  • 0
    Bill
    I also ordered the trial for my wife. In fighting with them I have found they have hidden Scam in all the headers of websits site praising the product so when you search for scams you only get great reports. Call or email you local TV station that report on scams and make sure to report this to the
    FTC @ https://www.ftccomplaintassistant.gov/

    Other sites that accept complaints are  http://www.scambook.com/  https://www.ripoffreport.com/  http://www.fbi.gov/scams-safety/e-scams
  • 0
    WWWREJOUVIANCE.COM
    NOTE THAT I MOST CERTAINLY WILL NOT PAY YOUR OUTRAGEOUS PRICE FOR THE TWO BOTTLES NOW RECEIVED. I HAVE POHONED YOUR CUSTOMER SERVICE NUMBER ALL DAY WITH NO RESPONSE. DO NOT SEND ME MORE OR PUT ME INTO SOME UNSAVORY CLUB PLAN.I WANT NOTHING . more to do with  your crooked outfit. IT IS A COMPLETE CHEAT AND I CERTAINLY WILL NOT PAY $89.00.  I WILL CONTACT THE bETTER bUSINESS bUREAU ON MY RETURN.

    Barbara Coates, 19 west bayview ave. #Englewood cliffs,
    NJ 07632
  • 0
    rebecca
    | 1 reply
    I have the same  problem.  I ordered a free trial and paid shipping handling 4.99.  The free trial pop up showed up while i was on Netflix so I thought the site was legit  The 4.99 charge showed up on 2-11, today when I check my bank account there is another  charge from rejouvance for 89.99 in which I didnt authorize,when I called the bank they gave me there 1800 number and of course it was out of  order. THIS IS A TOTAL SCAM.  I WILL BE FIGHTING THOSE CHARGES WITH MY BANK
    • 0
      Poppi replies to rebecca
      I'm fighting it right now. What happened with your situation?
  • 0
    Tammy
    I got this sample as 4.99, and billed my credit card $89.99, and charged me another $94.99 in one month later. I called and disputed those 2 charges, and call number 1-888-899-1545 to cancel this order and ask refund.They provide option to keep products, refund me half of the price. It is real Internet scam.
  • 0
    Binta
    Ditto to all of you posters out there.  I completed a survey online and chose rejouvance for my reward.  I was told I only have to pay for shipping.  Got charged for the shipping and now my card is charged for $89.92.  This is a real scam and I want my refund.
  • 0
    Brenda T
    My story is the exact same as Binta, completed survey and was told I could choose my free gift from 3 choices I chose rejouvance gave them my debit card number for the shipping & handling. they took out the 4.99 then next month they took out 89.92. I only received the face lift stuff and nothing else even though I was supposedly enrolled in their autoship program. It's true you get nothing for free especially when you pay shipping & handling DON'T DO IT. I filed a complaint with the Better Business Bureau of Nevada, because this company is in Las Vegas. Everyone should complain to Better Business.
  • 0
    margie meredith
    You people have commited a fraud and will be reported, I want my money back now that you stole from my account. $89.95.
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