COMPANY IS A SCAM ......DO NOT USE THEM!
Complaint
kira scott
Country: United States
I purchased this square device and linked my bank account as required, I even did a test transaction for a nominal amount just to confirm this was a legit operation. Everything went well even the $10's they issue for signing up went through. I went out of town to condct business and on 2/8/2012 had eight purchases that totaled around $1,800 and it was prior to 12pm PST. The following day I had one transaction for $800 and was made prior to 12 pm PST. again. Mind you EVERY transaction was made with a physical card swipe (I see it notes transactions without a card swipe than run over 1,000/ per week or during the intial 30 days will be subject to a thrity day hold. My transactions did not fall under this catagory) So day three (rather 36 hrs. plus) still no funds deposited. I went to the website.....then realized theres no phone number for the company.....so sent an email as they requested, no response as expected. I then searched for message boards and found tons of consumer complaints about how horrible the company is and how they hold your money to throw in short term investment accounts to profit off of the interest. I also found a phone number which I called from 9-6 EVERY HOUR to get a hold of the same woman DEBBIE every time I call. Only to be told they only allow you to speak with "technical support" and that account services only responds to emails and voice mails (which will still be responded via email) I spoke with DEBBIE over 4x's which she continued to transfer me to voicemail even when I asked to speak with her manager. So in short they have my money and I have nothing! They try to make it seem as if its a major company yet their all sitting there in the same suite 104.....901 Mission Street San Francisco, CA. Morese when do you ever call a customer service or tech support line and get the same person every time. Most important since when can a "bank" or processing agency hold your money, not give any reason as to why, and then not allow you to contact them....."dont call us, we'll call you" So in short I got robbed via SQUARE DOWN!
Comments
Idk why anyone would be worried about a hold then drop names of a competitor Really seems like their review is the real scam. Remember always Buyer beware, That goes for the finance industry especially. I don't trust easily but I have yet found a reason not to trust Square. For those who really have had an issue. State's have departments that will look into those issues for you. Attorney Generals would love to make the news showing they are working for the people. its political gold. Especially if its an election year.
I hope im not jinxing myself. but for those who truly have holds on their money. I am sorry. Get back up and do something. Your business folks righ?. Do whats in your best interest and get your money even if a lawyer or State agency has to do if for you.
http://www.cardpaymentoptions.com/credit-card-processors/square-review/
Avoid these people at all cost!
Hello,
Square will debit your Bank account in the amount of $1,780.12. The funds will be withdrawn in one to two business days. To view your deposits withdrawals, visit the deposits page on your dashboard.
This withdrawal is a result of issuing a refund, receiving a chargeback, a renewal of subscription pricing, or an account adjustment.
Thanks,