Turned Over To a Collection Agency for 46.00
Complaint
flyboy28
Country: United States
I am DirecTV customer. My account became past due for the amount of 46.51. That's only one month's service. They suspended my service. Then a few days later I receive a letter from a Collection Agency 'Collectech Systems' trying to collect for the amount of 46.51. Then yesterday, I receive a call from what is identified on my caller ID as DirecTV. Well it's not DTV, it's this pinhead from Collectech Systems. I called DTV and spoke to them and asked them why they placed this with a 3rd party collection agency for 46.51. Man, I could have been in the hospital or something. Anyway, they said that DTVs company policy is when an account has a pastdue balance of $15.00 or more then they turn it over to an outside collection agency and it gets reported to the credit bureaus as placed for collections. I told them to come and get their equipment of my property! Pretty expensive price to pay: Losing a customer for 46 bucks. No wonder why so many of my neighbors have "DISH Network" (who I already have a install date with)and not "DirecTV". So beware people before you decide to get hooked into a 3 year commitment with these snakes.
Comments
i called them today which is july 9,2008. they said that they only received
$18.00 of my payment. now i wondered where the rest of the 143.60 went. we still havent got no service.
Scott West
DirecTv
Albany, OR
1-541-926-4635 Field Office
1-360-885-9669 Regional Office
1-541-936-1908 Office
1-800-531-5000 Customer Service
You're a Dick
Signed
Non Commissioned Officer US Army with much more intelligence than you.
I had recently moved, CBE and I set up a direct debit from my checking account but this month it did not come out. Just so happen another call came into my phone from another collection agency, which I called back cause I do not answer my phone at work, I would hold for up to 15 miniutes or just get cut off. Finally got to talk to "someone" who tells me they have taken your account over from CBE and I needed to set my payments up with them. That would be fine but I have had no notification from anyone that my account had been "transferred." The rep said they had mailed me a letter, which I have not received, so I told him would not set up. He said he would transfer me to a Direct TV payment to make one installment, which I agreed because I intend to pay, but when I get that connection it does not give me any message of who they are, just automated give me your credit or debit card #, No Way, WOULD YOU!! Until I get proper notification I will not give someone this info over the phone. CBE stopped the draft NOT ME!!!
One last item, I originally set this direct payment up with a DirectTV rep then it is turned over to CBE, why should I deal with them when I owe and agree to pay direct to you?
that's call theft. and since you can prove your side of the story, good luck....
and by the way, your service is [***]!!!
How aboit if you paid your bill and the payments magically never reached DirecTv. This was happening on a regular basis for years, especially around the holidays! When I would call "customer service" oh....there was nothing they could do. Really?
Then, when I finally cancelled this terrible ripoff service, I was told I would be receiving a refund. 3 months later, I get an email saying I owe money. How do you go from refund to owing money. When I contacted your gutless CEOs office (of course a lackey spoke for him as he was too chicken to actually talk with a customer), I was told too bad and they, not only refused to allow me to contest the "bill", they also refused to address other complaints. Oh, I could do it on the phone, but they refused to put anything in writing. And I can tell you why. When criminals know they are wrong, they will do nothing to incriminate themselves.
Nice attitude you have there Scotty boy.....but classic DirecTv. I make sure to make scenes at all DirecTv booths as well. Funny how many people walk away when they hear an actual, ex customers experience while the DirecTv rep stutters and scammers.