Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
What does your contract actually say? 3 days cooling-off or 72 hours?
IF it does not state a cooling-off period at all,
then the CPA is more in your favour,
*you cannot waive your rights, if it states "NO refunds, NO cancellations,
NOt sold on a trial basis---that is vs. the ACT,
*HIGH pressure tactics, undue pressure,
WERE you offered a 30 day free trial?
*HIGH-pressure due to the fact that you signed on a Friday night
& closed on ______, there was no chance for you to get access to their computer to access prices, during the 3 days
THE Good News is Ontario has a great law:
The CONSUMER PROTECTION ACT, ONTARIO 2002
-Part 2 #7 & #11
-Part 3 #14 #15 #17
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Questions or comments, please share
Thanks for the update
I TRY to be as specific as possible
E-MAIL SHOULD ONLY BE USED FOR PRICE VERIFICATION OF DB PRICES,
because this is the only safe way that you can get your proof to compare prices, without making db suspicious
----------------------------------------------
as soon as you challenge db, you will be met with arrogance, & intimidation
******As soon as you get your evidence in writing, then you use
REGISTERED MAIL ONLY----DB WILL NOT ACKNOWLEDGE RECEIPT OF YOUR E-MAILS,
IF you are showing proof of their scam tactics,
GOOD LUCK EVERYONE, DON'T GIVE UP!!!!!!!!!!!!
THANKS for sharing the article
the couple make outrageous mistakes by letting their anger rule their
emotions, they acted irrationally,
When they were offered a full refund, that is what they wanted,
***that is the desired remedy & it was achieved,
ONLY THE DISGRUNTLED, WHO HAVE PROOF THAT THEIR COMPLAINTS HAVE BEEN IGNORED, MAY PICKET PEACEFULLY, OFF DB PROPERTY
anyone who reads the case over, will be able to point out the mistakes,
it is a good reference for us all to learn from..........
it is rare that they offer full refunds,
sign the conditions, take the money & find other ways to warn people,
like this site because it is the only anonymous & truthful site left,
--word of mouth warnings to close friends & family
BUT ALWAYS RECHECK BECAUSE NEW POSTS BOUNCE THE OTHERS FORWARD
P. 44 is my guideline--previously on p. 41
Welcome back! I am so glad you took a break. You work so hard helping people that you need to step away from time to time to catch your breath. It's a healthy thing to do. We will continue this fight and will WIN! Thanks so much for helping so many through their desperate situations with DB. You are so dedicated and generous with your time and expertise. This site would not be the "go-to" place without you!
P.S., My family and I are all well.....thanks for asking!
The registered mail I sent on Monday was delivered to them on Wednesday. Tracking shows it was signed and accepted. In my letter I had given them 14 days, I'll wait for their response. If I get a call, I am going to tell them, "I just don't think, this is beneficial for both of us and it is better to cancel the agreement right way. I have not visited your showroom or used any of your services. Even the membership has not been processed.I have requested cancellation within the 3 days or 72 hours. I think as a good business practice and to keep members satisfied, it is appropriate you refund the full amount." At this stage i don't want to say the savings is not there because they might say, come to the office with the list and we can work out the savings. With this reasoning they could use buyer's remorse argument against me. I don't want to belligerant and accuse them at athis stage. your thoughts.
Regards
We went to the credit card company where we paid the full amount upfront and mastercard has strict policies about signed contracts. The credit card company did not reverse the charges because we signed the agreement.
I contacted a lawyer in Indianapolis that was over the class action lawsuit in this state and he informed me that the lawsuit was put on hold because of another suit that was being resolved in another state. He went on to explain to me that when we singed the contract, we waived our legal right to sue the company. The contract states that we have to go through arbitration, which is explained in the contract.
The arbitration is a complaint with the BBB. What a freaking joke!!! I sent a complaint to the BBB here in Indiana and they contacted Directbuy about our complaint. Directbuy stated that everything about the membership is clearly gone over in the video and its sales manager invited us back to explain the buying process clearly to us. I did not accept the response from Directbuy want emailed the BBB back with details of why Directbuy was not addressing our issues. About a hour after I sent the email to the BBB, they responded with the complaint was closed administratively because the BBB feels Directbuy did try to resolve the issue. At this time, we have no other options to continue our complaint through arbitration.
My co-worker told me to file a complaint with the Attorney General's office.
Does anyone have any ideas on what we can do to get a full refund?
W.W. next steps
This site has soooo much to read and there's so so much work to do, aucckkkk, drives me nuts... trying hard not to lose my sanity over all this crap to retrieve DB's fee they whipped up. \\\ - the lawyer I'm trying to hire has been advised to check out this site. But only by reading snippets and pieces from all pages can she decide if it's worth HER while. I hope so.
I KNOW DB owes us our refund... They are so full of themselves & they're wrong to do business the way we now know they do. I pity future victims, like all of us here, having to tell our sad stories: begging for help & advice. We're not stupid to have bought the dad-gummed membership.. there's proof they are master sales artists and manipulators.
Sure have learned a lot and now I'm not trusting anyone when it comes to 'buyer beware' and that's just a fact of life. heads up. I won't quit till there is resolution.. A REFUND. Yah, uh huh, I'd picket if they ignore me. It just may come to that. g'nite
You have tried, we filed complaint with FL attn Gen. BBB don't waste your breath. Now, if I were you, make sure your Bank or Credit Union can't help you - our's probably could have if within 90 days. We're past that point. I, too contacted the attn in IN, another one as well, the lawsuits will take forever (class action, I believe) ea State is different. Each DB has an individual owner.. If I were you I'd try to find other unhappy DB members and check with police policies, then PICKET. keep us apprised.
Please do not talk to them, when they call,
they have professional liars to intimidate & con you back in......
If you do answer the phone, say only the following:
Please honour my right to cancel & I have notified you within your corporate policy 3 day cooling-off period
I will not discuss this by phone,
please send my refund with my written confirmation of my cancellation,
WHEN THEY RAMBLE ON WITH THEIR LIES, JUST REPEAT YOURSELF
& SAY THAT THERE IS NOTHING TO DISCUSS...
* YOU WILL NOT COME IN TO THE OFFICE, YOU WILL NOT ACCEPT E-MAILS OR PHONE CALLS.....MAIL ONLY, THANK-YOU....
I have been on here for about 1 & 1/2 years & I know their con methods &
lines only too well.....
So I really hope you will take this advice, Good Luck!!!!!!!!
where are you writing from???
If more people could identify at least their State...maybe we could all gain more power in numbers.
Wish we could set up some secure site where we could identify ourselves more and hook up per vicinities......I know....they are too powerful and seem to always find a way in.
there has to be some "geek-squad" person out there who could work this out!!!
I believe the only way to truely accomplish what we all want here, is to join together and make a HUGE impact......individuals aren't making a dent!!!
Come on.......someone hsd to have a better idea how to deal with this mess????
it is a week now and direct buy has not responded. i had sent them registered letter which theyhave received and followed it up with fax.
What do i do now?
regards
Split up the States - we're in the S.E. so keep narrowing it down.
Whittle down the miles; go from regions to counties. guess it wouldn't be too hard to locate all DB stores nationwide. Someone said there's about 150 in the States???
We're USA so I'll leave the Canadians to their own devices since their laws are a bit different than ours. It's still good to support & share others on this site.
We can break all down to each of our own states but realize, this is VERY time-consuming. It'll work as far as gathering picketeers but there are other ways to try for refunds. That's my goal explicitly. I do tell everyone that DB is several thousands to "join". All I've told are SHOCKED: so we need to let the public know how much their membership costs to join. That's a step in the right direction. I just want all this behind us so we can get on with our lives.
I would go with flooding local news consumer reporters with requests to look into db, enough people do it they will eventually " smell" a story.
no need to spend too much time on it, just an explaination of the problem and a link to this site