Charge for seat assignment & lousy customer service

ComplaintsTravelCheapoAir.com

Complaint

0
M Fricke
Country: United States
I made reservations (first experience) on CheapOair for travel for two without making a seat assignment.  I followed a link in the email confirmation the next day to request one, and was presented with the option of paying $11.95 for an "enhanced" service which included a small graphic of the aircraft outline with seats color coded as to availability (like I've seen for FREE on other websites), or continue with the "standard" selection.  I chose the latter, and another pop-up asked if I was SURE I did not want the enhanced version.  Again - no.  I was then presented with the option of REQUESTING either an aisle or window seat and promised a response within 48hrs.  I called their customer service number and after 33 minutes on hold was connected with a somewhat frazzled rep who took care of the assignments for me.  I don't know if this is a new industry trend or unique to CheapOair, but I won't be back unless I can be assured I can make a seat assignment without paying extra for privilege.

Comments

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  • 0
    Tonya
    I booked flights for myself and a friend.  When I got their email saying that I had not chosen seats, I clicked the link, but when I got to the site and picked the supposedly free regular seats, they charged me $30 per seat.  I did not choose seats.  I called cheapoair, but the guy on the phone said that seats were $30 per flight, per person.  We called the airline (American) and they will not choose seats for us either.  They said that we will have to pay the money to choose them online or wait until the flight.  Could not book through the airline directly as the same legs were not available.  Also, when you get the email that changes have been made to your flight, make sure that you call and verify the changes every time and get a new email itinerary every time.  Was told that the changes were verified for both people and then found out my friend was "confirmed" on flights that no longer existed.  Crappy customer service that is clearly in a different country and they do not understand.  Will not use again.
  • 0
    kim
    we are going overseas in August and I was wondering when is the best time to get my tickets for our flights ?
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