Unwanted calls from 08456306967
Complaint
Akkila
Country: United States
This number has been calling for a few days now. I called back and heard "you've missed a call from your bank or service provider". I hung up. The next time they called I answered. An auto-voice asked me to press 1 if I was the person they named, 2 if I was not. I pressed 2, and they continued asking for other personal information. They said it was Lloyds TSB Card Services.
Comments
Who ever thought that this was a good idea is really a little thick and I hope if the person that thought it up does work for a bank that their next project is nothing more complicated than taking the orders for tea and coffee. In an age where we are all advised to keep as much personal information personal regarding the threat of identity theft, who in their right mind is going to give out D.O.B. and account details to some stranger that already has your name and phone number?
It appears that it is legit after I spoke to Lloyds TSB through a different number, it was regarding authorising a new card that they had sent me. However it still seems to me to be a really stupid way of contacting people, through a third party and an unidentifiable phone number - A bad business idea to be sure! My advise is don't call the 0845 6306967 number as all you will hear is an automated voice message, call the customer service number on the back of your card, speak to a real person and tell them that "thanks but no thanks and cancel your credit card".
one at 2 minutes past midnight!
Just searched it on whocallsme.com and 08000280683 may be MBNA but it called a guy and he doesn't even have an account with them. But MBNA are taking over the world I now have 3 cards run by them but they were originally 3 different banks.
If I get a human call, I say I don't give my details to anyone who rings me they get stroppy.
I just got this off MBNA website on their fraud protect page.
The first line says it all.
Phone transactions
Don't ever disclose sensitive information to someone who is calling you. If you initiate the call, security questions are a necessary part of authenticating your identity and can stop a criminal from accessing your account. If you are sure you are speaking to MBNA, you are safe to give such details–but never your PIN. If you are speaking to a retailer, you might legitimately be asked for your card number, issue date, expiry date, or 3–digit security number–but never your PIN.
I hope they stop doing this though because they do ask you for your date of birth (in my case), which they really should not be asking you to do from a cold call.
To be safe I phoned Lloyds TSB's general 0845 300 0000 number, where it was confirmed that some git had tried to spend £1500 of my hard-earned cash on some chav shopping website I'd never heard of (I've since googled it). I was put through to the very helpful fraud department, who went through some other recent transactions (all correct) and cancelled the card.
Dodgy transaction was attempted at 3.09pm on 3/12/2011, Lloyds left the automated message within ten minutes and shortly after it was all sorted. New card will be in the post on Monday.
Tossers (not Lloyds, btw)...