Outrageous cancellation fees and impossible to cancel

ComplaintsFitness CentersLA Fitness

Complaint

0
Sonya
Country: United States
My husband and I joined LA Fitness and then we got him the Body of Change membership, which is their personal trainer thing. Well, he was given a new trainer every time and then, the last trainer of his got fired and no one ever called anc scheduled sessions for him.

Meanwhile they continued taking out $100 a month for the membership and the service they were not delivering. We even called and complained about the service, The customer service person said they will handle it and scheduled a session for us. When we showed up, nobody knew we were coming and there was no one to do the training session.

At the end they made us pay a $500 cancellation fee for over 6 months of undelivered service.

They are criminal and deliver none of what they promise. Please let everyone know - DO NOT USE THEIR SERVICES, THEY WILL RIP YOU OFF !!!!

Comments

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  • 0
    beback
    | 4 replies
    to all that complain about LA Fitness..first you all are the problem. Do you know that most of your problems that you air to others that create bigger problems are the one's that you have enforeced yourself b/c you have probably have a declined credit card for the monthly payment. It amazes me that you rip on fitness and your too busy buying fast food and eating out and then blaming the fitness center for your demize b/c you don't have enough funds in your account to cover a monthly payment of around $40/month but yet you have enough money to spend on bullship items..I know LA Fitness and it is you ppl that cause the issues. If you didn't want personal training, then why the hell did you sign a contract for it??? Did you not read what would happen if you got lazy and wanted to cancel your PT membership/contract??? Of course you did, but you just want to blame the fitness center for your stupidity. Grow up
    • 0
      DAVE replies to beback
      [***] U R SUPPORTING A BUNCH OF CROOKS
    • 0
      republican replies to beback
      Wow did you vote for George Bush too?
    • 0
      Minnie replies to beback
      You are so stupid !!!!!!!!!!!!!!!!
    • 0
      ellen i replies to beback
      Obviously you work on commission for LA Fitness.  Shame on you!
  • 0
    lafitnesssuck
    I would not recommend anyone to signup with lafitnesssuck as their staff are lazy and unreasonable, their cancellation process is pain in the [***].. I would not give my money to these people. And suggest you do the same.
  • 0
    fit
    Idiot! and you work for Who?
  • 0
    Paul
    LA Fitness makes you mail in a form to their headquarters to cancel a membership.  They do this becuase it will likely delay your cancellation by at least a month.   In my case they kept taking out the fee,  when I called them they said they never got the form.   This gave them 2 more months.
  • 0
    Paul
    I went through hell as LA Fitness "lost" my letter and as I was given a PO Box number, I was unable to send a certified letter. Reading through the internet I found this email address:

    orlandog@lafitness.com  

    I sent a quick note saying I would like to cancel my membership and attached my name, key tag number and phone number as well as an explanation of why I didn't have their form (the website wasn't working), and within a few hours I received confirmation that the membership was cancelled. THANK YOU ORLANDO, whomever you may be!
  • 0
    had to contact the general attorney  
    | 3 replies
    I had an 18 month battle with LA Fitness.  talked to corporate and sent 10 certified letters.  Had to contact the General Attorneys office in my state and have the bank close my account and launch a fraud investigation.  Finally received a refund.
    • 0
      | 2 replies
      Could anyone wishing to make a formal complaint email me at kimberlymerlin@gmail.com. I am contacting the DA in Los Angeles after signing the contract for personal training services. I relate to all these other complaints. I was coerced, told it would only be at this rate for today & had no idea I signed a yearlong contract until it was too late to cancel.
      • 0
        Darlene -  Downingtown PA replies to Kim
        | 1 reply
        I'm taking my complaint to the attorney general.  I'd like to hear from those folks in PA.  My son has a disability which is in the form of a chemical imbalance (thought disorder).  He was taken advantage of in the Downingtown location.  He thought he was signing for 2 mos and they got him for 1 year $4,000.  His income is only $7,000.
        • 0
          Darlene Downingtown, PA replies to Darlene -  Downingtown PA
          Please email me at darruth777@aol.com - I'd like all you complaints in PA and especially Downingtown.
  • 0
    lafitnesssucks
    lafitness suck and scam you in with first month and last month craps, once you in you are just one of their number.... not to mention there rude and lazy ass staff. I would never go there again and would not recomend to anyone..
  • 0
    new one
    Im about to send in my form to cancel this so wish me luck...
  • 0
    BreBre
    As an ex-employee I can tell you why you get a different trainer. The trainers only get 7.50 per half an hour. At other clubs they get a much larger cut. That and copertate treat their people in the clubs like crap so there is no reason for them to stay
  • 0
    brebre
    Actually your the problem. Since I worked there I have seen people straight up lie to people with LEARNING DISABILITIES and thats one of the reasons I quit within a month!

    They lie and say they didnt get your cancellation form. And a lot of the times, trainers just leave with a message and the person who sees over it doesnt help the people who are auto-matically charged.

    If you pay for a service you should get it. And actually since I am a major in psychology and law, a contract with a company that does that does not actually stand up in court. Its as long as you can prove you were pressured (which sales does do a lot!) you can get out of it, its the #1 reason for mal-pratice law suits.

    Regardless, its wrong. ANd I hope that pple read this before they sign up thats why I'm here!
  • 0
    BreBre
    Make sure its certified mail and when u send it call/go to the club and tell them to put it in the notes under your account!
  • 0
    MsSlimNFit
    lol..i'll just stick with ballys..at $17 per month. even though it's a run down gym...at least i no longer have a contract! i have no money to burn!
  • 0
    Surajit
    I have the same problem now. Always read LA Fitness contact in detail. I opt for the personal training sessions with them. The sales guy said that you can cancel/hold the account any time, but now I hear that I have to continue for the entire one year term. If I cancel I have to pay the 50% of the remaining session fees which would be in thousands. Again if I hold, I can do it for couple of months, but the contract end date would be extended accordingly. So there is no cancelation without huge cancelation fees, which they will not tell you anytime. Read the contract many times and don’t do the mistake I have made in a hurry. Getting good shape is every body’s dream, but I don’t like the fact that some people are using this normal spirit to do nasty money making business.
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