Cancelation Nightmare
Complaint
Sharon
Country: United States
I recently moved and are now living far from the nearest LA Fitness center. I stopped by before I moved out to terminate my membership. They told me I need to send them a filled out form by mail. Ridiculous. I printed it our and sent it. A month later I saw I am still being charged. I called them. They said "they have no record of my cancellation". How convenient! I filled the form again and sent it as a certified mail to have the proof of me mailing and them receiving.
The charges continued. I closed my bank account, and now I am getting calls from LA Fitness asking me to update my banking account information. I said I canceled my membership but for some reason it's still open.
The charges continued. I closed my bank account, and now I am getting calls from LA Fitness asking me to update my banking account information. I said I canceled my membership but for some reason it's still open.
Comments
If anyone else has cleanliness issues - i would love to hear about them before my case comes up.
L.A. Fitness, Saugus, roped me into a personal training contract, $240 per month, w/out informing me that I was bound to it for a year.
It is a long story so I will try to give you a shorten version. However, this falls under buyer´s remorse and you do not handle them. I do not see how this will fall under that if the other party was being egregious.
Continue
September 1 - I thought I was paying for only 10 sessions. The guy Branden, who no longer works there, not once mentioned the contract. He did not say I was signing a contract at all.
August 31 - David, who also disappeared, introduced me to Branden and said that he is a personal trainer and can help me out.
9-9-2010 Justin, told me Branden wasn´t a personal trainer and he was doing me a favor. Shortly after, perhaps on the 15th or 16th of September, that Justin told me Branden no longer worked there. He informed me that I was also bound to a contract. My response was wow, I cannot afford this 240 dollars a month. He said you can pay half the contract to break it.
Melanie was the next person I spoke with. The week of September 20th I spoke with her and she told me a Doctors note would suffice for the time being if I was getting gastric by'-pass surgery and in the meantime she could stop the payments until she heard something from corporate.
Around the beginning of October, October 10, I called a lawyer, Donald Bertrand, who tried to contact L.A. Fitness on several occasions through out the month of October. Since he was doing me a favor, (I am friends with his daughter-n-law, he told me on October 28 that it was taking up too much time because nobody at L.A. Fitness was answering his calls. I thanked him for his effort because he was doing me a favor.
Today, October 30, 2010, I called L.A. Fitness because THEY IN FACT TOOK OUT 24O dollars when Melanie told me that my Doctor´s note would suffice. I havent had the surgery but am in the process of getting the gastric bypass.
Surprise, when I called and asked for Melanie, I was told she no longer works there. So these are my question to you.
1. Can you help me if you see this as not buyer´s remorse?
2. If not, can I take steps to call one of the news stations to expose L.A. Fitness? if I am going to have to pay 240 dollars a month, I want other people to know about their deceitful and egregious behavior.
3. If this is buyers remorse, could you please explain to me how? If 1, If nobody gave me the opportunity to say no to this agreement and 2, I had no idea that this was even a contract. I would've never paid nor agreed to this since I was just looking for somebody to help for me for ten sessions to get into a routine and get back on track.
since that time my self esteem has dropped. I never thought in my life that I could be taken advantage like that. I feel so embarrassed I do not even want to enter there anymore because I feel as though I am the biggest idiot and they took advantage of my fragile state as I was making final decisions to make an informed decision about getting gastric bypass.
Thank you so much, even if you cannot handle this or do not want to, thank you for reading this long e mail.
Sincerely,
Please I want to remain anonymous until I know you are legit!
P.S. This is a letter I sent to the Better Business Bureau.
I am trusting God that your story is true. Maybe you have already resolved your issue as I am starting to figure out where to go from here.
I am exactly in the same situation like you. Enrolled in personal training session $240 per month. I was not informed of any contract and also I was notified that I can reduce the training session any time I want. Did you get the problem resolved? If so can you please let me know so that I could do the same to get my money back.
Thanks