Terrible dining experience
Complaint
Judi Blake
Country: United States
On June first a friend and I went to Red Lobster Restaurant for lunch around 2:30PM. We were greeted poorly by a messy dressed hostess who had a very sad and put upon attitude. As she seated us, we decided to sit at the bar. The service was terrible. When we complained to the manager nothing was accomplished. Just the manager and the waitress/barmaid whispering to each other. The potato was uncooked and hard. The food itself was sparse for the price $22.95, the coke was flat, and the manager did nothing to help our situation. We would never go there again or advise anyone else to go there either. Greenacres, FL
Comments
I really like red lobster's pasta. This is one of 3 restaurants in the town, and I was there two weeks, so I tried the steak one night, against the advice of the others I was with. Wow that steak is nasty. I didn't eat more than 2 bites of the steak. New York strip is a crappy cut of meat anyway, but this was just chewy, poor flavor, tough to swallow. I will definitely go to Red Lobster again, but the steak will never be on a table that I sit at. So Red Lobster corporate receipe reviwers, if you read this, don't put turd flavored steak on the menu, real people don't like poop in their mouth, only democrats do.
I went to red lobster toady for lunch. UGH> I haven't been to the place in 2 years due to another bad experience there. Well, today, I ordered lunch, clams and popcorn shrimp/baked potato. Also, a cup of lob steer bisque for extra. I didn't even bother with the salad as the lettuce is usually limp and old and no taste. So i had to pay extra for soup. The clams were overdone and rubber like and then I ordered scallops, broiled. UGH> too fishy, small and like rubber. Service ok, except when I complained, she quickly whipped my plate off the table and whisked away in a flash as if to hurry and pour it in the trash before I asked to call the manager over. It was so fast, I got dizzy. She did take off the lobster bisque price, big deal. The whole entree/ food was so horrible. Baked potato old, too. I will never return. Red lobster was good way back, not now. Staff doesn't get it. this was in SAN DIEGO, CA. SPORTS ARENA BLVD. 04/13/2011 AT 2PM, PST. I also told the hostess on the way out and all she said was "ok," and looked at me.
OMG>>> so awful.
On Sunday May 8, 2011 at 3:15pm I called in an order for two Festival of Shrimps meal to be picked up at 6.00pm that afternoon. After arriving at the restaurant at 6:05pm, there was a long line of approximately twelve individuals at the take-out and pick-up window with no less than six individuals trying to attend to the customers both placing orders and those picking up orders already placed.
It was a major confusion and severe incompetence in dealing with the orders coming from the kitchen for distribution and taking the prospective orders. I spent forty five minutes awaiting my pick up service and had to get upset because of the incompetent servers, manager and her discourtesy calling me several adjectives which got me even more upset and had no choice but to respond, thus leading to the cop coming over asking if there was a problem!
Initially they could not find my order which took them about ten additional minutes during which the manager accused me of not placing the order at the location I was at. Which I asked her if she thought I was stupid, and not her? She responded that I was the STUPID one. I was totally astonished by someone with her position handling the situation the way she did. Customer service is not something befitting everyone and certainly it does not befits her although she might possess a piece of paper that many out of work persons cannot fill immediately and handle a similar situation more competently.
This matter needs to be look into immediately, as I am a community activist, actively involved with consumer complaints on the internet when needs be and surely will be keeping up with how this matter was treated from an ownership or managerial standpoint.
Sincerely,
Stone
Bill Swart