Greenbyphone.com Sucks Ichex.com
Complaint
Anonym
Country: United States
Bad Service and High Hidden Fees
Very deceptive company they have more than 5 different names and websites. They are spamming under the other names.
Greenbyphone.com
Posted: 2012-03-10 by Nouveaumgt
Annual Fee
Complaint Rating: 0 % with 0 votes
Contact information:
Greenbyphone.com
United States
Greenbyphone.com
Signed up for this company back 7/2011 as an alternative merchant acct to process checks from clients. Never used the service, not even once, and ended up forgetting about them until 1/2012.
Looking at my bank statement I see a charge for $199.95 annual fee!!! With NO notice from greenbyphone that this charge would be coming!!!
I quickly got on the phone. I was told to submit in writing that I never used the acct and want to be removed and of course refunded that money. Sent the email promptly never heard a word for a week. Called back to confirm receipt of email. Yes we got it and it's in our acct dept. waited another week no answer. 4 weeks later I get a response that they will not refund due to their terms and conditions !!!
I have an ingoing dispute with this company. Buyer Beware!! Very unreasonable for a small business
Very deceptive company they have more than 5 different names and websites. They are spamming under the other names.
Greenbyphone.com
Posted: 2012-03-10 by Nouveaumgt
Annual Fee
Complaint Rating: 0 % with 0 votes
Contact information:
Greenbyphone.com
United States
Greenbyphone.com
Signed up for this company back 7/2011 as an alternative merchant acct to process checks from clients. Never used the service, not even once, and ended up forgetting about them until 1/2012.
Looking at my bank statement I see a charge for $199.95 annual fee!!! With NO notice from greenbyphone that this charge would be coming!!!
I quickly got on the phone. I was told to submit in writing that I never used the acct and want to be removed and of course refunded that money. Sent the email promptly never heard a word for a week. Called back to confirm receipt of email. Yes we got it and it's in our acct dept. waited another week no answer. 4 weeks later I get a response that they will not refund due to their terms and conditions !!!
I have an ingoing dispute with this company. Buyer Beware!! Very unreasonable for a small business
Comments
Yes, we charge a $199.95 Annual Gateway Fee. In the terms and conditions it clearly states that we may waive such a fee if you use the system at least once every quarter. I can only guess that you stopped using the service and never thought to close your account, which costs money to operate. That was not the fault of the company. That is like forgetting to close a bank account and then blaming them when they charge you monthly, then overdraft and late fees.
Whenever you open an account anywhere READ the terms and conditions. A contract is just that, an agreement between parties. If a party is deceptive it Would Not Place the $199.95 in the agreement. Ours is clearly there for all to see.
https://greenbyphone.com/Terms_Of_Service.aspx
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SERVICE FEES AND ADDITIONAL CHARGES
e) Annual Gateway Fee
We charge an annual fee of One Hundred Ninety Nine Dollars and 95/100 ($199.95). If You process at least One (1) check each Three (3) months we may waive the annual charge.
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Deposits take 3-5 days to post to your account unless you are approved for Same Day Deposit. We do not hide this from any of our merchants. At Green we mainly deal with high risk merchant accounts. We require Credit Card Prepay on many of those high risk accounts. That is why you signed a Credit Card Authorization form and also why we have Terms and Conditions that clearly lay out how we operate. All calls are answered by live reps 9am-7pm Monday through Friday, Eastern Time, and transferred to a Live After Hours Call Center outside of those hours. All emails are responded to within 24-hours using a professional email management system. That email system responds instantly with a tracking number as well.
a) Email Notices
A One Dollar and 00/100 ($1.00) fee will be charged if you don not provide an electronic mail address or Two Dollars and 00/100 ($2.00) fee if you provide a non-working electronic mail address.
b) Automated Electronic Verification Fee
We charge a fee for every Automated Electronic Verification (hereinafter referred to as AEV) performed. Once Your merchant account is approved We will activate the AEV system, which will be performed on each and every check You enter into Our system. This service is provided by a recognized national third party. NO GUARANTEE OR WARRANTY IS GIVEN ON ANY VERIFICATION. If You wish to be removed from this AEV it must be requested and approved in writing.
All approved AEVs will be billed at the time the checks are processed, unless You are approved for monthly billing. Checks that fail the AEV will not be processed, unless you override the warning. All of the rejected AEV fees will be billed after the full month has been completed, billed together.
c) Phone Verification Fee
We charge a fee if You request that We verify a check by calling the financial institution from which the funds are drawn prior to presenting the check to Your financial institution. We do not offer any guarantee that once the check has been verified by phone that it will clear. We do not guarantee that We can verify all checks, or all information relating to such check/s. Information verified by financial institutions varies from institution to institution. We may only be able to verify the account is open and active, and such verification will be considered a Pass if confirmed with the financial institution. We may only be able to verify the Routing and Account numbers, and if funds are available. In most cases We Do Not verify the Name and Address or Telephone number on the check. NO GUARANTEE OR WARRANTY IS GIVEN ON ANY PHONE VERIFICATION.
All approved Phone Verifications will be billed at the time the checks are processed, unless You are approved for monthly billing. Checks that fail the Phone Verification will not be processed. All of these verifications fees will be billed after the full month has been completed, billed together.
d) Address Validation Fee
Some High Risk and Prepaid Merchant accounts are required to have Address Validation performed on all checks entered and processed. This validation is a US Postal Service Address Validation, and NOT a validation of the address associated with the bank account. We charge a fee of TWENTY FIVE CENTS ($0.25) on all address validations performed. If You wish to be removed from this service it must be requested and approved in writing.
e) Returned Service Fee
If Our Service fee is returned unpaid by Your financial institution, then We charge a returned check fee based on the allowable amount in your state. If a second item is returned unpaid, then We may place your account on High Risk Status and require a backup funding source (e.g., credit or debit card, security deposit, etc.).
f) Setup and Monthly Fee
We charge a Setup Fee of Forty Nine Dollars and 95/100 ($49.95), and for high risk accounts as much as Four Hundred Ninety Nine Dollars and 95/100 ($499.95). We charge a Monthly Fee of Five to Twenty-Five Dollars and 00/100 ($5.00 - $25.00), and may charge higher based on your account.
g) Annual Gateway Fee
We charge an annual fee of One Hundred Ninety Nine Dollars and 95/100 ($199.95). If You process at least One (1) check each Three (3) months we may waive the annual charge.
I believe you and I already spoke about this, and resolved it, over the phone. If I am mistaken please call me.
Our reseller quoted you that signup fee and the monthly fee. You signed the agreement. We billed you.
But as I stated earlier, if it has yet to be resolved please call the office at 404-891-1450 and ask for me personally so we can resolve the matter.
Thank you for your defense of our service. You are correct that we are not in any current lawsuits and have not been for a long time.
Shaun, we would appreciate you posting honest complaints and information online. We are not sue-happy, but will defend ourselves against suck erroneous statements.
If we are actually stealing money from people please give the FACTS here.