COMPANY IS A SCAM ......DO NOT USE THEM!

Complaint

0
kira scott
Country: United States
I purchased this square device and linked my bank account as required, I even did a test transaction for a nominal amount just to confirm this was a legit operation. Everything went well even the $10's they issue for signing up went through. I went out of town to condct business and on 2/8/2012 had eight purchases that totaled around $1,800 and it was prior to 12pm PST. The following day I had one transaction for $800 and was made prior to 12 pm PST. again. Mind you EVERY transaction was made with a physical card swipe (I see it notes transactions without a card swipe than run over 1,000/ per week or during the intial 30 days will be subject to a thrity day hold. My transactions did not fall under this catagory) So day three (rather 36 hrs. plus) still no funds deposited. I went to the website.....then realized theres no phone number for the company.....so sent an email as they requested, no response as expected. I then searched for message boards and found tons of consumer complaints about how horrible the company is and how they hold your money to throw in short term investment accounts to profit off of the interest. I also found a phone number which I called from 9-6 EVERY HOUR to get a hold of the same woman DEBBIE every time I call. Only to be told they only allow you to speak with "technical support" and that account services only responds to emails and voice mails (which will still be responded via email) I spoke with DEBBIE over 4x's which she continued to transfer me to voicemail even when I asked to speak with her manager. So in short they have my money and I have nothing! They try to make it seem as if its a major company yet their all sitting there in the same suite 104.....901 Mission Street San Francisco, CA. Morese when do you ever call a customer service or tech support line and get the same person every time. Most important since when can a "bank" or processing agency hold your money, not give any reason as to why, and then not allow you to contact them....."dont call us, we'll call you" So in short I got robbed via SQUARE DOWN!

Comments

  • 0
    lovesquare
    | 11 replies
    i have been using it for 4 months now, deposits the same night in my bank the next day no problem
    • 0
      Tritt replies to lovesquare
      | 2 replies
      I too have had no problems with them whatsoever.  Large amounts deposited same night and credited the next morning since day one.
      • 0
        Mimi replies to Tritt
        | 1 reply
        Same don't get it it's a scam
        • 0
          Clara M. Wiley replies to Mimi
          How do I cancel Square.
    • 0
      whispers replies to lovesquare
      me too....never had 1 problem
    • 0
      Annie replies to lovesquare
      | 1 reply
      They will screw you at some point. They are a fraudulent company masking as legit. You will not be able to reach them when you start having problems.
      • 0
        MIKE WILSON replies to Annie
        WELL STATED ...

        I recently opened up an acct

        went through the "hoops" to get everything verified

        1st order using this service was today

        ONE PROBLEM .... WAS WARNED THESE [***] FREEZE TRANSFER TO BANK ACCTS

        Sent me a bunch of more [***] I need to have "verififed".... This after sending me an email that was my banking info was verified and told that by their customer service over the phone last week

        DO NOT USE SQUARE FOR INVOICING FOR YOUR BIZ.... THEY ARE AS BAD AS ADVERTISED
    • 0
      You work there replies to lovesquare
      You work there, that's why u dont have a problem with them
    • 0
      EX Square User replies to lovesquare
      | 1 reply
      Don't worry!  They WILL rob you too!  The person that wrote that post above knows what she's talking about!  They have over 10K of mine and I LOVE their latest trick about the whole no phone number thing!  That's REAL CUTE BOYS!  ---As soon as Square starts to see BIG deposits.... They'll find a way to [***] you over!!!  And then there will be NOTHING you can do about it! read your user agreement!!  Are you aware that if you sell anything that they deem to be against their personal morals they can shut down your account and they WILL sit on your money illegally...   That's right.  That means if you are selling lingerie and they don't like it they can and will shut you down despite the fact that it's perfectly legal to sell lingerie.

      ALSO  do your homework!!!   This company is the biggest RIP OFF financially!!!   They charge you something like 2 or 3% to accept a cc plus all those other stupid fees when other merchant accounts charge  1 TENTH OF 1 % to accept a cc!!!!!   ADD IT UP!  You're getting rammed whether you know it or not and it's just a matter of time before they take your money lock you out of your own account and won't answer the phone.....     a matter of time   Somebody needs to STOP these criminals!!!
      • 0
        I'm experiencing a square scam. replies to EX Square User
        I've charged over a thousand dollars since last but nothing has been deposited into my account.i have tried all morning to get in contact with square but to now one answered the phone.
    • 0
      SQUARE = SCAM replies to lovesquare
      100% SCAM OPERATION
      Had a taste of their [***] this week and never again ... [***] it as having my client doing a chargeback against those [***] who froze my account for no reason at all and sitting on the funds .. THEY TOLD ME EVERYTHING WAS FINE ALL CONFIRMED REFC BANKING INFO ....

      FING JOKE OPERATION THAT MAKES PAY PAL LOOK LIKE THE GOLDEN GOOSE
    • 0
      Sam Wiley replies to lovesquare
      Either  you are lying  or  --being set up  for when you  get bigger,,,, look at the patterns
  • 0
    Lizk
    | 3 replies
    Kira,
    I'm experiencing the same problem!! I can't get ahold of anyone!! I've called over and over and hit every button I could and now I'm so frustrated and wondering if it's a mistake to deal with a company that has NO customer service.  I have sent 3 emails to the square help and nothing....   My test Bank swipe hit my account but nothing since then.  I see my sales history and it's there, just not in my bank account where it's suppose to be!  Especially after a 2 weeks.  What number did you call when you talked to Debbie??  I even called the Apple store where I bought the Square reader and "they" do not even have a contact number!!???  WTH if they are selling their merchandise wouldn't you think they would have a contact number for issues???
    • 0
      johnny replies to Lizk
      I don't why you bought square if  it's free they send u a free card reader and when u download the app it is also free
    • 0
      johnny replies to Lizk
      I don't why you bought square if  it's free they send u a free card reader and when u download the app it is also free
    • 0
      SCAM = SQUARE UP replies to Lizk
      SQUARE IS A WASTE OF TIME FOR ALL INVOLVED
  • 0
    Roy
    | 1 reply
    I have been using SquareUp in all my small business and have no problem at all. I am very happy with the 2.75% charges compare to what I was paying with all the charges around 4.65% and above. I have calculated very carefully what I was paying with Bank Of America, PNC merchant services. Even though there is no customer service to speak with I am happy to save money with no problem with deposits which I see in my account the very next morning.
    • 0
      Dave replies to Roy
      When Square Up First came out they were good in my honest opinion. However I found out later when they changed some polices and I needed to contact customer support what kind of company they were. Also they did respond to my emails. Finally what I did was gave refunds to my customers and the refunds to my customers were instant. Then I recharged my customers with http://www.emscorporate.com/ and its been very easy. The ems+ reader is much more easier to swipe and they dont keep mailing you new ones as square up did each few months.  EMS+ is perfect, You get a payment and its in your bank in 48 hours. Now the fee is a tad more however at least you get your $.

      Also PAY PAL.. Dont get me started. I had a Pay Pal account back from the late 90s. Well I started to do pretty good and then I called pay pal for some reason, ** I think it was E-bay releated** Now the point is the Pay Pal Customer service rep told me " How come each time you get funds in your Pay Pal account you withdrawl then to your bank ?"  She then said each time you do that you have to pay tax on that, the she went on to say if you use your Pay Pal debit card and use it to pay for Gas and your Internet bill and certain things you can deduct it from your taxes much more easily. Then I said WOW that sound good, So I let over $2500.00 build up in my Pay Pal account. Then to my great surprise they locked my pay pal account. I called Pay Pal and they said I broke some new rule when they updated there pay pal policy and they used to send Pay Pal Policy update emails each month or so each time they added a rule or removed a rule. After 10 years you get tired of reading them.  However to make a long story short, the Pay Pal customer support agent said we are going to hold  / lock your account for 180 days. I said WHAT????  I said that is 6 MONTHS... Then the customer support agent said No its 180 Days. I said thats the same as 6 months. So Pay Pal was able to collect interest on my $2500.00 for 6 FULL MONTHS then they unlocked my pay pal account and then I was able to get my $2500.00 and then I was able to use my pay pal account again. However now, if I even get $1.00 Dallor  I make sure I withdrawal it to my bank account.
       
        Just think Pay pal has millions of customers not just in the USA but across the WORLD.. Now just think if they hold $2500 from just say 100 Thousand accounts then that would be a total of $250000000 Pay Pal would have to use to collect interest on or use in some other way to make $. Even if Pay Pal were to collect only the minimum 0.10% interest rate a month on that $250000000 that would = $250000 per month in interest ** FREE MONEY **

      There are some fair places out there like EMS+
      POP MONEY is good.
      WE PAY is good
      Alert Pay  aka Payza is getting better.

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