Poor customer service
Complaint
clarion
Country: United Kingdom
I rented a car from Europcar in April while in France. I was not satisfied with the service offered and the additional charges I received afterwards.
First, I had to wait more than an hour to get my car which I rented and paid for well in advance. I was on a tight schedule and that delay unacceptable.
Second, When I returned home, I received a bill from Europcar where they charged me for two extra days, and some damage charge. I tried to investigate what damage was done to the car that I needed to pay for but got nowhere.
First, I had to wait more than an hour to get my car which I rented and paid for well in advance. I was on a tight schedule and that delay unacceptable.
Second, When I returned home, I received a bill from Europcar where they charged me for two extra days, and some damage charge. I tried to investigate what damage was done to the car that I needed to pay for but got nowhere.
Comments
I also missed my flight home and had to stay the night in the airport because all the travel lodges were booked out.
Very Very disapointed. By the way the customer service e-mail address dose not work.
I return to the desk and stood for ten minutes and she said OK your car is ready now. I gave the even more unfriendly lady my paper work and she asked me for my credit card, I said it was already payed and she said that she wanted a deposit from me for £250.
I said that I hire cards regularly and I have never paid more than £100 deposit, she just said, you have to pay £250 or your not getting the car in a even less than friendly manner.
I got the key of the car and went to look for it and I found it unwashed and uncleaned inside.
I went back in to speak the person behind the counter and said I wasn't very happy with the car, because it was dirty, I asked why I had been asked to wait 40 minutes for it to be cleaned in the first place, and it had not.
I said I would like another car because of condition of the first one she'd giving me and that I also wanted a manual and not a automatic.
She phone someone and said this guy wants the car cleaned now, I then reminded her, I was her customer and not her guy.
She then said I would have to wait another 40 minutes to have the car cleaned, I said, I would just have to take the dirty car as it was, because it would of made me late to start my journey.
WARNING, I was told by customer services that it may take up to 10 working days before you get your deposit returned to your bank account
We hire lots of cars throughout the year and would never use Europcar again.
Please someone from customer service europcar can contact me by email
iris.aires@scania.com
I have a fakture 2083565 to pay but it is very hard to contact the custome service to finalyze it, please send me an e-mail I will return sending my VISA card to pay it.
Iris Aires.
We got the car 12:35 and returned it 12:15 14 days later. We were charged one extra day (116 EUR) with the claim that we had had it from 11:36 (the time the papers were signed - but it took one hour before we actually got the car) to 12:30. The office was chaotic and the people lied about that "your car is stuck in the trafic on the bridge" when we complained about the waiting time. This was not true since we saw a driver take off to pick up our car after this was said and there was hardly any trafic.
The car was not fully filled with petrol when we got it (lacked 5-10 litres) but despite this we returned it completely full. Still Europcar charged us 21.60 EUR for refulling + 45 litres of diesel at 2.05 = 92.34 EUR.
We have sent Europcar in Italy a letter 01 August with a photo documenting time and fuel level at pick up and haven't heard anything from them. The phone number on the invoice doesn't exist and there is no mail address.
Seems some corruptions going on in this company specially in their Italian Branch!
martinez-marie@hotmail.fr
je ne suis pas d'accord sur le manque de 13litres d'essence que l'on me facture
a la dépose de la voiture tout été ok
Je vous demande de voir auprès du sérieux du personnel,j' attends un remboursement.
cordialement
Bloody useless
Then he was shouting to someone on the phone, the guy needs some (ANGER MANAGEMENT LESSONS).
This Pav Dubb ruined customer service at the end.
He will never get sacked because it seems to me after being a long term customer, Management don't have the bottle to sack Management. Therefore he gets a way with everything.
I THINK HR NEEDS TO GET INVOLVED, THEN AGAIN MANAGEMENT WILL BACK HIM UP BECAUSE THEY ARE MORE CONCERNED ABOUT HOW THEY WILL BE PORTRAYED.
GOD PLEASE SACK THIS 5 FOOT NAZEEM HAMID WANABE IDIOT.
WHAT’S UP
Is this PAV Dubb Married to Jackie, I obvoid them both when I rent a car but it’s good when Jackie off on holiday Pav is off as well lol. They both have holidays together.
MAKE MY LIFE EASY LOL.
Botty boy and girl.
I'm a muslim but allot of my brothers and all asian friends whether they are muslim, Indian and even Black have complained how they have been treated from him. The guy has a problem with his own race. The guy is messed up big time.
All that mean is i won't being Europcar in Birmingham Airport again.
LOOSE THE MIDGET WITH A TEMPER ( PAV DUBB ) THEN EUROPCAR BIRMINGHAM AIRPORT WILL BE BETTER PLACE FOR EVERYONE.
I was billed an additional charge for dropping off the car at CDG. I was also charged another $68.00 for traffic violations of which I have no knowledge. Here's the good part: I disputed all these charges with my CC company and did not have to pay any of them!