Login id n password is already created but i dont know what's my login id and password

Dear Sir,
Greetings!

I know you always solve every ones problem and i have faith on you that you'll also solve my problem.

I m Shaveta Arora. I m doing PGDBA from Symbiosis Centre for Distance Learning (SCDL), Pune. I have paid all the installments of my fees (1st installment of Rs14000 and 2nd installment of Rs9000). There is no due amount. My Registration no. of SCDL is 200724769

Unfortunately, I am unable to create my login id and password on www.scdl.net . i have tried alot to make my id on 24th&25th September '07 but there was some error messages whenever i tried to make user id and password. So i didn't get my user id and password. But when i tried to create user id on 29th September '07 there was a message that
 "user already exist". But i dont know what's my login id and password.
When i try to login on Existing Students they are  not accepting my id which i was trying. And if i submit my Security Question that's also not accepted. Please see the attachment and you'll know the problem.
28th November '07 is the last date of submitting  the assignments . If i wont get my user id n password i'll b unable to submit my assignments and also unable to give exams.

I have inform SCDL with a letter and lots of mails but they are not solving my problem. Even i call them but no one is taking call and but i  have to always pay charges for that call.


Please solve my problem. You are the only hope for me. If you wont help me my carrier and money will spoil. I m mentally depressed just because of this problem. I dont have much time. Please do the need full as early as possible.

Thanking you,

My Details.......                                                                                          
Shaveta Arora,                                                                                  
HL-185, Aman Avenue,                                                                
Gate Hakiman,                                                                              
Amritsar,                                                                                      
Punjab.                                                                                        
Mobile +91-98762-64888

SCDL Details......
Symbiosis Bhavan, 1065 B
Gokhle Cross Road,
Model Colony,
Pune.
Tel: 020-66211000/1/2/3/4/5/6