Outrageous cancellation fees and impossible to cancel

ComplaintsFitness CentersLA Fitness

Complaint

0
Sonya
Country: United States
My husband and I joined LA Fitness and then we got him the Body of Change membership, which is their personal trainer thing. Well, he was given a new trainer every time and then, the last trainer of his got fired and no one ever called anc scheduled sessions for him.

Meanwhile they continued taking out $100 a month for the membership and the service they were not delivering. We even called and complained about the service, The customer service person said they will handle it and scheduled a session for us. When we showed up, nobody knew we were coming and there was no one to do the training session.

At the end they made us pay a $500 cancellation fee for over 6 months of undelivered service.

They are criminal and deliver none of what they promise. Please let everyone know - DO NOT USE THEIR SERVICES, THEY WILL RIP YOU OFF !!!!

Comments

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  • 0
    LA FITNESS FRAUD SCAM
    WWW.GYMSETTLEMENT.COML
    WWW.FITNESSSERVICESETTLEMENT.COM
    PENDING CLASS ACTION LAWSUITS, AND OTHER SUITS.

    CONTACT YOUR STATE'S OFFICE OF ATTORNEY GENERAL.

    DO NOT SIGN ANY NEW CONTRACT WITH LA FITNESS. THIS WILL VOID YOUR BALLY MEMBERSHIP CONTRACT, AND YOU WILL HAVE NO LEGAL SAY IN THE MATTER. YOUR BALLY'S CONTRACT SHOULD BE HONORED IN FULL BY LA FITNESS.
  • 0
    Bert in Pittsburgh
    Yea, several months ago I cancelled, mailed in their stupid form to the PO Box and forgot about it.  Well, my debit card had changed and they could no longer bill me.  Now, I get a letter saying I owe 5 months of unpaid dues.  I tried to send the letter via fed ex and require a signature but LA Fitness conveniently has a PO Box so you can't get a signature.  They said "can you prove you sent it?"  I said no, "can you prove you didn't receive it?"  [***]!
  • 0
    HM - CT
    DO NOT JOIN!  They will make it impossible for you to cancel!!!  I was told that in order to cancel I had to mail in a form that they print out of us...so I did that 20 days before my billing cycle. Sure enough my credit card was still charged, when I called they told me they still have not received my letter...somehow the other bills i sent out that day was received by others???  Of course we have no way of proving that it was sent.  I just find it rediculous that they can take new members, offer you a scan membership card, and take your money at the local branches...but cannot hit a simple botton to cancel our membership?
  • 0
    Mary JAne
    LA FITNESS just purchased Bally and they are abusing the customers in White Marsh , Maryland.
    I CAlled the ATTORNEY GENERALS OFFICE & FILED A COMPLAINT WITH  THE CONSUMER PROTECTION OFFICE TO MAKE THEM HONOR THE CONTRACTS FROM BALLY'S.
  • 0
    Anonymousisjustice
    | 1 reply
    We are anonymous
    We are legion
    We do not forgive
    We do not forget
    Expect us

    -Anonymous
    • 0
      Ginny Brainerd replies to Anonymousisjustice
      Please!!!   Have at it with LA Fitness!! Totally think you all are amazing the way you work together. Shut them down  .... seriously. Scam, unfair and udesirable work ethics!
  • 0
    ProResults
    | 3 replies
    so many people here have been scammed.. I just quit as a personal trainer for LA Fitness / Pro Results If anyone is interested in canceling their gym membership the OM Operations manager now serves you 9-5 cancelling all memberships on the spot! Do not let them tell you that you have to make an appointment or only after 4pm corporate made it their duty to help you 9-5
    • 0
      yami replies to ProResults
      how do I contact this OM?
    • 0
      FitnessMember replies to ProResults
      I signed up for proresults and had buyer's remorse right away.  I sent a letter saying I did not want to be bound by the contract within the 3 day period that they give you (like it says to do in the contract).  I didn't send it certified mail, but got a certificate of mailing, which says that I mailed a letter to that address on a specific day.  Do you have any idea how long it takes for me to know if they cancelled it?  Can I bring in the certificate of mailing like you said about the certified mail?  With all the bad complaints, I'm so nervous that they will try to screw me over.
    • 0
      susn replies to ProResults
      How do I contact the OM Operations manager?
  • 0
    Pro Results
    Also if you decide to mail out your cancellation form send it CERTIFIED! they will charge you still for the next month when you bring in your proof of certified mail the OM has to refund you back! and if anyone is interested in personal training their sessions go lowest to $26-28 a session! If they refuse to drop the rates its because they want to get more commission out of you!! That goes as well for signing up! Do not pay any initiation because thats how the sales counslers make their commission's
  • 0
    Mery
    Same thing here..I cancelled my membership and they still took monthly dues. II called and they said that they were going to credit me back what they took from my CC  but they ended up only crediting one month only. II called to tell them that they were not up to their promise and tehy said that it was just a coutesy...I can't believe it!!
    Yes, I agree they RIP YOU OFF !!!!
  • 0
    CrossingMyFingers!
    | 1 reply
    I just sent a message to Orlando G. at LA Fitness about cancelling my trainer.   I'll let everyone know the end result as soon as I get an answer.

    For now, I'm keeping my fingers, toes, and eyes crossed in hopes of this being easily resolved.
    • 0
      CrossingMyFingers! replies to CrossingMyFingers!
      I just received a confirmation that my membership has been cancelled.  However, it does state that my membership dues will still be charged until my contract is over. I can chose to pay 50% of the remaining balance if I want to opt out sooner.  It sucks... but that's what I'll have to do. I'd rather pay $300 than $600.

      Orlando G. got this taken care of in 30 minutes!
  • 0
    Beberovitch
    We should have a national association against them so they don't rip off more people. We need people know that it is just a band of thieves.
  • 0
    Notafanofhojenny
    ...Now there's a young lady @ the Brandon, FL location who acts as a front desk manager named Jenny Ryan.  

    Miss Ryan has inappropriately smacked my rear end, followed me in the ladies room to stare at me through the mirror. placed herself within earshot's distance to listen in on conversations I have with fellow clients, and stood behind me just to stand there. She has also told another staff member not to speak to me. I'm being harassed by this woman and am not the only member who's been experiencing inappropriate behavior from her. She has admittedly had sexual relations with another staff member (manager) within only four hours of meeting him and is very sexually explicit in her "recruiting techniques". She has openly admitted to being a former Las Vegas *** and her "resume" looks more like a rap sheet. Various client talk among themselves about various things she's said and done concerning them, myself, and or others. She's completely unprofessional and this behavior needs to be stopped for the well being of the clients and miss Ryan. Thank You
    Report
  • 0
    Rick Roll
    Wow, orlandog@lafitness.com works!

    Got a response back in about 5 minutes.  I was exercising my 3 day right to cancel the Pro Results Personal Trainer contract, but was confused by the contract wording and nervous about making sure I did everything right.

    Mr Gonzales cancelled my contract himself, and emailed a response and receipt.  Awesome!

    But really, why they just don't make it cancelled by myself via the website is beyond me.  Beats bugging a probably very busy person.
  • 0
    Just emailed Orlando
    | 2 replies
    I am a college student. I am about 15 pounds over weight and getting married in a few months so I decided to join LA fitness In January 2012. I went in, the employee showed me around the gym and it looked great. However my university also has a gym, just this gym was MUCH closer and convenient so I decided to join. SO they asked me my goals and when I wanted to lose this weight and I told them, so they told me about the personal training program. I was working full time and also a college student. I didn't know I could fit it into my schedule. I let the employee know that but he said the credits run over to the next month so I thought that was great! He persuaded me into it even though I couldnt afford it and I didn't have enough time for it. But i asked him, if I could do the 3 month membership, he said just do the 12 month, it's cheaper and if you want to change it later on, you can. So I did it. I joined. But 2 months in, I realized I am paying 412 dollars a month to go to a trainer for 30 minutes, 4 times a week and I went maybe 2 times since I joined. I decided to cancel it. I went to the operations manager and I told her my story, she said its too bad, your in a contract. She was very stubborn and unwilling to work with me. I gave her the letter to cancel, since the la fitness website said I can do that. Then I left. I cancelled my debit card but now I am getting phone calls from corporate to change my billing info. I havent answered any of the calls. I just emailed Orlando. Let's see what he can do.
    • 0
      Help! replies to Just emailed Orlando
      I am the same EXACT situation as you. Did it work out for you?
    • 0
      raymund replies to Just emailed Orlando
      Did you cancel your personal training? If yes can you email me. I just need some advice. Thanks! This is my email raymund_espi@yahoo.com
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