Deceptive Advertising and scams

ComplaintsHealth & BeautyChaz Dean

Complaint

+1
Marcella Lewis
Country: United States
I recently purchased a starter kit for the Chaz Dean Wen product through Guthy-Renker.  The product itself builds up on your hair with continued use and no longer works after a month.  Also, Guthy-Renker does not adequately advertise that upon purchase of the starter kit you are actually comitting to 3 additional months of product delivery and an additional amount charged automatically to your debit/credit card.  It is not clearly stated on the G-R site nor on the Chaz Dean homepage.
Guthy-Renker and Chaz Dean are obviously working together to defraud the consumer marketplace in this situation.

DO NOT ORDER THE WEN PRODUCT OR DO ANY BUSINESS WITH GUTHY-RENKER.

Comments

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  • 0
    Stu
    Wen is a sneaky sneaky company preying on people who want to be beautiful like the people on TV and in magazines. I got sucked in, thinking it would radically alter my hair. After I ordered the intro product kit I realized that Guthy Renker would automatically be sending more product to me on a regular basis and would automatically charge my card a larger amount than I initially paid.

    Larry, you can have your opinion, but as a customer, it feels clear that Guthy Renker and Chaz Dean are quite happy to get people on the line and get their credit card secured prior to fully disclosing all that the customer is signing up for. I am not an idiot. Yes, I read. I have a college degree and run my own business. And yet, I did not see (or was not directed to read online when I ordered) the information that explained that I would be getting a recurring automatic charge.

    When I called, EVERY GODDAMN customer service agent told me what a "fabulous product" it is and that "I use it every day." BULL [***]. Sorry, I don't think Guthy Renker is giving this away to their hundreds of sales and customer service agents and it's a fat chance that working in a call center someone can afford a 36-45 dollar bottle of shampoo. Unless Guthy Renker only hires idiots who will defend the company and buy their dramatically overly hyped and over priced products while working at minimum wage, which is possible, since you work there, Larry.
  • 0
    Welby
    All over the internet are people saying how great Wen is. Did it every occur to you that these people work for Guthy Renker? Sounds like they do here. What a joke.
  • 0
    Wendy
    keliher, seems like your comment applies best to yourself. What did your comment add to this thread?

    suckage actually stated his/her opinion that he/she does not like G-R and their business model.

    I feel the same way, suckage. It's a terrible way to treat people and not the kind of role model we should be uplifting for others to copy. It's just a step away from totally scamming someone.
  • 0
    KK
    Used the product for the first time today. It's 4pm and my head ITCHES terribly.

    Very concerned about all the comments I read here and elsewhere that say hair falls out. AACK!
  • 0
    No Wen Way
    I fell  for this deceptive product.  But mine was through ebay and it did not state that it would commit you to 3 more months of product.  I received it, did not open the box but opened and read the statement.  I called the GW number and they told me to return it.  Which I did, but two months later was still getting billed.  However, because I paid through Paypal (and did not have my telephone number) they could not charge my account.  I took it to the post office and send it back with return receipt.  The postmaster told me if they continued to send it to me, to FILE A COMPLAINT WITH THE POST OFFICE.  It's some kind of federal offense and they will follow through.  Also, made copies of all the letters and receipts for my records.
  • 0
    WEN IS BAD
    I received the product.  Like another commentor, the product worked initially but after about a month I hated it. They advertised you only need one product to replace shampoo, conditioner, etc. and that is just not true and if it were, why would they make/sell so many products, i.e. conditioner, and whatever else is in the line?  When I told them I did not like the product they said 'sometimes it's the fragrance, let us send you FREE another fragrance, the lavender, try that one', so I said ok, what they did not tell me is six months later I would receive the product and my credit card would be billed 3 installments.  When I saw the charge, I called and told them NO I do not want the product and they agreed to stop my account and understood I would be returning the package UNACCEPTED/UNOPENED.  I did that, via USPS (the way it was sent) and USPS did not give me a receipt and unfortunately I didn't insist on one.  I was livid when the next month I was charged that 2nd installment, rather than the credit I expected.  when i called them they said they have not yet marked it as received in their returns and it could take 4-6 weeks.  BS BS BS.  I've had to dispute with my CC.  My bottom line is I HATE THE PRODUCT and they are still billing me for something I don't want, didn't order, and taking their sweet time to credit back a return, trying to tell me I should have called after the 2nd batch to say I didn't want it.  NO, they should have checked with me before doing an autoship, so I have issues with the company practices and hate the product
  • 0
    Laurie-May
    | 1 reply
    Well I wish I had seen these complaints 2 hours ago.  I had to order my 90 day supply (with free shpping) by phone because the website windows are frozen.  Then when I called, there was a lot of confustion.  The phone rep couldn't get my address right, kept asking me the same questions over and over again, especially for my credit card.  In fact she asked my the same questions 3x. Was she placing 3 orders for me instead of the one 90-day order.  I kept telling her what I wanted. She kept telling me they would send me the starter kit first then the 90day.  She then said the 90day was only $35.94 instead of $104.85.  I told her that she could sell me the 90 day supply for the 35.94 if she wanted to but that it would come back to haunt her and that I didn't want her to get into trouble.  Glad I didn't use by debit card.  This is all very interesting.  In the past, Ive purchased some good products from G-R, but received some false additional charges from unknown creditors.  My bank helped me deal with them.  Again, I wish I'd read these complaints before purchasing WEN.  Will let you know if I have to fight these people or not.  MAYBE THERE NEEDS TO BE A GUTHY-RENKER CLASS ACTION SUIT STARTED.  Stay tuned...
    • 0
      Laurie-May replies to Laurie-May
      PS:  phone rep never said anything about the quality of the product or any policies re autoshipments or auto billing.  My sense is that G-R is contracting vendors who are hiring broke desperate people to take orders and to effectively not answer questions. Question, has anyone here received bogus charges for products that you didn't order from companies you've never contacted?
  • 0
    detour54
    When (wen) I ordered the product all my billing info was taken before I was told the specifics. If within 30 days I do not like the product I can send it back for a refund. I said NO!!  But the operator said it had gone thru and I could just send it back. The last time I was offered this sort of deal I did not get the product until the end of the30 days and returned it immediately, It was a difficult battle. Why can't wen just deliver the product, let you try it and let it go at that!!! If I liked it I would buy it again and again. Why would the company purposely anger the consumer. Chaz Dean WAKE UP!! We are not , stupid, I would love to try this product. But the pressure to send it back to get a refund and keep billing you for more product just demeans the product. I have my doubts even before the product has arrived,
  • 0
    Say What?
    #1 If it seems too good to be true then it is.

    #2 Infomercials are for products that do not sell well on their own. (SCAM)

    #3 Do you know how easy it is to make someone with great hair look like they have crappy hair till they wash it, then wha lah beautiful hair, uh right. Fried, frizzy, crappy hair fixed with one washing... BAH!

    #4 Say What? 1 Product to make your hair perfect? Then why am I sitting here looking at what 6 or 7 items on the screen for the kit? What school did they go to? Fire that math teacher one is not six or seven.

    #5 I called one night because I was bored, and I asked the same questions over and over rephrased many different ways until the rep was completely confused. Basically I trolled the rep to get her to tell the truth and she did. Needless to say I did not purchase it. I do not color my hair, I have thin blonde hair, I do not use ANY products other than Shampoo and conditioner that are very gentle, I do not even have a split end, yet my hair falls out like crazy, and the only bounce it ever sees is when it falls out and bounces off the side of the tub. I kept rephrasing these same points over and over until the rep said this shampoo is really for people that use a lot of products and damage their hair with color, straighteners, perms, irons (curling & straightening), hair spray, mouse, etc. It really would not do much for my hair at all. So I asked if it really helped anyone and since her guard was already down she replied with, well its good to change up shampoos and products because hair gets used to the same product if used all the time rendering it ineffective.  

    #6 What? That's not fair? Well my friends a fair is something that comes along behind the circus which is what, SCAMS if you play the rigged games. An affair could be more fun, but don't expect a paid entertainer to play fair while counting their money pushing a product.

    #7 In case you missed my #1 Let me refresh your memory... If it seems too good to be true then it is.

    Use common sense people, come on!
  • 0
    Just saying....
    I'd like to defend lindsay.   I saw the ad on tv.  I also looked at the website.  After checking both I decided not to order as the fine print looked like more than I wanted to deal with.  It's there.
  • 0
    what a bunch of idiots
    Especially the ones who already dealt with this company in the past and KNEW what a scam they were/are and yet you STILL chose to do business with them.  You have no one to blame but yourselves!  Apparently the company is counting on people's stupidity.  And no, I don't work for the company and neither have I ordered anything from them but my friend did and she got suckered just like a lot of you did.  I told her so many times not to do business with this company and yet she did.  Dumb as the day is long...just like a lot of people whining on here.  Yes the fine print IS THERE.  READ IT!  Makes me wonder if you people just sign contracts without reading anything you sign and I mean READING, not skimming thru.
  • 0
    ...
    I have been using Wen for a few months now and I really like it. I have never ordered through GR because it is obvious that you are locked in from their homepage. I also have seen emails from Chaz Dean's website (which is different than wen.com) stating that GR mixes the formulas themselves and has changed some of the ingredients for mass production and laws in other countries. I have always ordered from QVC and if you compare ingredients they are different. Chaz Dean doesn't have control of GR as he is in a contract with them that gives them some power over the product and complete power of their customer service. I have everything good to say about Chaz Dean and his products but I have heard nothing but bad news about GR. Just do a little research and enjoy the product as it was intended by ordering through either QVC or Chazdean.com they both seem to have great customer service as well.
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