Terrible dining experience

ComplaintsRestaurants & BarsRed Lobster

Complaint

0
Judi Blake
Country: United States
On June first a friend and I went to Red Lobster Restaurant for lunch around 2:30PM. We were greeted poorly by a messy dressed hostess who had a very sad and put upon attitude. As she seated us, we decided to sit at the bar. The service was terrible. When we complained to the manager nothing was accomplished. Just the manager and the waitress/barmaid whispering to each other. The potato was uncooked and hard. The food itself was sparse for the price $22.95, the coke was flat, and the manager did nothing to help our situation. We would never go there again or advise anyone else to go there either. Greenacres, FL

Comments

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  • 0
    linda
    | 2 replies
    we went to red lobster in kokomo indiana on sunday 3-2-08 for my brothers birthday. there was 13 of us in our party  table 37 server leatha ck#57190
    transaction #190831613.this was the worst service i have ever recieved in my life, and the food was even worse.first of all if you go to a place to eat all the time and order the same thing you know what it looks like and how it is served.the server brings my chicken apple walnut salad to me on a small
    saucer size plate when i asked her what the deal was she informed me they were out of the dishes it is usually served in because they were all dirty, so i asked her to take it back because i was not going to pay 9.95 for 50 cents worth of salad. she removed it brought it back to me and informed me she had dumped it on a plate that i wanted it looked awful, so i told her again to remove it i just wouldnt eat.then when the rest of our party's food was served there was not a shrimp or lobster on the table fit to eat they were all rubbery, and hard, pasta was very dry. we will never again eat at a red lobster any where. i work at a local hospital and we order take out all the time. red lobster menu is now removed from our menu book. i highly suggest to everyone do not go to red lobster if you want good food and service
    • 0
      Server @ Red Lobster replies to linda
      That does sound like a terrible dining experience and must have traumatized you regarding to you never wanting to eat at a Red Lobster again! I'm sorry you and your group had to experience a disaster like that. That is not what we strive to represent by any means!

      I am currently a server at a Red Lobster location in Minnesota. I just want to say you should give it another try! Our mission is to make every guest's trip to Red Lobster an amazing one! We have a new revamped menu including something everyone can enjoy including sirloins, chicken breasts, pork chops, cheeseburgers, and of course delicious seafood selections!

      Give Red Lobster another shot because you may change your mind and find it to be one of your new favorite restaurants!

      Sincerely,

      Concerned Server
    • 0
      walter h rupp replies to linda
      the food and service at beaverton or is shamefull  how can  place stay open with servive like that   and the servers even wanted a tip
  • 0
    angelinfl
    | 2 replies
    I think if you informed corporate at red lobster through the net or asked for the district manager of the restaurant especially since you have your receipt and check number they will give you gift cards for the cost of your meal.  I know I could get some action on this....
    • 0
      camronthebutler replies to angelinfl
      that stinks horibly haha for u that is
    • 0
      Jill replies to angelinfl
      How much the gift card
  • 0
    Lynn
    Red Lobster happens to be one of my favorite restaurants, however, I am starting to be disappointed in them.

    One night my friend and I went there to eat. Her order was messed up and sent back and they didn't bring my food to me. So, mine is just sitting there getting cold and they bring hers back. I told her she should complain (b/c I don't like to complain face to face) and they offered her meal to be free but NOT mine; although I had encountered problems as well!

    I have also noticed that the portions get smaller and smaller but the prices get higher and higher. And WTF is up with 'sea salt'?!? The Red Lobster I am referring to is in North Charleston, SC and they no longer serve regular salt. Or sometimes they're out of lemon. OUT OF LEMON, at a seafood place?!?!? You've got to be kidding me.

    I must say, the biscuits never fail to disappoint me; that is when the waitress remembers to bring them...
  • 0
    Becky
    | 1 reply
    We love red lobster however getting very diappointing and not going very often these days--the prices are escalating and the lobster...so tiny!!! We buy our lobster for at home prep now because the lobsters so small at red lobster its hard to believe they call it lobster..and the nerve to raise the prices so high for the ultimate feast!! We're doing at home now...going elsewhere for GOOD seafood for the price.
    • 0
      James replies to Becky
      I strongly agree on that also San antoino red lobster has the worst mangers on marbach and on the south side of San antoino don't know why they think they know it all gonna lose $$ Cuz nobody wants that kind of service ..
  • 0
    Shawn
    Red lobster used to be one of my favorite seafood chain restraunts. My wife and I dined at Red Lobster In West Columbus on 28 Jan. After ordering, it took approximately 1 hour to receive our meals (restaurant was no where near what anyone would counsider busy. Many empty tables). I ordered the new york strip, my wife ordered the grilled salmon. The steak looked fine, but was a bit chewy. My wifes salmon also looked good, but was not even cooked in the middle.  This is the second time that she has received raw/undercooked fish at Red Lobster. The first time the tilapia was still frozen, not sure how that got overlooked. The quality has definately gone down, and at least at my local red lobster the amount of business is going the same way. I am through with Red Lobster.
  • 0
    hardkicks66
    | 1 reply
    some steaks are like that no matter how they are cooked.  that's why you take a few bites and if it's not right---they gladly make you another one.

    also...your comment on the "frozen talapia" is quite impossible since it is a fresh fish....there is never frozen talapia at Red Lobster. Never!

    Some people are just complainers.  if everything isn't perfect.... they feel somehow wronged. If something isn't right Red Lobster bends over backwards to make it right.

    With all my years in the restaurant business ....I can usually tell who's a complainer before they even get there food!
    • 0
      Just the truth replies to hardkicks66
      I was a former Red Lobster employee and I can tell you about the "so called" fresh fish.  The managers would freeze it, to reduce the waste.  I have seen this several times.
  • 0
    chuck
    | 2 replies
    My family and I went to Red Lobster, (One of our favorite places to eat) upon arrival at 2:10 pm the hostess informed us it would be a few minutes.  She then continued to talk to her friends standing at her desk.  After about 15 minutes we still had not been seated.  This is not very long, except the resturant was about 10 percent full.  I asked, how much longer it would be?  I was told she would check as soon as she had the opportunity, and continued to talk with her friends.  Another 10 minutes went by and we were still the only ones waiting.  Then a couple came in an approached the hostess, (Same Story) it will be a few minutes and as usual her conservation continued.  Another 10 minutes went by and I informed the hostess we would be going to Joe's Crab Shack.  This has happened the last two times we went to the Red Lobster in Fayetteville, NC.  I can assure you it will not happen again.
    • 0
      Ashley replies to chuck
      I used to work as a server sometimes they don't staff enough servers like on a slow night for every table in the restraint they were probably waiting for someone to finish eating or a server to come in. Calm down and be grateful you can afford to eat out.
    • 0
      Madeline replies to chuck
      that is true haven't even finished the food the ask desert or check. really rude. never again and buy  the way food was terrible
  • 0
    onnie Cauchi
    To Whom it may concern.

       I went to a Red lobster in michigan (mt. Pleasent). I saw therer lobster Fest commercials and was in the mood for crab legs.  I ordered a i/2 pound, they were nothing like on T. V.  I tryed to crack them and the shells were so soft they would not crack.  We were asked by the manager if everything was ok.  When we told him about the crab legs he did nothing and walk away. I was very dispointed. Was really in the mood for crab legs.  Its a shame
  • 0
    LCWINK
    TOLEDO OHIO REYNOLDS ROAD LOCATION:
    I AM WONDERING WHAT THE CHEESE IS ON THE SALAD,  HEY 24 HOURS LATER IT LOOKS THE SAME LIKE I DON'T THINK IT IS REAL PARMESAN WHO THE HELL KNOWS WHAT IT IS?
  • -1
    Tawnay
    You inbreds need to learn how to spell before commenting on a globally read website.
  • 0
    Sherman regular
    The Red Lobster in Sherman texas has been cutting the portions every time my wife and I go there.  The biscuits used to be the highlight of the meal.  Now they are about half the size and only one per person.  We get coconut shrimp and the sauce that they bring out has been cut in 1/4, unless you beg.  If i spend $15.00 to $20.00 on a meal I would think that it would not be necessary to beg for enough food to satisfy.
  • 0
    MizzC
    The quality of the food at the Red Lobster in Rancho Cucamonga, Ca. has taken a nose dive!  Walt's Shrimp were overly breaded, way more breading than shrimp. It tasted like the cheap shrimp you get in the freezer section at your local grocery store.  The Crab Alfredo (which has been losing its quality for years) tasted as if it was 90% flour, 9% oil and maybe 1% parmesan....maybe. My guy ordered the Admirals Feast and said that the fried clams tasted as if they were cooked the day before! The scallops in the Admiral Feast were really small...and the fish was over cooked.  We complained to the manager, he said we must have came late to get the take out order. WTF? We've been getting takeout there for over 10 years! That was my last visit there.  Red Lobster was my favorite restaurant for 35+ years, so I tried the Red Lobster in San Franscisco near the airport and the food was Delicious!!!
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