Collection for magazine subscription I didn't order

ComplaintsCollection AgenciesSunrise Credit Services, Inc.

Complaint

0
smlongiotti
Country: United States
Sunrise Credit Services, Inc. sent me a collection notice for $22 for Veranda magazine, a subscription I have not even ordered and WILL NEVER order because of this notice.  I sent the info to the Consumer Complaints Division of the NC Secretary of State Office to see if they could help.

Comments

  • 0
    nicholas foss
    did not subscribe to this magazine playboy
  • 0
    nicholas foss
    did not subscribe to this magazine playboy
  • 0
    caroline
    Never ordered Cosmo magazine!!!!! Is this a scam??
  • 0
    Terri Hurd
    Just rec'd a letter from Sunrise Credit Services for a failure to pay for Good Housekeeping. I didn't request this magazine and now I am being turned into collections. I don't understand.

    Does anyone have a letter that I can send back to this company?

    This feels fraudulent.
  • 0
    tj
    Good Housekeeping is a Hearst magazine.  Hearst is reported to use Sunrise to rope in or retain customers who try to cancel.

    Sunrise straddles the fence between implying they are a collection agency (they actually are) and threatening to damage your credit, while claiming they are just "order processing" and following up on a subscription request when challenged.

    Notify them by mail that you have NOT subscribed to the magazine and you dispute and request proof of the alleged debt.  Send your letter certified, for proof of when you mailed it.  You can obtain proof when the Post Office delivered it from the usps.com website.

    This is a deceptive business practice.  File complaints with FTC, your state Attorney General, and at www.ic3.gov.  In addition, file a complaint with the U.S. Postal Inspector for "sending a deceptive solicitation disguised as a fraudulent invoice" through the U.S. Mail.

    In addition, file complaints against Hearst and Sunrise with BBB.

    Here is Sunrise's BBB report, now rated "B-".
    http://www.bbb.org/new-york-city/business-rev ... gdale-ny-21233/

    After several years of "No Rating", they are no longer acredited by BBB, and now show a rating of "B-", mostly for "Billing or Collection Issues", consistent with this game they play.  Over half of their complaints in the last 3 years are in the last year.
  • 0
    Cheryl R Johnson
    My magazines don't even run out until October, etc. Whats the deal here...
  • 0
    tj
    Why don't you call the publisher directly and ask them?

    Did you receiver a "renewal bill", or a bill that appeared to be from a collection agency implying that you might get damaged credit if you didn't pay it?
  • 0
    Nicki
    I received a letter from sunrise credit services claiming that I owe $18 for a subscription to O magazine. I do not read O, nor have I ever ordered, or received a magazine, or even a bill from them from that matter. What the hell is going on? How is this legal?!
  • 0
    tj
    Sunrise attempts to straddle the fence between acting as a sales and "customer retention marketer" for the Hearst publications, but often wording their letters in collection agency terms, implying possible credit damage if the account is not paid and renewed.

    Since they are demanding payment for what they claim is an owed and delinquent bill, they are by definition a "debt collector" subject to FDCPA and state laws.

    Send them a letter notifying them that you did not subscribe to "O Magazine", and demanding proof you owe this alleged debt.  They will likely back off, as you aren't receiving magazines, and they seldom send magazines on unpaid subscriptions anyway.

    Send complaints for fraudulent billing of unordered merchandise against Sunrise and O Magazine to the U.S. Postal Inspector, as this is a violation of postal service regulations.

    In addition, file complaints against both with FTC, your state Attorney General, and BBB.  Sunrise was once shown as "BBB accredited", although they are no longer listed as such.
  • 0
    purplegirl3
    Thank you for this number!
  • 0
    Mrs. Charles
    Here's a magazine I didn't order called "F*ck Off"!!!! How stupid do they think we are. Don't respond to the letter. Throw it away and live life. Scum suckers. You want 15 bucks? Come and get it.
  • 0
    mr
    i received notification that i owed money for a magazine that i never ordered. i say show me my signature, credit card number,or recorded approval. i will never order magazines from this company ever again! i think this happened because i signed up for a  $250,000 redbook sweepstakes. the site wouldnt even let me officially sign up for it,and now theyre saying i owe  $20.00 FOR A SUBSCRIPTION I NEVER AUTHORIZED!
  • 0
    Phil
    They keep sending me notifications to pay for magazines every couple of months which I did not order NOR did receive.  I have to contact them every couple of months to tell them I did NOT order their magazine.  They are a fradulent company that preys on individuals.
  • 0
    tj
    There are numerous complaints on the internet that people have signed up for some "sweepstakes" and been billed by Sunrise for some magazine subscription.

    That pattern of complaints indicates they are running a fraudulent marketing operation using deceptively constructed websites to collect information later used to bill consumers for unwanted subscriptions.

    file complaints with FTC, your state Attorney General, the NY Attorney General, and at www.ic3.gov

    In addition, report this to the U.S. Postal Inspector, since it is a violation of U.S. postal regulations to mail invoices for unordered merchandise through the U.S. Mail.
  • 0
    lindah
    I'm getting these bills from the creditor saying I owe Publishers Clearing House for a magazine I didn't recieve. I called Sunrise Credit Services, Inc. and they told me they didn't even have the account # in the system and that I need to call Publishers Clearing House to settle the matter. So I called them and they told me someone has used my e-mail address to order these magazines. The lady cancelled the order for me and I hope I don't hear from them again.
  • 0
    chuck
    I have received phone calls about a debt collection on a supposedly past due student loan from 12 years ago in the amount of $70,000. My parents had the loans under their name and went through a bankruptcy but were still making the payments. They claim the debt is under my name and that it has been passed around and now they are holding the debt. My concern is that this is something that is being handled under my parents bankruptcy and they are trying to double dip. How can confirm this and is there a chance this is a fraudulent act? Please advise if you have any idea.
  • 0
    John N. Morse
    I don't recall ever, it has been years since I ever subscribe to Popular Mechanics. I would like to know when I ordered the magazine. I don't owe this money.
  • 0
    greencar
    I too have recieved a notice of collection for a Good House Keeping Magazine I never ordered from this same company.  How troubling what people can get away with for $7.97
  • 0
    Marilyn H.
    Today I got one letter similar to the many posts above, saying that I own $18.00 for Oprah Magazine. Amazing how people love to charge for things I never ordered or received.

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