Outrageous cancellation fees and impossible to cancel
Complaint
Sonya
Country: United States
My husband and I joined LA Fitness and then we got him the Body of Change membership, which is their personal trainer thing. Well, he was given a new trainer every time and then, the last trainer of his got fired and no one ever called anc scheduled sessions for him.
Meanwhile they continued taking out $100 a month for the membership and the service they were not delivering. We even called and complained about the service, The customer service person said they will handle it and scheduled a session for us. When we showed up, nobody knew we were coming and there was no one to do the training session.
At the end they made us pay a $500 cancellation fee for over 6 months of undelivered service.
They are criminal and deliver none of what they promise. Please let everyone know - DO NOT USE THEIR SERVICES, THEY WILL RIP YOU OFF !!!!
Meanwhile they continued taking out $100 a month for the membership and the service they were not delivering. We even called and complained about the service, The customer service person said they will handle it and scheduled a session for us. When we showed up, nobody knew we were coming and there was no one to do the training session.
At the end they made us pay a $500 cancellation fee for over 6 months of undelivered service.
They are criminal and deliver none of what they promise. Please let everyone know - DO NOT USE THEIR SERVICES, THEY WILL RIP YOU OFF !!!!
Comments
orlandog@lafitness.com
I sent a quick note saying I would like to cancel my membership and attached my name, key tag number and phone number as well as an explanation of why I didn't have their form (the website wasn't working), and within a few hours I received confirmation that the membership was cancelled. THANK YOU ORLANDO, whomever you may be!
They lie and say they didnt get your cancellation form. And a lot of the times, trainers just leave with a message and the person who sees over it doesnt help the people who are auto-matically charged.
If you pay for a service you should get it. And actually since I am a major in psychology and law, a contract with a company that does that does not actually stand up in court. Its as long as you can prove you were pressured (which sales does do a lot!) you can get out of it, its the #1 reason for mal-pratice law suits.
Regardless, its wrong. ANd I hope that pple read this before they sign up thats why I'm here!
from all over the United States myself included a class action lawsuit is whats needed.
LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez (949) 255-7277 orlandgog@lafitness.com and Aylin Medina (pronounced Eileen) (949) 255-7330 aylinm@lafitness.com
I cannot stress this enough. Send this guy an email, it really works.
I sent an request to this person at 1:03. At 1:18, I got an email confirming my cancellation. THANK YOU ORLANDO!