COMPANY IS A SCAM ......DO NOT USE THEM!

ComplaintsBankssquare up

Complaint

0
kira scott
Country: United States
I purchased this square device and linked my bank account as required, I even did a test transaction for a nominal amount just to confirm this was a legit operation. Everything went well even the $10's they issue for signing up went through. I went out of town to condct business and on 2/8/2012 had eight purchases that totaled around $1,800 and it was prior to 12pm PST. The following day I had one transaction for $800 and was made prior to 12 pm PST. again. Mind you EVERY transaction was made with a physical card swipe (I see it notes transactions without a card swipe than run over 1,000/ per week or during the intial 30 days will be subject to a thrity day hold. My transactions did not fall under this catagory) So day three (rather 36 hrs. plus) still no funds deposited. I went to the website.....then realized theres no phone number for the company.....so sent an email as they requested, no response as expected. I then searched for message boards and found tons of consumer complaints about how horrible the company is and how they hold your money to throw in short term investment accounts to profit off of the interest. I also found a phone number which I called from 9-6 EVERY HOUR to get a hold of the same woman DEBBIE every time I call. Only to be told they only allow you to speak with "technical support" and that account services only responds to emails and voice mails (which will still be responded via email) I spoke with DEBBIE over 4x's which she continued to transfer me to voicemail even when I asked to speak with her manager. So in short they have my money and I have nothing! They try to make it seem as if its a major company yet their all sitting there in the same suite 104.....901 Mission Street San Francisco, CA. Morese when do you ever call a customer service or tech support line and get the same person every time. Most important since when can a "bank" or processing agency hold your money, not give any reason as to why, and then not allow you to contact them....."dont call us, we'll call you" So in short I got robbed via SQUARE DOWN!

Comments

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  • 0
    Tiny T
    | 1 reply
    We've been using Square for about 3 or 4 years now. NEVER an issue. EVER. We get the money deposited in our account first thing Monday morning (we mostly sell on Saturdays & Sundays). I'm not sure why you all think it's a scam. You have to follow the rules. Use a card swiper. Pay attention to the amounts you can charge on a daily basis. Follow the rules and you won't have issues if you're a legitimate business.
    • 0
      Ric Will replies to Tiny T
      Tiny T what are you talking about Square is a scam.  I'm a legitimate company.  Former law enforcement.  This company will go down soon.  They are robbing the people.
  • 0
    Rahkia Baynes
    Its crazy because i did a transaction with someone with a Square up Device and it was 30.00 dollars. I got a text that said they took the money and my new balance i didnt mind it until i got another text message that Square up Took another 30.00 dollars..Can they get you bank information through that one swipe?
  • 0
    Ric Will
    Square is a SCAM.....   Square, Inc is robbing hard working people.  They deactivated my today 06/10/2016 after complaint about not receiving my company deposits in two weeks.  The customer service agent got mad me on the phone about asking questions that make no sense to me why Square hold my deposits.  To the people who got scammed like lawyer up this company is going down.  No way the state of California will allow this scam to continue...
  • 0
    Kunal desai
    Square is a scam stay away
  • 0
    Heather bovener
    | 1 reply
    I think a class action lawsuit is in order. Any young business should never use square. Worst customer service. It's a public company and it conducts horrible business.
    • 0
      RJ Jackson replies to Heather bovener
      Unfortunately, I think this is an offshore operation and justice will likely never see the light of day. Sorry for your losses.
  • 0
    Jane
    They daily send me 2-3 emails about withdrawing money from my account. I have never set up an account with them. I have forwarded the email to their spam department-we'll see what happens.
  • 0
    Manny .  h
    I used the cash app
    I totaled deposits about $4500  they only deposited 2900

    does anyone know a good hone number for them

    call me 516-376-4118
  • 0
    Francisco
    Hi,

    I wanted to share the Square Cash app with a friend... so I look him up... curiously he appeared as if he 'uses cash'...

    So, I sent a few dollars to him... strangely all went ok, the money went out of my account... to some 'garrett'....

    When I asked my friend to check if there was any money in his square cash account.... he asked: what's square cash?

    So then I worried....HE'D NEVER USED THE APP!!!

    Now I wonder WTH my money went.... sounds like a scam to me
  • 0
    Riza
    I stopped using it for a while and then suddenly I couldn't login anymore to my account but money on it's way but never came to my bank account? Yes, somebody put their phone number and it's own bank account and used my name. It's bad 'coz there's no way I can get hold of them to report the problem. Every time I try to login and asked for a code..it will go straight to the number who uses it. So far, they had 3K transactions on my account but I couldn't see the details. SCAM!!
  • 0
    John
    | 1 reply
    They just came up with some spurious reason for not crediting my funds to my account; and said that they will hold my funds for 180 days - not less than 150 days. Meantime, I have had to pay returned check fees to my bank. I would gladly join a class action against them.
    • -1
      xSquare Merchant replies to John
      And who's dumb fault was that for the overdraft fees, It was yours! You had return check fees for one reason, that you processed transactions on Square thought you were going to get paid for it, and before that money was in your bank account, you initiated transactions knowing full well you had no money in your bank account to cover those transactions. So who's fault is it? YOURS!
  • 0
    Jim H
    Got a Messenger notice from Squareup.co reporting I had a "receipt" from a local business.  Link took me to a Yelp site for the business,but there was not "receipt."  Checked my credit cards and found no charges.  Don't know what's going on.
  • 0
    RJ Jackson
    2.75% my a$$! The very first transaction for $1 they took 19 percent out and then wanted to charge another 1% just to make a deposit. Plus, email correspondence has Chinese or Mandarin or something within its text...which is a red flag. I've deleted this app. before I get really ripped off.
  • 0
    Scammed?
    | 1 reply
    Here is another scenario, I received an email invoice with  Service Auto Expert, LLC <invoicing@messaging.squareup.com> in the From line of the email.  The invoice is for
        $1,523.64 of ordered auto parts, all itemized.   Problem with this, I did not order anything from this business and have no idea how they got my email address.   Actually, it came through to my email address but is spelled differently.  This is the whole address at the bottom of this invoice:
    Service Auto Expert, LLC
    1604 W 7800 S, West Jordan, UT 84140
    service.auto.expert@gmail.com
    801-548-0606
    © 2017 Square, Inc.
    Square Privacy Policy | Security
    Not sure what to do about this, scares the heck out of me!  I am reading complaints from business owners, not customers, what the heck!
    • 0
      XSquare Merchant replies to Scammed?
      its square and they thnk they know everything. When you processes a charge, you have no control in what Square sends out. The second you charge a card with square and there's some similiarity of another user, Square immediately sends out whatever they feel like. Square allows the cons to use their service and limits and closes the accounts of legit users.
  • 0
    xSquare Merchant
    Would never trust SquareUP merchant services. They are so quick to sign you up, allow you process for a few days, then for no reason, lock your account and steal your and your customer's money. Processed low amounts just 2 transactions a day under $20, had everything shipped out and have tracking to prove delivery. Out of no where, I get emails stating basically "oh we think your a thief and we're holding your funds and there's no chance in hell your going to get them back". Signed up with these crooks and gave them all the necessary paperwork that proved we were a legit company. Lucky for us we already have a processor and were going to use them as a backup.  >>>AS A MERCHANT NEVER SHIP A PRODUCT OUT UNTIL THE FUNDS ARE PHYSICALLY IN YOUR HANDS. JUST BECAUSE YOU CHARGED SOMETHING DOESNT MEAN YOUR PAID ONLY WHEN THE FUNDS ARE IN YOUR BANK ACCOUNT YOUR PAID. YOU DO NOT WANT TO BE OUT A SITUATION OF BEING OUT THE FUNDS AND PRODUCT<<<
    Luckily for us we practice what we preach, we didnt ship anything out that we werent legally paid for. Dont know if these [***] at square would actually release money, because personally we think they just want to collect the information to validate your location so in the event you get a chargeback, they will get the collection agency after you or some scumbag tactic. But we would never trust these con job company ever. And as the original post states, once Square flags you, they will treat you like a criminal and pretend that they didnt do anything wrong. So find a real processor not a wanna be PayPal like this company.
  • 0
    Thomas R.
    Avoid these scammers as much as you can. Locked my account because some [***] in their support LOL did not like or understand my business and decided it was against their policies. No, it was not. Small plastic parts for reloading presses and wall hangers, 3D printed is all I have. Well, at least I was clever enough to get money transferred tp my bank on a daily basis, so besides the useless card readers, no money lost.
    But who wants to deal with a bunch of untrained, useless, most likely gay morons working out of a communist state, to begin with.
    AVOID THESE FRAUDSTERS.
  • 0
    pas
    I cancel services on December I still been charge by them every month and can get of hold of the to let them know I do not have there services and to stop charging my bank account
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