KInetico sucks

ComplaintsHome & GardenKinetico water softner

Complaint

0
MH
Country: United States
I bought my water softener and reverse osmosis 6 years ago, they promised me cristal clear ice but I never had it.I was not able to return the system because thay told me the fridge tubes are contaminated, we bought a new fridge and till noe we don't have cristal clear ice.

The scam today is I called for service for my reverse osmosis under the sink I keep hearing the water , the technician showed up on time looked at it, seriously just looked at it and told me I need a $325 valve and it will cost me $15 per 15 minutes to install it , I said no thank you.
Well I was charge $79 service chage and $30 labor charge although he didn't do any labor.
I called the company and they said this is their policy.
KINETICO IS THE WORST COMPANY I ever delt with,big time LIARS.
I will never recommand it to anybody, it is the worst for a fraction of the price I can get the same system from Costco, lowes or home depot.

Comments

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  • -1
    Ed Hunt
    | 12 replies
    we have them 9306B $26.00 plus tax And shipping
    • -1
      KHR replies to Ed Hunt
      | 3 replies
      please send me your contact info so I can order the K5 filters through you.
      • 0
        Sam replies to KHR
        Do you have Kinetico 9306B and 9461A replacement filter?
      • 0
        Sam replies to KHR
        | 1 reply
        I need a replacement cartridge for Kinetico K5 system
        Kinetico 9306B
        and
        Kinetico 9461a

        please email me
        kvsumesh@hotmail.com
        • 0
          Bill replies to Sam
          Water Fixers @ 888-928-6444 and ask for Lisa
    • 0
      KHR replies to Ed Hunt
      please send me your contact info so I can order the K5 filters through you.
    • 0
      gijane replies to Ed Hunt
      | 1 reply
      Ed,

      Can you send me a note on how I can order these filters from you?  thanks.
      • +1
        tom replies to gijane
        Try Ecowater. They can be found on any Costco and units are way better.
    • -1
      Bill Schutten replies to Ed Hunt
      Please send me your contact information. I'd like to place an order.  Bill  414-406-0217
    • 0
      matt replies to Ed Hunt
      Good afternoon, where can these filters be purchased for $26? Can they be ordered from your companies website or have to call in and order? please let me know mbacon@usa.com
    • 0
      D-Tech replies to Ed Hunt
      | 1 reply
      Hi Ed: how Can I buy 9461A & 9306B from you? Total Price for Both New? Please advice send to me at the.olderguy@yahoo.com
      • 0
        crookbusta replies to D-Tech
        Ed posted here nearly 7 years ago.  I doubt he'll see your reply.
    • 0
      robert replies to Ed Hunt
      Please send me info on how to order the 9306B Kinetico replacement filter cartridges
      rmsa@pacbell.net and/or ncolwell@pacbell.net
  • -1
    ed hunt
    | 3 replies
    we carry those filters $26.00 plus 20.00
    • 0
      Scott Water replies to ed hunt
      How would I order a water filter to Zip 01982 ma?  And what price could you give for this delivered?  can I assume these are factory new, company (Kinetico) new as well?  Thanks
      Scott
    • 0
      R. Nydam replies to ed hunt
      Can you email me where I can purchase these from.
      thank you.
    • 0
      tom replies to ed hunt
      Ed can you send me pricing on Kinetico 9306 and 9309 ,and if you can send them to 13812 zip code. thanks. email- tgsmith2@aol.com
  • +1
    waterman
    | 2 replies
    one of the reasons the price is so high is because they are coached by Kinetico as to what price range they should be selling at.  A selling range means no price fixing but keeps the price elevated as all dealers know what others are charging.  You have to buy from them instead of your local independent water treatment professional.  They also have a deal with Home Depot which pays H.D. a 18-20% commission on each sale.  This adds a cost of $500-$1000.00 on each and every sale that is linked to a Home Depot lead.  They also lock you in with their 15" pre-filter.  Only they can sell it to you.  Since Axel Johnson purchased Kinetico many people who were good were let go.  The remaining are nothing but crooks and the dealers have become their puppets.  If you think the Home Depot connection doesn't effect your price just think about it!  The prices across board on all systems have gone up over the last 2 years.  Somebody has to pay for it and they can't quote you less than the H.D. price so everybody pays more and you think your getting a better deal by going through the H.D. but your getting hosed.  Believe me I know the truth.
    • 0
      denise replies to waterman
      | 1 reply
      I have well water and i want to know what is the best system for have good water?
      • -1
        Property Manager replies to denise
        We've found EcoWater units to be the most economical and extremely reliable.
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