telephone scam
Complaint
karin valliere
Country: United States
I like many others I just read about found my account had been charged 2 times in the amount of $19.95. I had never received any correspondence regarding the services I agreed to check out at on a 30 day no risk option to cancel. I called 1-800-475-1942, spoke w/ a telemarketer, and told her I wanted a credit immediately, and that this is a well known scam, and I would call another number to report them to a watchdog fraud site. She immediately said she would credit the amounts, posting in 2-3 days. No questions asked. I told her I wanted to confirmation # for each amount credited, which she did. We'll see if in fact they will do this. Will let this site know what happens.
Comments
I called them on Monday, 11/09/09. They asked for my name and my address and they could not find me in their system. I then gave her my card number and they still could not find me. They said my card number was associated with someone else. I asked how this could happen, and they explained that there was probably a mix up in their system and that they would correct the problem and credit my account. But, she reported they would need to investigate to verify and she gave me a cancelation number.
I watched activity on my account to see if there was a credit or any more suspicious charges. After a week, the two $19.95 charges from Advantage Care Plus had still not been credited back to my account.
I called Advantage Care Plus again a week later on Monday, 11/16/09. Again they could not find me in their system by name or address. I referenced the earlier call from a week ago asking why my account had not been credited. They were unable to tell me why. He gave me another cancelation number and said it would take 1 to 2 weeks for my account to be credited. He said they would also investigate and send me some paperwork in the mail but as of today (11/25/09) I have received nothing from them. After this 2nd call I started to get suspicious but I decided to watch my account closely and see what happened.
Right after I spoke to Adv Care Plus on the 16th, a new unauthorized charge appeared against my account for WC Budget Savers and I become concerned that the unauthorized charges from Adv Care Plus and WC Budget Savers were related.
At this point I called my bank (Wells Fargo) to cancel my card and their fraud dept is investigating.
I have no idea who these two entities are, and at no time by any means did I authorize them to charge my account. I have received nothing from them, tangible or intangible.
Wyoming Attorney General's Office and filed a complaint, but I believe I can get this money refunded if I can talk to the right people. My email address is baumanns_100@live.com. Thank you