Digital Star unauthorized charge
Complaint
Steve
Country: United States
A preauthorization for $74.95 from Digital Star with a bad phone number (208-123-7377) showed up on my debit card account 1/29/12. Called bank fraud department and had the account killed immediately. They stopped the charge since it had not completed. Do not know who Digital Star is or what the charge was for. I use the card for online purchases mainly through Amazon. No purchases in the last 30 dqays. However, I placed orders in the last 60 days from a company called Turncraft (woodworking plans), Personal Creations, and Entirely Pets. I wonder what companies others have used recently.
Comments
2/13/2012 Digital Star +442 $149.99
Canceled debit card. Theres something seriously wrong going on here. This seems like database security breaching.
On the one hand, they don't want to lose money, and if a customer brings it to their attention, they have an obligation to send a dispute back through the system, until that time it isn't really their money on the line other than their employee time spent "investigating". Their management systems are more designed to manage "cost centers", than to fuse disparate fraud information into a coherent picture.
You would think that their risk management departments would take a broader view, but recent history suggests otherwise.
If you want it in the news, which would force the "leak" to be plugged (to avoid embarrassment if nothing else), why don't you contact Bob Sullivan at msnbc's Red Tape Chronicles?
I called my bank immediately to contest and they told me the only information they saw on it was a a "Theatrical production company" based in Great Britain.
Not sure what else can be done beyond that though finding you all on here actually makes me feel a little safer. Yeah it sucks but it looks like some major fraud that get sorted out just hope the headache from it isn't too bad.