Peeling leather issues
Complaint
Abhishek Mishra
Country: United States
I am having same issues of Peeling leather sofa withing 9 months of purchase. I bought the warranty then also they deny saying that peeling is not covered in the warranty.
Less than 1 year should also be covered in manufacturing warranty but still they find excuse to deny it.
Please all of you login to www.bbb.org and file a complaint with Better Business beaureau. It takes less than 5 minutes to file the complaint and they will start addressing your complaint right away. File your complaint against both Ashley Furniture and Montage Furniture (Warranty Company) This will also reduce their BBB rating and BBB can take action against them it they are genuine issues reported to them.
It is better than putting your complaint here on this forum. :(
Less than 1 year should also be covered in manufacturing warranty but still they find excuse to deny it.
Please all of you login to www.bbb.org and file a complaint with Better Business beaureau. It takes less than 5 minutes to file the complaint and they will start addressing your complaint right away. File your complaint against both Ashley Furniture and Montage Furniture (Warranty Company) This will also reduce their BBB rating and BBB can take action against them it they are genuine issues reported to them.
It is better than putting your complaint here on this forum. :(
Comments
I called AF customer service yesterday and the girl admitted there WAS a recall of the durabond some years back and perhaps THATS why we have HUGE areas of missing color. The person I need to call is "Diane", who won't be in until tomorrow. She said we will probably need to take pictures of the damage AND the tags under the furniture for proof. No problem.
"Diane" will be told, in no uncertain terms, that if Ashley DOESNT do SOMETHING to rectify this problem , we will be loading up the love-seat in the back of our big, red pick up, along with HUGE signs stating the CRAPPY furniture and customer service Ashley Furniture has, and drive around the TriCities area of VA/TN for months, and hopefully get the local news involved. If THAT doesn't work, then we will drop all of their sh***y furniture at the front door one night, along with more signs, take photos and hopefully get press coverage of THAT too!!
We spent over $2000 on this crap and I had previously stated I would NEVER buy from Ashley, based solely on their cheap, ugly orange/blue/yellow logo...it WREAKS of cheapness and tackiness. But...we needed new furniture after moving from FL and it was purely an impulse buy...sealed by an unscrupulous sales woman who sold us a bill of goods on the warranty.
Stay tuned!!! This could be FUN!!!😈
I called AF customer service yesterday and the girl admitted there WAS a recall of the durabond some years back and perhaps THATS why we have HUGE areas of missing color. The person I need to call is "Diane", who won't be in until tomorrow. She said we will probably need to take pictures of the damage AND the tags under the furniture for proof. No problem.
"Diane" will be told, in no uncertain terms, that if Ashley DOESNT do SOMETHING to rectify this problem , we will be loading up the love-seat in the back of our big, red pick up, along with HUGE signs stating the CRAPPY furniture and customer service Ashley Furniture has, and drive around the TriCities area of VA/TN for months, and hopefully get the local news involved. If THAT doesn't work, then we will drop all of their sh***y furniture at the front door one night, along with more signs, take photos and hopefully get press coverage of THAT too!!
We spent over $2000 on this crap and I had previously stated I would NEVER buy from Ashley, based solely on their cheap, ugly orange/blue/yellow logo...it WREAKS of cheapness and tackiness. But...we needed new furniture after moving from FL and it was purely an impulse buy...sealed by an unscrupulous sales woman who sold us a bill of goods on the warranty.
Stay tuned!!! This could be FUN!!!😈
It looks horrible.
THe warranty doesnt cove this.