Greenbyphone.com Sucks Ichex.com

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Complaint

0
Anonym
Country: United States
Bad Service and High Hidden Fees

Very deceptive company  they have more than 5 different names and websites. They are spamming under the other names.


Greenbyphone.com
Posted: 2012-03-10 by           Nouveaumgt     
    
Annual Fee
Complaint Rating: 0 % with 0 votes
    
    
Contact information:
Greenbyphone.com
United States
Greenbyphone.com
Signed up for this company back 7/2011 as an alternative merchant acct to process checks from clients. Never used the service, not even once, and ended up forgetting about them until 1/2012.
Looking at my bank statement I see a charge for $199.95 annual fee!!! With NO notice from greenbyphone that this charge would be coming!!!
I quickly got on the phone. I was told to submit in writing that I never used the acct and want to be removed and of course refunded that money. Sent the email promptly never heard a word for a week. Called back to confirm receipt of email. Yes we got it and it's in our acct dept. waited another week no answer. 4 weeks later I get a response that they will not refund due to their terms and conditions !!!
I have an ingoing dispute with this company. Buyer Beware!! Very unreasonable for a small business

Comments

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  • 0
    Former Customer - They are Frauds
    I agree that they will steal your money! They kept a small portion of funds in a reserve for a period of time. When that time was up, they only allowed the funds to be used for their monthly fee, they never deposited the RMP funds back into our bank. Straight up frauds. After we closed the account, they kept the funds and will not refund the $90 or so dollars of OUR funds that was left in the account. I don't advise anyone to do business with this company.
  • 0
    App fulfillment systems
    Everything was great for a couple of months. The deal I made with them was $10 a month and $.50 per transaction. All of a sudden on December 24 there was $39 deducted from my account  and again on the 29th, and then attempt was made on January 15. Some company called global something  said they were a  compliance company and that they had sent me email stating that I was gonna get these deductions, if you asked me they're  ruining green by phone. I would think that if I was going to get a 400% increase I would at least deserve a phone call. I finally had to shut down my bank account to keep them from charging me anymore.  This was very unprofessional  if not criminal. I will never do business with them again. I never got any money back . Screw the Green by phone, they beat me out of my money and got away with it. I really didn't think they were of that class. I was wrong.
  • 0
    Shocked User
    This company may be legit but they use the loopholes to operate like a scam. Signed up years ago, never used, suddenly they start charging a "compliance fee" of $39.95, although they use a DIFFERENT company to do that Ninja Compliance. Called and wrote and was promised refund and closed account. Guess what happened? They continued charging! Fortunately my bank closed my bank so they couldn't do more unauthorized ACH withdrawals. And no, I never checked deceptive check box agreeing to their "compliance fee" they had NOOOOOO authorization.
  • 0
    Damien
    I Canceled My account with this company. They Took 200 out of my 150 of which is Deposit. I have 5 client checks as Testers that I put through the system all which incurred a 3.95% charge. Waited for the checks to be deposited for a week. when They guarantee deposits in 2 days. Not True. Further they didnt verify My bank could Actaully take the check. The Underwriting should have caught this BEFORE the account being open. Instead I got an email saying Im approved with No call or Instructions of even how to to use the system. I had to call Them to even find out how to input a check. Now They tell me I have to wait 6 months to get my desposite back. I sent Email to thier Supprt Team. Only to find they wanna charge me to actually send the check to me directly. with more Fees. This place is joke. You cant any one on the Phone who actually has the authority to do anything. They Keep passing the buck. Like its a Huge company. Thers only 15 people there. according to my Research. If No money Refunded in next 14 days. Im filing Attorney General complaint.
  • 0
    joseph
    GREEN HAS RECEIVED FUNDS FROM OUR COMPANY TO PROCESS PAYMENTS, BUT THEY HAVE REFUSED TO PROCESS AND ARE MAKING EXCUSES FOR PAYMENTS NOT BEING PROCESSE Our merchant account was approved by Green on 08/30/17. On 09/01 I sent a wire for $250 to cover refundable deposit $150 + $49 activation of account. There was an extra $50 that was sent to be applied towards processing fees.On 09/05 I get an email stating that the $250 will only cover my deposit which is incorrect according to the approval email i received. I have had 3 checks in the system to be processed since 09/01. Yesterday 09/06/17 I called green because my account was not active and I sent wire a week ago. They gave me the run around for an hour then I finally spoke with a manager Kristen at extension 1204 who "ASSURED ME" my checks would be processed at 2pm est. I then get an email at 6pm mst stating customers did not authorize payments and all checks were rejected. However, they still charged me for not processing our checks.
  • 0
    jo
    GREEN HAS RECEIVED FUNDS FROM OUR COMPANY TO PROCESS PAYMENTS, BUT THEY HAVE REFUSED TO PROCESS AND ARE MAKING EXCUSES FOR PAYMENTS NOT BEING PROCESSE Our merchant account was approved by Green on 08/30/17. On 09/01 I sent a wire for $250 to cover refundable deposit $150 + $49 activation of account. There was an extra $50 that was sent to be applied towards processing fees.On 09/05 I get an email stating that the $250 will only cover my deposit which is incorrect according to the approval email i received. I have had 3 checks in the system to be processed since 09/01. Yesterday 09/06/17 I called green because my account was not active and I sent wire a week ago. They gave me the run around for an hour then I finally spoke with a manager Kristen at extension 1204 who "ASSURED ME" my checks would be processed at 2pm est. I then get an email at 6pm mst stating customers did not authorize payments and all checks were rejected. However, they still charged me for not processing our checks.
  • 0
    BNB
    Scammy company. We were signed up for "live verification", yet we had a high chargeback rate on their checks versus our other processors. They do not adequately verify customers despite saying they verify, which allowed many customers to simply scam us. Thanks Green!

    RMP is also a joke. They incur *no* credit risk. They are simply printing checks with the information customers give them. They have no skin in the game, yet act like they need a reserve... For what risk is this pool actually applying to?

    Terrible company.
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