Outrageous cancellation fees and impossible to cancel

ComplaintsFitness CentersLA Fitness

Complaint

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Sonya
Country: United States
My husband and I joined LA Fitness and then we got him the Body of Change membership, which is their personal trainer thing. Well, he was given a new trainer every time and then, the last trainer of his got fired and no one ever called anc scheduled sessions for him.

Meanwhile they continued taking out $100 a month for the membership and the service they were not delivering. We even called and complained about the service, The customer service person said they will handle it and scheduled a session for us. When we showed up, nobody knew we were coming and there was no one to do the training session.

At the end they made us pay a $500 cancellation fee for over 6 months of undelivered service.

They are criminal and deliver none of what they promise. Please let everyone know - DO NOT USE THEIR SERVICES, THEY WILL RIP YOU OFF !!!!

Comments

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  • 0
    JK
    | 1 reply
    THere is ONE person at LA fitness who will help.  She will set it all straight.  It took me a lot of searching and tearful phone calls for unfair overcharges, but I found the most helpful person in the WORLD.  Here is her name and number: Aylin Medina (phone (949) 255-7330).  
    As of March 2012 she worked there, and I swear to you she is the ONLY one at this company with a heart.  Don't call her while driving, like I did.  When she refunded me ALL of the wrongful payments they were deducting WITHOUT needing me to explain, I burst into tears of joy and almost crashed my car.  I had no idea how easy it would be once I reached her in comparison to the HORRIBLE costumer service reps when you call the regular line.  If you don't get her, leave a message or call her back throughout the day.  She is WONDERFUL and WILL HELP YOU get your money back!!!!
    • 0
      Minever replies to JK
      Thank you for writing down the number! I jast left her msg and I hope she will call back.I have a big problem with LA fitness! Have a good day!
  • 0
    Natalie
    I just e-mailed Orlando. I hope he can take care of my problem. I signed up at LA Fitness in August of last year because my friend goes there and told me they have yoga classes and a pool and we could work out together. I signed up and while taking care of the paperwork the trainer told me to sign up for personal training its going to be $40 a month and I'll get in shape in no time. I signed up and he charged my credit card for around $200 and told me that's a start up fee. I didn't think anything of it until next month I got charged $120! I called LA fitness and spoke to him and he said that's what I signed up for! I am college student who has thousands of dollars in loans and part-time job. When I explained this to him he said he can't do anything about it. So I called the main number. Spoke to at least six representatives; each one was giving me a different response. I researched online that I have to sent in a letter. I wrote the letter with no response. This is going on for about 5 months now. I called again and they told me they didn't receive anything and I was being charged the amount for 5 months. This is a rip-off firm! I had to cancel my credit card for them not to charge me anymore and keep on getting phone calls from them. I hope he will take this taking care for me. I wouldn't recommend anyone this firm and I hope they will be shut down.
  • 0
    Amanda
    Orlando's email isn't working. Does anyone else have a working contact? I need to cancel my personal training
  • 0
    andrea
    I have a personal trainer from this sad excuse for a fitness facility. I'm 5months into my 12month contract and I find out I have a serious spine injury. I bring in my doc's note and the manager mouth-breathed at me, stating: "so what?" "The only way out of your contract is to pay half of what u owe, $1000." Personal training is not about the client's well-being and fitness afterall, its about MONEY! I'm telling everyone I know! These chumps are unethical, greedy a$$*oles.
  • 0
    Jess
    Hah, this gym disgusts me. I was 22 years old when I joined and it was my first(ONLY) time joining a gym in my life. The lady signing me up seemed innocent enough and nice, too, but she never told me about the $100 cancellation fee that would have to be payed up-front. In this day and age on minimum wage I would've NEVER joined if I'd known that little piece of information, but I signed the papers she passed to me and worked out for 2 months as well as tanned, but as time passed, things in my life chaned. I moved over an hour away and also got pregnant! Called to cancel but they wouldn't let me unless I payed $100 up-front, which like I said, not on minimum wage in this day and age. So it's now been about 8.5 months since I've stepped a foot in that gym and I've been charged for each and every month as well as late fees. My belly is absolutely huge and I'm trying to work a minimum wage job until my due date next month yet they're still charging me for the membership. This gym isn't concerned about your weight or fitness, all they're concerned about is the money in your pocket. Don't join this sickening gym.
  • 0
    Murthy
    This Gym is absolutely disgusting, I go to one in Duluth GA,these guys are worse than used car dealers. The guy who signed me up said I can cancel at anytime and he rushed me to some papers. He asked me initials and said initial contract but I can cancel at any time. Its just a nigerian frauds in the american heartland., Totally disgusting how these people trying to make a living like this. After 6 months I was not using any of their services and decided to cancel it, boom they said pay 1200, we will let you go. The funny thing is he said month to month registration for membership and he said the same with personal training membership as well. I am not sure how this thing can happen in american heartland., Totally gisgusting we are just letting them live like this on us. Anyone from Duluth, GA experiencing the same. And cancellation by paper forms? just totally disgusting.,
  • 0
    Svetlana
    They told me that I can cancel my membership anytime since it is month to month, however I didn't realize that personal training was a year long contract.
    Pardon me, if I can cancel my membership I can't enter to the LA Fitness to meet my personal trainer. Does he suppose to take equipment and come to do the training in the parking lot? Why law allows such business regulations. If there is any law suit I will go for it.
    Personal Training Program:
    1) Trainer canceled on the last minute.
    2) Got confused about appointments
    3) I felt from high place during on the training, since a big aerobic ball rolled behind me, since my back was turned I didn't se the ball, and step on it, and felt so bad. Hit my arm, and my head. Personal trainer who was behind me, apparently wasn't paying attention at all. They said they will give one time free training make-up never they did. Also, the management office went on complete silence and didn't ask anything about it. I insisted filling out form and report the case.
    4) The training is not really customized for personal needs.
    5) Some of the training even though I canceled on time, they still didn't remove from the schedule. So, I ended up paying for several sessions that I couldn't attend. E.g. you are on your way to GYM, and there is that unexpected accidents on the raod, and you are late for 20 minutes, since the session is only 25, it is gone.
    6) Their system is designed in a way that to take money from you and not to provide a good service at all.
    I am completely dissatisfied, and wouldn't recommend to anyone to use it. Try another fitness club.
    Svetlana
  • 0
    La ripoff fitness
    I recently signed in a PT contract with La fitness and im a new member to the gym too. They told me i can cancel my PT anytime. After the first two weeks of using about 4 sessions i decided to cancel for the next month as i dont think it worth the money. I called,and the PT director said i signed the 1 year contract and if i cancel i have to buy out for $1300 which is ridiculous rip off!  I have canceled my credit card and open a new one with the bank, and stop all the future payment from Lafitness. The bank also credit back fo me the second month that they already charged. I have never been so stress for being wanted a healthy lifestyle. La fitness is a scam. Should somebody/ government do something to them to prevent new victims everyday.
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