Don't make our mistake

ComplaintsFurnitureDirect Buy

Complaint

-1
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.

A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.

I am now trying to get our membership money back. Do not become a member! Buy from other stores.

Comments

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  • 0
    Cheri from Louisiana
    Trudy,
    We just signed in tonight and I had a bad feeling about this but husband and I went ahead and signed and used our debit card for $290 out of our checking.  We did not have our checks on us, and they needed our routing # and all to automaticly draft $97 out monthly. We are suppose to call them tomorrow and give it to him, but I really don't want to.   After coming home and reading about them, we want to cancel.  What should we do.  WE need all the help we can get.
  • 0
    Jay
    Hi Trudy,
    I need your help, I am trying to get my membership fee, and money back for damaged merchandise.  Membership was purchased in April 2011. What Law do I need to follow in Arizona? WOuld it be consumer protection law or something else?
  • 0
    lyn
    We have remodeled 2 houses & have saved bunches of money because of DB.  You shouldn't sign up if you only want a new dining or bedroom set, it doesn't pencil.  But if you are doing a remodel or building a house or plan to use it on an ongoing basis, it's the only way to go.  They have everything from jewelry to flooring at great prices & quality.  We have found the staff in our CA showroom to be knowledgable, friendly & honest. It probably depends on which store you visited.  They may not all be the same. I think a lot of the complaints on this website are "buyer's remorse" which can happen to any of us.  But our experience with DB has been outstanding!  The discussion of a lawsuit pisses me off.  Another group of lawyers needing to pay for their new mercedes or swimming pool.  They win not you.
  • 0
    MIkey
    | 2 replies
    If you are  talking about the db in san diego  Corporate Court  ,  my neighbor works in the same complex and sees the same  persons  every week for the  "show"

    not really customers, just shills  to  fill in.


    http://www.complaintsboard.com/complaints/direct-buy-san-diego-california-c437608.html
    • 0
      Jackson replies to MIkey
      | 1 reply
      That's funny Mikey- I opened this store 5 years ago and the only repeat people that come in those front doors are happy serviced members that joined in one of your so called shows.I also remember seeing a post that you stated you or your so called neighbor have seen us throw people out our door that do not join. That also has never happenned.No one has ever been forced to join Directbuy. Please get your facts straight before you decide to try and wreak havoc on another small business owner.Matter of fact why dont you come in for a tour and see what we are about, we would love to have you. Thank you
      • 0
        DirectBuy Employee replies to Jackson
        You're a fraud and do not own the San Diego location. I know the guy who does and he opened it 8 years ago and sold it in 2012.
  • 0
    I know better...
    Why would anyone buy a DB Franchise?????
  • 0
    b.s/ b.s/ b.s/
    What a bunch of bull... they ripped us off - DirectBuy is hogwash... Sorry for the folks who joined after being swayed by their dubious sales tactics...
     buyer's remorse DUH after co-erced into forking over $5,500 for membership they should be ashamed... buyer's beware.. don't make our mistake!!!
  • 0
    because...
    They have dollar signs in their eyes.
  • 0
    Mikey
    maybe they were bigger suckers than the customers.
  • 0
    Tonia G.
    Trudy I need your help. We have had a membership with them since 09 and have never used it. We found when looking for the things we wanted that it was cheaper to buy elsewhere. I can not find the number for the financing place who is still debiting our account. Can we still cancel and get a refund. Please email me at babygirl1299@yahoo.com ASAP Thank you
  • 0
    Eric
    Wow, I'm sorry to hear about so many of you being duped by this fraudulent BS company.

    I kept getting phone calls today from an unrecognized number.  Finally I just decided to answer so I could make sure it wasn't someone that I actually know who may have really needed to speak with me.  
    It was some Indian gentleman letting me know that I was a finalist to win a $50,000 home makeover from Direct Buy.  I just let him talk for about 2 or 3 minutes as I put him on speakerphone mute.  He asked me to get a pen and paper so I could write down something important.  I just let him sit there for about 5 uncomfortable minutes as he waited for me to "get" my pen and paper.  Every minute or 2 he would say "Hello, are you there".   Finally he hung up...it was fun.
  • 0
    Angie T.
    Hi Trudy, I want in on the information you might have to help get my money back. My husband and I live in El Paso Texas and just today, I found out the DB store was closed. No signs, nothing on the doors. I am pis..... and need any information as to what to do. I have been paying since 2009. I want my money back. Anytime that I would call, the prices quoted were higher than the items I found at Walmart for God's sake. Please advice. Thanks, Angie T.
  • 0
    JEWEL
    I want to thank everyone for the great advice you gave me about DB's contract.  We signed the contract on Thursday 12/8/11.  (We got our membership in Southern Maryland.)  Based on info I read on this site about 3 day cooling off period, I wrote a letter of  rescission.  On Monday, 12/12/11, I read about NOT going to the office; instead, to send the letter registered.  I did that Monday afternoon.  Today -- Thursday, 12/15/11 -- I received a check for my full membership fee.  Since I used my credit card, I don't know why they didn't reverse the charge which, as yet, has not been posted to my account.  

    Thanks to everyone's info.  Have a happy holiday!
  • 0
    Foolish Girl
    Foolishly, my husband and I bought into the DB gimmick. We purchased our membership over a year and a half ago and had buyer's remorse immediately after. We tried to cancel our membership within the same day as we made the purchase but we were told we could not cancel at anytime. Being young and naive, we believed them but didn't give up. We got the run around and three weeks later decided we weren't getting anywhere (and it would cost more than we had to get an attorney involved). We did the only thing we knew to do and took the experience as a lesson learned. After reading all of these postings, I am curious to see...is there anything we can do now? Or has to much time passed?

    Any help or advice given is appreciated.

    Thank you,
    Foolish Girl :)
  • 0
    gave up
    No, if you don't cancel the contract within 3 business days the cooling-off period by registered mail, you don't have much of a leg to stand on.  
     You can gather a lot of price comparisons of their stuff and what you've found cheaper elsewhere.  Try approaching your franchise owner and tell him/her it's not cheaper or better for you at DB.  But then again, it'd take a miracle for an owner to say, "ok, I'll refund you the 5 grand or so and cancel your membership".  I wish.....
     As I've learned a very, very painfully hard lesson, NEVER EVER sign a contract like that one under the pressure they put upon their invitees...
     DB's a racket, they charge horrendously high membership fees to join.  That's what they're after or they'd give people a chance to sleep on their offer before they make you sign.... They'll go under eventually.  People won't be paying that high price to join when there are so many bargains out there online and in the local stores.  
     MADE a BIG MISTAKE  -- Buyers Beware !!!!!!!!!
  • 0
    Wendy
    Tell me about the fee for the vacation, if you would
  • 0
    Darrell T.
    I need help !
    My wife and I joined Direct Buy about 2 years ago and just found out that THE franchise in West Virginia is shutting their doors ! We signed up for 10 years and have been making monthly payments to Beta Finance. We also put a chunk of money down when joining.
    Any advice on what to do here to recoup our losses and get away from this finance company ?
  • 0
    dolores
    I wish I would have gone and researched Direct Buy too.  The prices are sometimes cheaper on the internet and faster delivery.  By the time you add all the nickel and dime charges, of fuel, tax, freight, shipping and the Direct Buy fee you are pretty well over what you can purchase on the internet. The lead time is something else with Direct Buy--add reseaching the item, the time representative takes the order in the showroom, the purchase dept enters it and you are out at least a week or two.  An order of tile can add from 2 weeks to 5 weeks. I wish I could get my hard earned money back too.
  • 0
    nicky
    thank all of you for helping me NOT make this big mistake!!!!
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