Request to stop unsolicited phone calls

ComplaintsUnsolicited Phone CallsUniversal Survey Center

Complaint

0
Justin Kim
Country: United States
Universal Survey Center keeps calling our phone even after we requested them not to call us. (Calls from 1-646-467-6665). We would like to request FTC to list our phone number (301-279-5477) so that Universal Survey Center will not call us again.
 I did a Google Search and found that many people report similar complaints against this organization. The web address below lists many similar complaints.
 www.callferret.com/646-4676665/html.

Comments

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  • 0
    candy
    I worked there ONE day and never came back..they are too cheap to even have headsets, yet they want you to type what the caller says verbatim but at the same time they want you to keep the stupid ass phone in your hand! Both locations Brooklyn and Manhattan totally suck.
  • 0
    Jennifer
    We have been harrassed by Universal for weeks.  They call almost daily.  Tonight (Sunday), instead of blowing them off I asked them to remove my number from their system and not call back.  I was rudely informed that they WILL keep calling, and there's nothing I can do about it.  I firmly said not to ever call back, and hung up as she was saying, "We'll call back at a more convenient time..."  They called back 30 minutes later, as I was putting my kids to bed.  I went to their website to complain, and found the Do Not Call list.  I hope it works, but based on the complaints I have read here, have far from high expectations.
  • 0
    Wendy
    I hate this company sooooooooooo much!  They call my home every single night even though I tell them to STOP!!!!  The police should be notified they are stalkers!!!!!!!!!!!
  • 0
    Insider 1 (Name withheld) :(
    | 1 reply
    As yall noticed I'm not giving my name because I'm paranoid like that. Nor will I tell how long I've worked there so it won't be easy to be targeted if it does exists such practice. Some of these complaints might be acurate and reason I know is because Respondents have told me of identical complaints and those of my co-workers (whether past or present)as well, but the matter of the fact is that:

    1. If we, the caller as an individual don't meet the quota or from that study alone does not have the required amount completed survey by the hour, sadly to state: they send us home. It won't matter if I had an incomplete survey, must be completed or face music and hope they didn't notice you have no complete surveys which sometimes I believe it goes by the mood of the supervisor.

    2. I won't be able to speak on the Do Not Call List, because I have no idea if it's true or false. I take people off the list if only if Respondent requests it, but I will admit this and don't be surprised to read the following: If you, the Respondent don't let us "fight refusal," meaning when you state you're "not interested" and you don't let us say "have a nice day or night" or "Is it because we called you at a wrong time? When is the best time to call you?" among other lines to keep you & hope you can give us your opinion(s) at a later time or later on that month or year.

    3. Some of us catch an attitude because find such Respondent to be rude. We have feelings, too. They instruct us from Day 1 "Don't take it personal." I don't want to take it personal, but gosh! What other way is there for us to not feel down?

    4. We don't call u because computer dials for us, so please stop telling us "You have the wrong number" and hang up. Numbers are radomly chosen.

    5. Since Respondents won't care about the "Big Brother" issue, will keep it about Respondents & Interviewers. Some of us work another P/T job because this one pays minimum wage. When I first came to this Call Center the whole room was full of callers, but now? Forget about it. Another thing I don't understand is why they keep hiring almost every Tuesdays, it's even announced on WorkForce 1, for what? Tax purposes? Gov't surplus? Let's see what rebuttal or understanding comments I see after mine's.

    There were more I wanted to write here, but don't remember them now. Maybe later. :)

    God bless you, all. Merry Christmas, (not holidays, I won't appease Islam and bow down to Al-lah). Don't drink & drive. Don't drink around children. Go smoke on top of somewhere where non-smokers don't have to smell it, really swallow your smoke.
    • 0
      Smarterthanyou replies to Insider 1 (Name withheld) :(
      Could have felt sorry for you right up to when you had to end your post with hate.  Happy holidays respects everybody who does not practice your religion.  Which is what America is all about.
  • 0
    Insider 1 (Name withheld) :(
    Oh, the National Do Not Call List is for TeleMarketers. We take opinions, not sell anything as stated in the beginning of almost every survey we read yall verbatim and yet some of you, Respondents ask me "What are you selling?" Too bad we can't ask you personal questions like: Are you deaf? because calls are monitored for Quality Assurance.

    If you're not sure what you heard you can ask us to reread the Intro again, don't be afraid.
  • 0
    Anonymous Worker
    Sorry folks, I work there too, at Universal Survery.
    1. You will keep being called no matter what.
    2. If the person is really sincere then I would take them off the list.
    3. I am one of the few people who allow the person to speak to my supervisor to take them off the list.
    4. From day 1 we are told never to take the number off the list but to always make it a call back, and that "yes" we are stalking and harrasing people, said by my supervisor.
    5. Needed a PT job in the evening, beats working at McDonalds
    6. Undersirable people work at the Manhattan Office, the Brooklyn office is usually young students in school.
    7. Working here would lower your self-esteem and cause suicidal ideation.
    8. Dont work here unless your a hot female who is loose, they play favorites and it is a totally unprofessional place, you are basically sh*t
  • 0
    Anonymous Worker
    Me again, I think the best thing you could do is call Universal Survery and "Harass" the Powers that Be. For instance, Susan Pride handles the hours for workers there, harass her. Basically harass everbody in the company directory till you get somewhere, fighting fire with fire. Either way is sucks all around that a company can still harass you following a loophole in the law.
  • 0
    Anonymous Worker
    Hello, me again, 1 last thing. If you dont want to be called again then say that you dont speak english (DO NOT SAY SPANISH) or say that they have called a BUSINESS, works everytime.
  • 0
    Anonymous
    Call Linda Sherry at 888-391-9991 extension 108 and asked to be removed from the list.
  • 0
    Anonym
    I'm Pissed and cussed the [***] out the first time they called then someone else who speaks english called back so I cussed his [***] for calling me on a Sunday at 8:30 at night.
    • 0
      anonymous
      all i want is for them to stop calling me and they wont they called me 3 time with in an hour how do i get them to stop
    • 0
      JL
      Stop Calling!
    • 0
      michelle
      i was called by someone from Universal Survey and advised him i asked someone previously to remove my number from their call list, he said ok and the call ended. 2 minutes later the same person called back from a private number and identified himself as a supervisor from Universal Survey. He asked what the issue was and i explained to him that i previously asked to be removed from their list and i was still being called everyday. He then said , "well i am not a supervisor and i can reverse search your phone number and come to your house so we can resolve the issue in person." i was so shocked, i said "excuse me" and he hung up the phone.
    • 0
      redgator
      I'm going to try the nice way first. Then I'm going to be a real [***].  I've just taken them off my blocked senders list to actually talk to someone.  If they refuse after I tell them to f*** off, then back on the blocked list.
    • 0
      Consumer
      There should be legislation passed against research firms.  We should all write to our legislators and ask them how of them participate in survey calls?
    • 0
      debrakinsky
      Survey calls are not covered under the Do Not Call registry, unfortunately. I'm hoping that they will be at some time in the future. I am bothered more by these calls than I ever was by telephone solicitors. I get about one personal call to every 6 survey calls anymore. It's so frustrating... I almost feel like I'm paying to allow survey takers to call me. And now what many of them really are is a veiled sales call - staged to look like a survey. I would blow an ear-piercing whistle, but I really don't want to hurt the innocent person who is just making minimum wage trying to live. It DOESN'T help to just answer their questions. I tried that. It seemed to just generate MORE.
    • 0
      Marvin
      I too have been blasted by Universal Survey Center calls.  The operators purport to be collecting customer satisfaction information for my local utility company.  Calls continued after I told them I wasn't interested in providing information.  I contacted my utility company and was told the calls were from a third party with no affiliation with them.  This evening I received another call from the Universal Survey Center.  I asked the caller if she was really working with or for with my utility company.  She danced around things a bit so I finally asked who cut her paycheck.  The caller connected me with a supervisor who seemed a reasonable person.  I was told me that my number would be taken off their list and I would get no further calls.  We shall see....

      By the way - expect no help from the government regulatory bodies when it comes to ending this type of call.  It's public record that the NSA and friends monitor all phone traffic to 'keep us safe'.  Yet oddly enough they can't seem to identify and prosecute the slime who violate no call lists thousands of times every hour.  I smell a rat.
    • 0
      windstar
      told idiot not intrested in taking a survey  why does he do idiot calls back ?????   just to harrass ?????   shame some people have no brains and are stuck in a career that is totally useless
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