Charge for seat assignment & lousy customer service
Complaint
M Fricke
Country: United States
I made reservations (first experience) on CheapOair for travel for two without making a seat assignment. I followed a link in the email confirmation the next day to request one, and was presented with the option of paying $11.95 for an "enhanced" service which included a small graphic of the aircraft outline with seats color coded as to availability (like I've seen for FREE on other websites), or continue with the "standard" selection. I chose the latter, and another pop-up asked if I was SURE I did not want the enhanced version. Again - no. I was then presented with the option of REQUESTING either an aisle or window seat and promised a response within 48hrs. I called their customer service number and after 33 minutes on hold was connected with a somewhat frazzled rep who took care of the assignments for me. I don't know if this is a new industry trend or unique to CheapOair, but I won't be back unless I can be assured I can make a seat assignment without paying extra for privilege.
Comments
go to the airline and pick your seat assignments for free. That's where you
can also find out that CheapO is charging you a service fee of $28 to make your reservation. To save time and money, once you find the flight on CheapO that you want, just go to the airlines's web site to make the reservation.