COMPANY IS A SCAM ......DO NOT USE THEM!
Complaint
kira scott
Country: United States
I purchased this square device and linked my bank account as required, I even did a test transaction for a nominal amount just to confirm this was a legit operation. Everything went well even the $10's they issue for signing up went through. I went out of town to condct business and on 2/8/2012 had eight purchases that totaled around $1,800 and it was prior to 12pm PST. The following day I had one transaction for $800 and was made prior to 12 pm PST. again. Mind you EVERY transaction was made with a physical card swipe (I see it notes transactions without a card swipe than run over 1,000/ per week or during the intial 30 days will be subject to a thrity day hold. My transactions did not fall under this catagory) So day three (rather 36 hrs. plus) still no funds deposited. I went to the website.....then realized theres no phone number for the company.....so sent an email as they requested, no response as expected. I then searched for message boards and found tons of consumer complaints about how horrible the company is and how they hold your money to throw in short term investment accounts to profit off of the interest. I also found a phone number which I called from 9-6 EVERY HOUR to get a hold of the same woman DEBBIE every time I call. Only to be told they only allow you to speak with "technical support" and that account services only responds to emails and voice mails (which will still be responded via email) I spoke with DEBBIE over 4x's which she continued to transfer me to voicemail even when I asked to speak with her manager. So in short they have my money and I have nothing! They try to make it seem as if its a major company yet their all sitting there in the same suite 104.....901 Mission Street San Francisco, CA. Morese when do you ever call a customer service or tech support line and get the same person every time. Most important since when can a "bank" or processing agency hold your money, not give any reason as to why, and then not allow you to contact them....."dont call us, we'll call you" So in short I got robbed via SQUARE DOWN!
Comments
I recently opened up an acct
went through the "hoops" to get everything verified
1st order using this service was today
ONE PROBLEM .... WAS WARNED THESE [***] FREEZE TRANSFER TO BANK ACCTS
Sent me a bunch of more [***] I need to have "verififed".... This after sending me an email that was my banking info was verified and told that by their customer service over the phone last week
DO NOT USE SQUARE FOR INVOICING FOR YOUR BIZ.... THEY ARE AS BAD AS ADVERTISED
ALSO do your homework!!! This company is the biggest RIP OFF financially!!! They charge you something like 2 or 3% to accept a cc plus all those other stupid fees when other merchant accounts charge 1 TENTH OF 1 % to accept a cc!!!!! ADD IT UP! You're getting rammed whether you know it or not and it's just a matter of time before they take your money lock you out of your own account and won't answer the phone..... a matter of time Somebody needs to STOP these criminals!!!
Had a taste of their [***] this week and never again ... [***] it as having my client doing a chargeback against those [***] who froze my account for no reason at all and sitting on the funds .. THEY TOLD ME EVERYTHING WAS FINE ALL CONFIRMED REFC BANKING INFO ....
FING JOKE OPERATION THAT MAKES PAY PAL LOOK LIKE THE GOLDEN GOOSE
I'm experiencing the same problem!! I can't get ahold of anyone!! I've called over and over and hit every button I could and now I'm so frustrated and wondering if it's a mistake to deal with a company that has NO customer service. I have sent 3 emails to the square help and nothing.... My test Bank swipe hit my account but nothing since then. I see my sales history and it's there, just not in my bank account where it's suppose to be! Especially after a 2 weeks. What number did you call when you talked to Debbie?? I even called the Apple store where I bought the Square reader and "they" do not even have a contact number!!??? WTH if they are selling their merchandise wouldn't you think they would have a contact number for issues???
Also PAY PAL.. Dont get me started. I had a Pay Pal account back from the late 90s. Well I started to do pretty good and then I called pay pal for some reason, ** I think it was E-bay releated** Now the point is the Pay Pal Customer service rep told me " How come each time you get funds in your Pay Pal account you withdrawl then to your bank ?" She then said each time you do that you have to pay tax on that, the she went on to say if you use your Pay Pal debit card and use it to pay for Gas and your Internet bill and certain things you can deduct it from your taxes much more easily. Then I said WOW that sound good, So I let over $2500.00 build up in my Pay Pal account. Then to my great surprise they locked my pay pal account. I called Pay Pal and they said I broke some new rule when they updated there pay pal policy and they used to send Pay Pal Policy update emails each month or so each time they added a rule or removed a rule. After 10 years you get tired of reading them. However to make a long story short, the Pay Pal customer support agent said we are going to hold / lock your account for 180 days. I said WHAT???? I said that is 6 MONTHS... Then the customer support agent said No its 180 Days. I said thats the same as 6 months. So Pay Pal was able to collect interest on my $2500.00 for 6 FULL MONTHS then they unlocked my pay pal account and then I was able to get my $2500.00 and then I was able to use my pay pal account again. However now, if I even get $1.00 Dallor I make sure I withdrawal it to my bank account.
Just think Pay pal has millions of customers not just in the USA but across the WORLD.. Now just think if they hold $2500 from just say 100 Thousand accounts then that would be a total of $250000000 Pay Pal would have to use to collect interest on or use in some other way to make $. Even if Pay Pal were to collect only the minimum 0.10% interest rate a month on that $250000000 that would = $250000 per month in interest ** FREE MONEY **
There are some fair places out there like EMS+
POP MONEY is good.
WE PAY is good
Alert Pay aka Payza is getting better.