COMPANY IS A SCAM ......DO NOT USE THEM!

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Complaint

0
kira scott
Country: United States
I purchased this square device and linked my bank account as required, I even did a test transaction for a nominal amount just to confirm this was a legit operation. Everything went well even the $10's they issue for signing up went through. I went out of town to condct business and on 2/8/2012 had eight purchases that totaled around $1,800 and it was prior to 12pm PST. The following day I had one transaction for $800 and was made prior to 12 pm PST. again. Mind you EVERY transaction was made with a physical card swipe (I see it notes transactions without a card swipe than run over 1,000/ per week or during the intial 30 days will be subject to a thrity day hold. My transactions did not fall under this catagory) So day three (rather 36 hrs. plus) still no funds deposited. I went to the website.....then realized theres no phone number for the company.....so sent an email as they requested, no response as expected. I then searched for message boards and found tons of consumer complaints about how horrible the company is and how they hold your money to throw in short term investment accounts to profit off of the interest. I also found a phone number which I called from 9-6 EVERY HOUR to get a hold of the same woman DEBBIE every time I call. Only to be told they only allow you to speak with "technical support" and that account services only responds to emails and voice mails (which will still be responded via email) I spoke with DEBBIE over 4x's which she continued to transfer me to voicemail even when I asked to speak with her manager. So in short they have my money and I have nothing! They try to make it seem as if its a major company yet their all sitting there in the same suite 104.....901 Mission Street San Francisco, CA. Morese when do you ever call a customer service or tech support line and get the same person every time. Most important since when can a "bank" or processing agency hold your money, not give any reason as to why, and then not allow you to contact them....."dont call us, we'll call you" So in short I got robbed via SQUARE DOWN!

Comments

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  • 0
    KC
    I just signed up for square and after I read reviews on how they're frauding people. I instantly emailed them to cancel my account but I'm still worried about how they have my linked bank account. Does anyone know if they can still take out money from my account if I didn't use the square up at all? And how long does it take for them to fully deactivate my account?
  • 0
    Matt
    Same issue with Square. My first transaction was for $1900.00 everthing went fine. 2 more transactions later they want to keep my money.. The sad part is. It's only $600.00. I should have researched this a bit more. Nothing but a con. Drawing interest on my money..I sent an email to them demanding payment and any interest at the full legal rate. Now they say I'm high risk. And yes, they want to keep it for 90 days.
  • 0
    jason
    same problem here. first transactio was fine and then i had a $3900 transaction and they are holding my money for 60 days. i always get the same lady, debbie, everytime i call and she just hangs up on me everytime. i have emailed several time with no response. if anyone comes with any answers please let us know and i will do the same.
  • 0
    Utica Karate
    I have used this service for a couple of years now. I have a business that runs charges for up to 1000.00 to pay for karate lessons and never have had this happen. Sounds like some of these negative reviews are really trolls trying to run off business because they have a vested interest and are with a competitor. For those who complain about the percentage. Its less than any merchant account I ever used. Any legit business person who has been around knows what I mean, Merchant Fee, gateway fee, per swipe fee plus their percentage.

    Idk why anyone would be worried about a hold then drop names of a competitor Really seems like their review is the real scam. Remember always Buyer beware, That goes for the finance industry especially. I don't trust easily but I have yet found a reason not to trust Square. For those who really have had an issue. State's have departments that will look into those issues for you. Attorney Generals would love to make the news showing they are working for the people. its political gold. Especially if its an election year.

    I hope im not jinxing myself. but for those who truly have holds on their money. I am sorry. Get back up and do something. Your business folks righ?. Do whats in your best interest and get your money even if a lawyer or State agency has to do if for you.
  • 0
    Anon
    | 1 reply
    Read this review and it will explain the holds that people here have complained about. Otherwise, it's not a scam and is a perfectly legitimate business.

    http://www.cardpaymentoptions.com/credit-card-processors/square-review/
    • 0
      Sandra replies to Anon
      im using square for the past 3 and so years, never ever I had a problem with them. All transactions are on time and they never took any money from me. I love square, it's easy and they are charging 2.75%, which is lower than the rest of the merchants. However, I never swiped more that $150 per transaction, it's always a lower amount so I'm not sure if they have different deal for greater amounts.
  • 0
    Josh
    | 1 reply
    Beware if u use square u will be scammed ! For absolutely no reason there holding 3,200 from me for a full 90 days every time I call I get this same [***] the rudest person in the world I must of called 10 times and got her every single time this is no doubt a scam you have been warned !
    • 0
      gtontario replies to Josh
      What number are you calling to get an actual person on the phone. I have been calling for almost a year now attempting to collect over 17k from my account, never spoken to an actual person.
  • 0
    Scam
    ANYONE posting positive reviews IS a SQUARE employee and most likely the same person. My mom has been scammed by this fake company more than once. We aren't using them anymore and I'm going to personally make sure everyone knows the truth about this company.
  • 0
    Pat
    I regret buy a square and involving myself to shyt all my money is gone
  • 0
    Richard Hernandez
    well I am here because we charged $700 on square and now we want it in our account and no one answers the phone to tell us why the verification email does not come through.. my wife is freaking out. we just got robbed!
  • 0
    Howard Phoenix Az.
    Just signed up but after reading the bad experiences some have had I am pulling my application and contacting BOa not to accept their mingling in my business. Thanks everbody for your time to bring these probs out in the open. I was a little worried anyway. I am going to BOA first data. Thx a bunch
  • 0
    Jake
    Do not use Square for any Prepaid gift cards (such as Visa Virtual Gift Cards or VCCs). Many of my customers preferred to use them over the holidays and select customers who did things online and were paid by friends, family, or employers with them. Square does not seem to like them. They will go to the extent of having someone try to flag your account through fraudulent transactions to see if they can catch you doing something wrong. In the event that you aren't, they will send you an email telling you that they deactivated your account because it is "high risk" to them. People, SQUARE IS FRAUD. I have never in the past 20 years had ANY credit card processor try to entrap me or refuse to process prepaid gift cards like Square has. They have inconvenienced me and singled me out to target my business for their own personal reasons or whatever, but some of you were really affected by them and had no other alternatives as I do, and I'm very sorry to hear that. I think it would be a good idea to assemble a class action lawsuit against this company as soon as possible for the absolute wholesale theft and outright illegality they've imposed upon a large percentage of their legitimate customers who were taken by them.
  • 0
    FhvnEd
    I, too, was snared by the Square ads.  I am a sole prop, very small and needed to be able to accept a credit card purchase from a client who can only use a credit card to pay (govt. agncy, non-approp funds acct).  So I went online, ordered the reader, linked by bank acct that was verified by Square, and started getting email after email congratulating me on becoming a member of Square and encouraging me to make my first sale.  The very next day I did.  I didn't have the reader, but the system allowed a transaction without it.  Just imputed the data and the card was approved and the sale went thru.  When I emailed Square asking when the funds would be deposited into my acct, I was told my acct was "under review" and the funds would be withheld until I verified my business with government documentation I don't possess.  I have no EIN and have no local government documentation.  When I tried to enter n/a or move on to the next page, it wouldn't let me without the numbers, so I was stuck.  After waiting 45 minutes on hold, I opted for a call -back which happened about an hour later and the person informed me the transaction triggered some "fraud alert" due to the amount of the sale and the newness of the account.  I said screw it and issued the client a refund, which Square did.  Realizing I had no use for this company, I went back onto the account setting online and tried to deactivate my acct, only to discover that Square wouldn't allow me to deactivate (cancel, close) the account because it was under review and I needed to complete the process before deactivating.  These people and crazier than a [***] house rat.  My account can't be closed and they refuse to respond to emails or answer the phones.  I've alerted my bank to not deal with them and have contacted the Massachusetts Attorney General's Office of Consumer Fraud and am awaiting a result of their actions on my behalf.  More news when the mail arrives.
  • 0
    No Square
    Square will not do business with a federally licensed firearms dealer. NO SQUARE!
  • 0
    Square
    Forward all your complains here; square.up@consultant.com. We would like to serve you better.
  • 0
    Eddie Wood
    I signed up with Square months ago, but I have never received a reader, and have never linked my bank account with them. I'm now getting emails from them, stating that I have a payment dispute for almost $4,000.00!!! I've emailed, called and messaged them through Facebook, and can NOT reach anyone!

    Avoid these people at all cost!
  • 0
    larry
    | 1 reply
    i have no account with square rip off but got the following email

    Hello,

    Square will debit your  Bank account  in the amount of $1,780.12. The funds will be withdrawn in one to two business days. To view your deposits withdrawals, visit the deposits page on your dashboard.

    This withdrawal is a result of issuing a refund, receiving a chargeback, a renewal of subscription pricing, or an account adjustment.

    Thanks,
    • 0
      Yamashyn replies to larry
      I've had the exact problem! Really scared now and don't know what to do!!
  • 0
    M
    They are contacting me out of the Blue asking for my banking info, as [***] if, bunch of scumbags.
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