Never again
Complaint
Pam
Country: United States
I started my reservation to Orlando with eTourandTravel.com. They said they need my credit card number to hold my reservation. I provided one. It was a natural thing to ask and many companies in travel industry (hotels, and car rental businesses) do this. They make an empty request to your credit card to make sure you have the credit allowance for that amount. In two days I noticed a charge from eTourandTravel.com for near $300. I was just holding my dates and was told I will not be charged until I actually pay for the trip. Yet, they took the money from my account without my authorization!
Comments
and a 90 minute tour is nothing.i don't know what everyone is complaining about,you get alot more than tou pay for,etour has always been very nice and truthful about everything they require and promise.so quit gripping and just stay home!!!!!!!!!!!!!!!!!!!!!!
I wrote to my credit card company and disputed the charge. They got the company to return half of the charges, but Tour and Travel kept the other $398 dollars they had charged. I listed a complaint with the government as they called a "no call" number which is against the law. I would never again deal with this company as they are not honest and unreasonable.
Maryland
Well, this is where the conversation went south. He had this tone about him asking me if I had ever heard of Sheraton...and when I said I wanted to discuss it with someone first he practically screamed..."WHO, lets calls them then!" He told me I was never ever going to get a deal like this anywhere ever again and his voice was soooo angry. "what's the problem, don't you have a credit card?" Then I remembered, I got a similar call some months back and they were extremely rude. At this point told him I definitely decline and then he thanked me for "wasting 10 minutes of his reps time" and was even hotter under the collar than before...and like months back I cut the line and hung up on him because he was staring to go into a rant. Now I tell you...I don't ever find the need to hang up the phone on anyone, but these guys are ridiculous and the last time they swore at me and the whole bit so I wasn't waiting for it again.
Bottom line is people don't give away things for nothing...there is always a catch. And he certainly had motivation for being rude. He's paid by the number of people they can dupe into accepting because their ultimate goal is to get you into a high pressure sales enviroment, give you some food and drinks and make you feel cheap and stupid. I can imagine the Vacation Ownership reps and how pushy, intimidating and condescending they might be. It would ruin your whole vacation. With people this unprofessional how do you trust your precious vacation time to them? Check out tripadvisor if you want the low down...it's given me travel answers many times.
http://www.etourandtravel.com/99promo/
I also googled them and found many sites talking scam. I specifically asked him if the "Act Now Offer Expires" date was a program that changed for each day. He laughed and said "No, tomorrow we have to sell this for $499. You got this call because of a survey I filled out years ago so you wont remember". I told him I was veiwing scam sites to check them out. He went on about the License Number which meant they were not a scam. That number meant nothing to me. Well, they must take us for fools. First, I NEVER fill out surveys. Second, I just looked at the site this morning and guess what...now it has todays date. Go figure. They may sell a vacation, they may just steal your money. I do know they are not truthful and I wouldn't waste my money just to see. Anyone can create a site to say what they want. Famous last words "Just cause it is written, doesn't mean it is true"!
paying an activation fee. I said "no". I will now call my credit card company to alert them and state that I will not accept any charges placed
by this company.
Scam Alert www.etourandtrvel.com
I just wanted to add that www.etourandtravel.com aka e tour & travel phone number is 1-866-639-7720 is most probably a scam. A very nice lady called me and did a great job of selling me on the package they were offering...
However I asked for a phone number to call back so I could check with the better business bureau BBB and make sure they were a good company. I was told that they did not have a phone number I could call back on. I was then moved to a supervisor and he did give me the phone number 1-866-639-7720. But tried to bully me by saying that they only make one call and by the time I called the BBB and then called them back the price would be higher. (what a lie). I asked if they were a member of the BB and he gave me the old scammers lie about BBB just being a reporting agency and that they do not have memberships. (another lie, my business is a member). I asked about being a member of the local chamber of commerce and he said, I think we are but I do not have that info. I told him that I was interested in the package but that I did not want scammed. He got flustered and wanted to end the call. Supervisor obviously knew that it was a scam by his reaction. The poor girl that called me in the first place has probably been deceived and I really hope that she can get another job. She would be great at a legitimate company.
P.S. I would have bought the package as I do want to go to florida to see my brother. But with a couple questions, a google scam search, and the attitude of the supervisor, it became very obvious that this is a scam.