Outrageous cancellation fees and impossible to cancel

ComplaintsFitness CentersLA Fitness

Complaint

0
Sonya
Country: United States
My husband and I joined LA Fitness and then we got him the Body of Change membership, which is their personal trainer thing. Well, he was given a new trainer every time and then, the last trainer of his got fired and no one ever called anc scheduled sessions for him.

Meanwhile they continued taking out $100 a month for the membership and the service they were not delivering. We even called and complained about the service, The customer service person said they will handle it and scheduled a session for us. When we showed up, nobody knew we were coming and there was no one to do the training session.

At the end they made us pay a $500 cancellation fee for over 6 months of undelivered service.

They are criminal and deliver none of what they promise. Please let everyone know - DO NOT USE THEIR SERVICES, THEY WILL RIP YOU OFF !!!!

Comments

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  • 0
    Murthy
    This Gym is absolutely disgusting, I go to one in Duluth GA,these guys are worse than used car dealers. The guy who signed me up said I can cancel at anytime and he rushed me to some papers. He asked me initials and said initial contract but I can cancel at any time. Its just a nigerian frauds in the american heartland., Totally disgusting how these people trying to make a living like this. After 6 months I was not using any of their services and decided to cancel it, boom they said pay 1200, we will let you go. The funny thing is he said month to month registration for membership and he said the same with personal training membership as well. I am not sure how this thing can happen in american heartland., Totally gisgusting we are just letting them live like this on us. Anyone from Duluth, GA experiencing the same. And cancellation by paper forms? just totally disgusting.,
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    Svetlana
    They told me that I can cancel my membership anytime since it is month to month, however I didn't realize that personal training was a year long contract.
    Pardon me, if I can cancel my membership I can't enter to the LA Fitness to meet my personal trainer. Does he suppose to take equipment and come to do the training in the parking lot? Why law allows such business regulations. If there is any law suit I will go for it.
    Personal Training Program:
    1) Trainer canceled on the last minute.
    2) Got confused about appointments
    3) I felt from high place during on the training, since a big aerobic ball rolled behind me, since my back was turned I didn't se the ball, and step on it, and felt so bad. Hit my arm, and my head. Personal trainer who was behind me, apparently wasn't paying attention at all. They said they will give one time free training make-up never they did. Also, the management office went on complete silence and didn't ask anything about it. I insisted filling out form and report the case.
    4) The training is not really customized for personal needs.
    5) Some of the training even though I canceled on time, they still didn't remove from the schedule. So, I ended up paying for several sessions that I couldn't attend. E.g. you are on your way to GYM, and there is that unexpected accidents on the raod, and you are late for 20 minutes, since the session is only 25, it is gone.
    6) Their system is designed in a way that to take money from you and not to provide a good service at all.
    I am completely dissatisfied, and wouldn't recommend to anyone to use it. Try another fitness club.
    Svetlana
  • 0
    La ripoff fitness
    I recently signed in a PT contract with La fitness and im a new member to the gym too. They told me i can cancel my PT anytime. After the first two weeks of using about 4 sessions i decided to cancel for the next month as i dont think it worth the money. I called,and the PT director said i signed the 1 year contract and if i cancel i have to buy out for $1300 which is ridiculous rip off!  I have canceled my credit card and open a new one with the bank, and stop all the future payment from Lafitness. The bank also credit back fo me the second month that they already charged. I have never been so stress for being wanted a healthy lifestyle. La fitness is a scam. Should somebody/ government do something to them to prevent new victims everyday.
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