washer was a defect when i got it.
Complaint
Debra Miller
Country: United States
THE WASHER WAS BROKE WHEN I GOT IT THE SERVICE MAN CAME OUT CHECKED IT ORDER A DRUM AND ALL THE BARRINGS HE SAID THEY WERE DESTROYED,THAT WAS 3 WEEKS AGO I CALLED THEM TO SEE WHAT THE HOLD UP WAS,THEY SAID IT WAS ON BACK ORDER.I HADN'T HEARD ANYTHIG.I CALLED AGAIN STAYED ON HOLD 1:45 MINUTES,THEN CALLED HOME DEPOT WAS TOLD IT HAD BEEN DISCONTINUED AND THEY WERE DELIEVERING ME A NEW WASHER AFTER I HAD TO CALL CONTINUSLEY AND STILL NOT HAVE RECIEVED A NEW WASHER YET. I THINK IF I PAID 1,600.00 FOR THE BEST WASHER AND DRYER I SHOULD HAVE ONE THAT ACTUALLY WORKS! DO NOT BUY ANYTHING THAT IS MAYTAG BRAND,I AM CALLING MY ATTORNEY TOMMOROW AND GETTING TO THE BOTTOM OF THIS PROBLEM!
Comments
Hello, We love your product, but now disappointed with the dependability of the product. I just got off the phone with the supervisor (Rachael from Tennessee) they say they can not assist any further.
I purchased a Maytag front loader washer, Oct/Nov 2009 and the machine worked great for 8 months then started to squeak. In January of 2011 the machine really had problems and we had to call sevice to find the bearing was bad. We proceeded to call service companies and found the replacement bearing cost was as much as a new machine. I was advised to call Maytag and they did send the new part Feb 24th 2011. I paid the $129 service call. A week later we started to hear a small squeaking. We dismissed the sound to a new part break in period. (PS we understand not to over load machine, and we take our comforters and large blankets to the laundramat to save any abuse to our machine). So I was concerned that the sound started to get a little louder, so I called the SeviceRepair (A&E) in April to inform them. They said its a new bearing and to let them know if it gets to be a problem. Well part is still working but louder. Called A&E again and it was confirmed to be the bearing. They advised to call Maytag to see if any recalls? Called Maytag, No recalls and after talking to 3 different departments they said they can no longer assist us. Very disappointing. 2 year old machine on it's 2nd bearing no customer satisfaction.
What can be done to assist with my appliance?
I bought a 4000 series washer and dryer from the local Home Depot and right from the start I noticed that the washer was a bit loud on the spin cycle. Did not think much of it as I figured they say commercial technology so they may be a little louder than should be. It started to get progressively worse and now it is quite unbearable. But guess what, I am 2 months out of warranty and there is nothing that Whirlpool will do for you..oh well there is something..they want to send a tech out to look at it so they can hose you some more. I told the rep on the phone that I already know what the issue is..everyone who bought this unit is on the net and has the exact same issue with the bearings being gone,..the part is garbage and we all know it, and they know it too, but they just play dumb. I told them to forget the tech. After everything I have read here, I decided to put this piece of garbage in the trash and NEVER…EVER BUY A WHIRLPOOL PRODUCT AGAIN AS LONG AS I LIVE. Funny, my parents were just on the market for a washer and dryer, and guess what..I MADE SURE IT WAS NOT A GARBAGE WHIRLPOOL PRODUCT. These people think they got one up on us,..well you don’t. If anyone is initiating a class action lawsuit, please let me know..I AM IN ALL THE WAY!